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February 2024 by Darcy G.
For at least the last year the ATM is out of order or just completely off literally 99.9% of the time.
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April 2023 by Ben Uw
Atm always works
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April 2023 by John H.
Excellent service, friendly staff.
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April 2023 by Fancy Dancer
Brendan and Stephanie gave terrible customer service in the drive up line. Please review with Brendan and Stephanie how to properly help customers through the drive up line
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August 2022 by J W
Brendan and Stephanie gave terrible customer service in the drive up line. Please review with Brendan and Stephanie how to properly help customers through the drive up line
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July 2022 by Colleen Hennessey
My experiences, the leadership in this company is rotten to the core, a really toxic, hypocritical culture. Forget about diversity, equality and inclusion with this bank. They stereotype, pass judgement and discriminate. Best to go elsewhere.
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June 2022 by Stacy Rhodes
I was in complete distress when I called here... until Gabriel Belatorie immediately addressed my needs as well as calming my nerves due to multiple fraudulent charges on my account in the last few months.She is a gem and I wish I could thank her hand and thank her graciously!
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August 2021 by Ricardo Nievez
Usually, I don't put a negative review but it left me no choice. There's things it never change for this new years eve or even during the PDC(pandemic).One, the bank managers weren't being polite enough for an acceptable truce and outcome, instead choosing to ban me.I don't know what, is the problem with them only because of the policies. I just feel it was wrong to be banned. I had an issue with the same manager at this location. I want to make a new complaint.I don't feel it's fair to deal with it, and I don't feel in the policies, doesn't say about banning. I am willing to be regretful, I do change. Just please, be more fair at least for my birthday wishes instead, just being selfish. That's why I'm asking a truce. I wish manager , can be more equally fair.I need a bank, but an online bank does not have to be in the same location.I want, this complaint to taken over about the current manager.
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May 2021 by June Hayes
Everytime I go to make a deposit at the drive thru there always so friendly and nice to me I love my First Bank the people are always very helpful and understanding of others needs thank you First Bank Employees at the First Bank on Miller And West Colfax near Lowe store sincerely June one of your customers that is all ways very Happy and I Feel Good About Myself After I leave there Every time it's because of the Great Workers there Thanks Again For Always Putting. A Big Smile On My Face When I Drive Away From the Drive thru ?
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October 2020 by Katie T.
Lobby closed so everyone is forced to go through the drive through. I've had a similar experience twice. For a simple withdrawal through the drive though with a medium length line it took them over an hour before I got to the teller and another 45 mins to finish the transaction. I had to wait longer because they didn't give me the correct amount of money. Thank god I counted before I left. The second time, it took them over 20 mins from when I got to a teller to finish. There was only one other car being helped.
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October 2020 by Joseph Thompson
Pretty standard bank but they have a lot of unnecessary small fees. I have a personal and business account with them and recently tried to download transaction data as an excel/csv file and they don't allow it other than recent data. They offered to manually export that data at $25/hour. This is something that every one of our other accounts it took two clicks to download anything I needed but First Bank seems to be really behind on the technology to do such a simple task and of course they want to charge for it.Really disappointed in them as a bank and it's been fine until now but definitely worth switching to literally any other modern bank.
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May 2020 by Adara Scarlet
Steven Garcia was super helpful and friendly.
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March 2020 by Kevin and Darina S
Horrible customer service from this bank. Been a customer for years now, with multiple businesses using them. I'm moving all my business elsewhere - they don't care about doing the right thing.
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February 2020 by Abdulwahid Mateen
I usually don't leave bad reviews unless i absolutely have to . If I could give negative stars, I would. WORST bank I have ever done business with! After literally 6 years of being with them.. they refused to refund me $35 dollars for an overdraft fee that I was wrongfully charged. i have been charged overdraft fees in the past but I understood considering i didnt have the money in my account. This time it was wrongfully charged and I called them 4 times and explained to them what had happened. I was more than patient enough with these guys considering they sent me 4 different cards with the chip not working. even then they gave me the run around between chase and first bank over $35. For me its not about the $35 but more about customer service. When I called and spoke to a rep regarding the refund she said she wont help me if i am “demanding” things. I simply asked her if she can refund me the money or close my account, whichever one was easier, because I was so frustrated even then i was super nice to her. Closed all my accounts with them and moved to U.S. bank. Keep that $35 as a donation you cheap Excuse for a bank.
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August 2019 by C C.
Really nice receptionist. However, that does not make up for ripping off a troop of little Girl Scouts. They said they would not charge fees, then slapped the troop with enough fees to completely negate the entire profit from one girl's sales. I love to make my girls stand outside in the snow to learn the lesson of feeding corporate greed. Do yourself a favor and find a credit union.