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March 2024 by Enrique Cortes
Melissa helped me today she has great customer service, really nice lady with alot of respect she really made it easy to buy shout out to Melissa you rock
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February 2024 by Kyle Crowe
It's such a low balling place. Sold stuff to them at the other store. The guy behind the counter said I have no credit because I've never sold anything before. Go someone else to sell if I were you or they will low ball you. I'm not desperate they are treating everyone like they are.
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February 2024 by Morgana Abbato
Gregory was very awesome and provided great service
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February 2024 by Ciara Milton
Roberto was so helpful and nice
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February 2024 by Tristian Davis
Roberto hooked me up with a great Guitar at a great price I will be back
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February 2024 by Seiji Sonohara
One of the gentlemen there named Gregory was amazing and quick at helping get the loan i was needing! I’ll definitely be back.
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February 2024 by jerry miller
these guys are absolutely rocksolid every time I go there. Very very helpful. And honestly, they’ve been very compassionate with my situation with great service. I highly recommend this location, all the people and the manager, which is great to work with.
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December 2023 by Joseph Hayes
These guys are in here I purchased this Versace watch from Neiman Marcus a week and a half ago this guy just tried to tell me that it's not real and I have the certificate of authenticity come on and he's the general manager Easy Pawn I want to rethink your upper management
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December 2023 by JC
This place is the best. When I need help for an emergency this place has my back every time. The people that work there are awesome and any time you need help they are there for you. I definitely recommend going here. If I could give it 10 stars I would. Thank you so much.
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September 2023 by oscar Holguin Sanchez
Horrible experience wouldn’t do my refund manager said she couldn’t do anything for me I was never explained the 24 hour rule I bought something Saturday at 6pm was told I could bring it back with no issues I couldn’t go Sunday so I went first thing Monday morning staff member told manager it was up to her to process refund manager said she couldn’t do anything horrible will not be returning here
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August 2023 by Amy Ramos
Kacey was phenomenal and made me feel welcomed and taken care of as a customer. If you go to this location make sure Kacey helps you because she personally deserves the 5 stars!
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August 2023 by Thomas B.
I have done business with EPawn for many years and many times -look at past reviews before you go any farther on my review.You will see the same theme over and over again : LAZY -UNPROFFESSIONAL-NOT FREINDLY! IGNORANT--and if I could prove it I would say RACIST-I'm 67 year old handicapped person that had a failed back surgery and in need of money.I generally went to the EZ PAWN IN BROOMFIELD but the one in LAKEWOOD IS GIVING THE OWNER A BAD NAME. The owner is a nice man but if he knew what they were doing at this location on Coldax ,He would fire them all . So maybe he will now see the true EMAILS , not the ones written to these employees from friends. I go in there nearly every week and pawn then get my Xbox out and then have to repawn it. I have been called a valued customer there at both Colfax and Lafayette stores . Layfaye store I would recommend then in a heart beat. I don't know the empl but they Do Treat me like a family member or good friend . Colfax store I would highly recommend not going there . I'm sure the OWNER will be watching them .I see disgruntled customers leaving there all the time .The reason this review is that I just took my Xbox back from EZ Pawn and need to re-pawn it a week later/. They give you store credits every time you pay the item off and I'm nearly at $100 .I forgot to bring batteries for my controller and they refused to let use there's to show my controller worked ,yet I brought it in week earlier they took my batteries out . In other words they wouldn't let me prove the validity of my Xbox. I asked if I could borrow a cord to show the controller worked and they refused!-I have bought alit of items there at this one particular store and pawned my Xbox there many times as well -As for those 2 good reviews I didn't see any other except disgruntled customers telling it like it is ,, The Truth. Seriously the place is a dump, Winos and drug attics in and around store .if I had to rate this store they would get no stars and should be closed down. I hope the owner sends in a test customer to see how reputable his store is . Like I said the OWNER IS A GREAT GUY -but these employees shoukd all be fired ! T Bryden8-25-23 -Sanday 6 pm
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August 2023 by Jennifer Neff
This place is awful. Becareful if you pawn power tools here. You wont get the same accessories back when you get them out of pawn. Of course management swears up and down they would never do anything like this. They convieniently didnt write all the serial numbers down. Charger and battery mysteriously don't work, but when they were pawned they worked just fine. Cant pawn them if they dont and they test them in front of you when they take them in. Now a days you cant even trust a business anymore. They are stealing from their customers. Reporting to the BBB and the Attorney General.
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July 2023 by John Harper
This an update to my review below this comment.The corporate office responded to my review below and I replied back. That was 2 weeks ago. I have not received any response about the switch-a-roo this store pulled with the battery for my drill. This company doesn't have any concern about the people they employee stealing from their clients. I can only do so much to get what was mine replaced.GO TO ANOTHER LOCATION OR COMPETING PAWN SHOP BEFORE GOING HERE......I will NEVER do business with this ez pawn again. I recently got a loan on a cordless circular saw, drill and 2 chargers. After paying off my loan I left the store with my tools without checking the condition of them, BIG MISTAKE. When I tried to use the drill the battery was dead so I obviously tried to charge it. It wouldn't charge on either of the chargers. Obvious deduction indicates the battery is defective. Obviously they don't pawn power tools that don't work. Obviously my good battery was swapped with a defective one.You can see in the pics that its not the chargers or my power outlets that are the problem.You can also see the difference in the condition of the battery compared to the drill. The battery has obvious wear and tear compared to the drill.The serial # of the battery in question was never recorded on the invoice.Pawn shops are supposed to do include that information on all items with serial numbers.It might be this company's common practice to skip this procedure for illegitimate reasons.Of course since I didn't check the tools before leaving the store I have no way of proving that it was switched. I have never had an issue with this store before so I assumed there would be no issues. I now have to buy a new battery since its my word against theirs. Judging by the 3.7 star rating I'm sure others have had similar problems here.
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July 2023 by James West
One of the greatest experiences I've had in a pawn shop. The staff is wonderful I go there every week just to see all the cool things they end up getting. Roberto went above and beyond to help me find the items I was looking for. Give the place a try even though the area itself is not very desirable.
