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January 2024 by Shawn Gilson
Andrew gave my wife's car the 'luvin' it needed in minimal time I will recommend this location every time.
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January 2024 by USA _R1_
Do not recommend this place to anyone.
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January 2024 by Ronald Kaminsky
Andrew and his awesome team are great everytime! Thanks to all!
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January 2024 by Aaron F
Zero stars. I spent a total of 4 months dealing with issues that resulted after bringing my car here.I originally came here to get my brake fluid flushed, differential fluid flushed, and a serpentine belt changed. The only thing that was done correctly was the serpentine belt.The mechanics didn't check whether they filled the differential fluid and broke my entire transmission assembly. After waiting weeks without my car they replaced the assembly, but didn't tighten the transmission oil cap tight enough. In less than a 10 minute drive home, the CVT oil exploded all over the underside of my car, the engine area, and soaked both my front tires and brakes. When I had the car towed back for them to fix this issue they didn't clean any of the oil spill, didn't clean or replace my brakes, and they were a quart short on filling my CVT oil. I then had to go to another Firestone location to get my brake pads and rotors replaced, get the CVT oil filled at another shop, brake lines flushed due to air in the line, and have the car steam cleaned.I was told that multiple technicians, including the lead technician, drove and tested my car after the visit where they replaced the assembly and after the CVT oil explosion incident. They withheld the information that my brakes were spongy after the oil seeped into them. Either the mechanics were extremely incompetent in every step of this process, or Andrew the manager lied about multiple steps within the process.
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January 2024 by Apothevil
Richard helped me with my ford escape excellent service.
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January 2024 by Omar ali
Great customer service very professional always on time the service Manager Andy and his team Thank for your help all the time
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December 2023 by Hope Martinez
I've been coming to this location for years. Everyone has always been so helpful. They are patient and understanding that I don't know anything about cars. They explain and help me with preventative maintenance. They are a wonderful team and work is done in a timely manner.
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November 2023 by Joseph T.
This place should be shut down. I brought my vehicle in for tires an alignment and an oil change. They got the tires installed. They pretended to align the tires, but left the lock-nuts on the tie rod adjusters completely loose (a potentiallydeadly mistake). They should have had nothing to do with my coolant system, but in an attempt to fleece more money out of me they put a pressure tester on the system and pumped it so high it compromised my head gasket. Now my truck starts to overheat after a 2 mile drive. That's a $3k repair. I asked for them to make it right. All they said was to bring my vehicle back and they'd do an alignment. I don't want that absolute bunch of retards touching anything of mine ever again. DO NOT GIVE THESE CLOWNS A CHANCE TO DESTROY YOUR VEHICLE!!! They definitely have no idea what they are doing, and they'll charge you top dollar for it. I wanted the tires so I could get to work in the snow, now I can't get to work at all. This place is going to cost me a job, on top of the engine damage they caused.
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October 2023 by Jade G.
ruined my fiances proposal because car wasn't fixed on time, they lied to me about when the car would be finished
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October 2023 by Samuel Thompson
SCAM ALERT: had puncture in my tire and their policy doesn’t allow repair, totally understandable, it’s liability protection - however the man tried to tell me I needed new tires entirely. When I went to Big O they told me my tread was good and also explained why. These people will lie to get you to purchase more.
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September 2023 by Andrew Monson
I bought tires from these guys in October 2020. I purchased the the warranty plan for flat repair, tire replacement etc. at this time for an additional $63.96. Getting service was always a bit challenging, but a few weeks ago was the final straw.I was going on a trip and wanted to get a slow leak flat repaired and one last rotation of the tires. I made a Sunday appointment but when I showed up I was told they would not have time. I agreed they could keep it overnight as long as the truck was parked inside the shop overnight, I was told it would be. Monday morning I was called by Andrew and told I really just needed to buy new tires, not true, I still had some tread left on them. When I told him I was not ready to do that and just wanted the flat repair and rotation, he said OK. About ten minutes later he called me back and said the lug nuts where so rusted that he might break the studs working on it. Oh brother! I said I would come pick it up and go elsewhere. When I showed up I could tell the truck had never been moved, including parked inside as promised. Took it to another store and never heard anything about rusted studs, in my opinion it was just a story to get out of doing a service I had already paid for, judging from all the other one star reviews it is obvious customer service is not their top priority. Beware!!Service: Tires
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September 2023 by Kevin CinnamonToast
Well oiled machine! New tire installed,trim piece reattached, quality name brand 40k tire . Manager had his guys hustling,they were happy, getting work done. Quick, efficient and most importantly CHEAP!!!Bring your car here.
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September 2023 by Emma Padilla
Manger here is disrespectful, started cussing at me. His employees we just as disrespectful, they were using racial slur’s towards me and my mother, who was sitting in the car. They had a women sitting in sitting in the garage with a dog. Took a few minutes for them to even ask about anything.. not okay. I do not expect disrespect in that manner at all. Do not recommend this place to anyone.
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August 2023 by Laura Y.
Zero stars. Left my car there all day. Couldn't do what I asked but not a single call to let me know!! I told them specifically I needed the car by 3 so I could pick up my son which I was told there was no problem. I show up and NOTHING DONE not even the oil change. Wasted an entire day and 2 Ubers. No courtesy call, zero communication. Terrible business practice. I would never go back.
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August 2023 by Patricia Dreier
Picked up car after they did an all point check as to why power steering wasn’t working. They gave me a new battery and less than 2 hours later, same issue happened-power steering stopped working and my car died in an intersection where another driver hit me and totaled my car. DO NOT TRUST THIS PLACE!Service: Battery
