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February 2024 by Nicole D.
Not one to write a review but I'm pissed. Got work done at this location 2 months ago. Now I am having to have another part completely replaced because when they went inside to fix the old problem they cracked my cool assembly. Brought it in and they tried saying it wasn't them and then wanted to charge me 1700$ to fix the problem they broke. Multiple mechanics has said that this crack was from them messing around inside trying to fix the other problem. Will never come back! Take responsibility for your mistakes and fix them!
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February 2024 by Jake Neverdahl
Joann and Bianca helped mom mother in a huge way. Her car over heated and they gave us some 50/50 to help us out. Great customer service thank you.
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January 2024 by Lina Aleman-Marquez
I appreciated the time the staff took to explain the differences in services and they were very polite.
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January 2024 by Jack Moff
Don't even waste you're time here both times that I came here they always claim their short staffed because someone called off so it will be a while to get to me. While 4 of them are chatting having a good time. Had a nail in my tire they claim can't be fix I said I have road hazard it happened on the road. They state that road hazard only covers if thread debt was low. Very disappointing 2nd time this has happened. Won't be returning here.
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January 2024 by Manny Ruiz
Didn't have a good experience here today unprofessional wont be going back
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January 2024 by Steve Magana
Piss poor performamce and customer service. Liars and con artists. Go to another location.
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January 2024 by Dan Nguyen
I used to trust this shop but had my tires recently mounted on a new truck here and they scuffed it up. Some small scuffs on the edges may be normal from the tire mounting machine but these scuffs at the middle of the wheels can only be caused by mishandling and negligence. This happened on multiple wheels.Sadly, this is no longer a shop I will take my vehicles to and I'm looking for an alternate.
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January 2024 by Cindy Gonzales
Chris was very through in explaining what I needed and just overall provided excellent customer service. I am grateful to have a solid place to take my car and can trust that it's being taken care of.
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January 2024 by Pushkva, OFS
1. Used app to order tires and schedule appointment.a. All good2. When checking in I was told about staff shortage and the time would be about two hours.a. All good. I can work with that.3. Took an hour walk. When returned car was still in parking lot.a. OK. I was told of staff shortage.4. Sat for another 1 1/2. I was then told tires weren't available. What??????5. 2 1/2 hours of waiting only to be told tires weren't available. Very bad! Tire availability should've been the very first thing confirmed at check in time. If not available offer other solutions. Or make right. Offer next tire up at same price. Something! Anything!I've lived in a third world country for 15 years. This kind of business dealings was pretty much expected and experienced there.Unacceptable! Lost sale! Lost customer! Bad press!
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January 2024 by Ben Jammin
Bianca is great. Very friendly and knowledgeable.
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January 2024 by Sophia Carpiniello
I was very satisfied with the speed and efficiency with which they did the oil change. My only complaint is that the price has gone up so much!
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November 2023 by Arthur Simons
Would give them a lower score but the lady at the desk attempted to make it better.The gentleman named Chris that had a beard should not be allowed to speak to people over the phone. Misquoting me on tires is ridiculous - misquoting me by over 300 dollars is absolutely egregious. I wouldn’t have signed up for the tires if I would have known the full cost. His reason was “I must have looked at the wrong number” is inexcusable. He is trained to look at numbers. He should have read the total cost with taxes instead I was surprised by an additional 300+ in charges. Absolutely disgusting
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November 2023 by Ezekiel Perez
I did not have a good experience with Firestone at all. Lemme start from the beginning. I was scheduled to get all new seasonal tires last week on Friday, then they pushed it to Saturday, and then they pushed it to the next week on Friday. (Today 11/10) I finally get to take my car in and I had an appointment at 8am, I got there on time/early and I handed in my keys so they could do they're thing, a "few hours" had turned into "a couple more hours" and "a few more hours" I did not receive my car with new tires untill about ~1:30pm. I was not compensated for any of my wasted time and the quote they gave me was way off from what they said it would be. As far as I know the team that works here is completely incompetent, solid 1/5 stars. Would not recommend.
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November 2023 by Olivia Grant
We had an appointment to get my mothers new car inspected before she had to drive it all the way to Idaho and when we got to the appointment the lady at the front desk said she didn’t know if she would be able to get us in for our appointment because they were too backed up. I understand if we were a walk in but we had an appointment and they never called to tell us they couldn’t get us in. The lady at the front desk also had an attitude. Absolutely horrible service, don’t waste your time here.
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November 2023 by Mattilyn Egli
I went in to get a tire patched. Less than 2 days later, the tire was completely flat again. When we took the car somewhere else, they showed us that the tire had another puncture in the side wall. Either Firestone charged us to fix something they knew couldn’t be fixed, or they punctured our tire. Not sure which is worse.
