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October 2023 by Nancy Faust
I have bought 5 vehicles from Happy Motors. The latest being a 2002 Ford F150 pick up truck. Clearly this truck was involved in some type of accident because the front bumper and the front fender were hanging because clips were broken. There is a significant dent in the right passenger door from someone impacting with this vehicle. They lied about the carfax which stated " No accidents". I have year to date on 10/21 from 7/28 have put almost $4000 into this truck, $2200 for a new transmission, $700 for all new brake pads and brake rotors on this truck. Not to mention it had to have a fuel line, a new oil pan that had a hole, new tires, alignment, and balancing. I paid them year to date from 7/28 to 10/21, $6000 for this truck and I still owe $4996.14. The total amount financed on this truck was $8996 almost $1050 was in financing fees and taxes. Now the conversation I had with Robert the salesman was " If I gave $4000 down I would only be financing $2000 or I could pay $5000 cash. I gave $4000 cash and was told that I had to finance $1996.14. I have paid that twice almost 3 times that amount. DO NOT and I express this adamantly, DO NOT buy a vehicle from Happy Motors! They are crooks! They jimmy the books to their liking, they charge you double the payments that it would normally be if you were to pay cash for it.. I will NEVER endorse this company, I will NEVER recommend this company, and I will NEVER buy another car from this company they are crooks and they are all about the money. DO NOT buy a vehicle from Happy Motors. If they will take advantage of a 63 year old woman, a senior citizen, they most certainly will do it to anyone!!
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October 2023 by Chris Roberts
Great team of experts and very professional. No high pressure sales and they work with you. Repairs with them are recommended because they won't over charge you. Mike, Gabe, Anthony, Sergio, and Robert go out of their way to make sure you're taken care of and "Happy"!!
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October 2023 by Alexis
Great service! Jonny stayed late after closing, and worked with me to make sure I got the car that I wanted! He was honest, helpful, and not over baring and pushy like many car salesman can be. He made my first time buying a car a wonderful and special experience. Thanks Jonny!
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October 2023 by Nichole Carmona
If I could give zero stars I would. DO NOT BUY FROM HERE! Me and my husband went here looking for a reliable car for our family because our other car blew up on the highway. They knew this and took full advantage. They sold us on 'No lights or Leaks' literally the next day all the lights went off and started leaking fluids everywhere. The biggest one being oil. We went to the shop and ended up paying more in repairs then the car was even worth and not even that it kept having more and more issues. Remind you we only had this car like 3 weeks and 2 of those weeks it was in the shop. Even the mechanic that was working on our car told us it was a loss cause. We ended up volunteering repoing it because if was just a big paper weight sitting in the drive way. They would do nothing to help us, yes we signed the paper work but I really feel like this was a lemon car. And I have all the receipts to prove it. Now they are coming after is for like $15,000 which is dumbfounding to me because the car was only worth like $6,000. Be aware and go somewhere else is my advice.
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September 2023 by Aaliyah Luntungan
The representatives at this establishment are wonderful!! I definitely recommend searching through your automobile needs with this company. Both Carlos and Gabe are wonderful representatives I could not have been more blessed to encounter. My boyfriend initially recommended the company to me to purchase a vehicle and in accompanying me, the two of us met Carlos who introduced us to our very reliable daily/work vehicle. He worked with us in more ways than just financially to obtain our truck and even with it being older, he made it feel like a brand new car to us. Since we began our lease, he has taken very good care of us as well as his associate, Gabe!! Many a time has Gabe ensured our payments were processed over the phone to begin our lease. Times have been hectic in this past month and we unfortunately let deadlines for our biweekly payment slip and mix up the forefront of our attention. This was a terrible mistake, however Gabe was so kind enough to call and leave a voicemail in reminder for our due payment before escalation. I was able to return his call in time to resolve the issue and keep to the lease agreement. On top of that, he offered a much more convenient method to pay our bill through their online website, as well as walking me through the steps to make sure payments would be accepted in the future. These two men have created an unmatched experience for us through their wonderfully skilled customer service and problem solving. I am glad to continue working with them for our automobile needs now and in the future. :)
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September 2023 by Evan Smith
Worst company I have ever dealt with, they set an appointment but did not have the truck remotely ready. They told us one price and gave us a completely different price. They tried to add $2000 in “taxes” to the price of the truck and they treated us like less than the entire time. The managers there are horrible the owner ship is probably just as bad and Vicente the employee is a terrible salesman. Do not ever go here, when right down the road at Martinez motors you can get yourself a better deal with an honorable dealer.
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September 2023 by Jonathan R.
My financial situation went from amazing to severely damaged after purchasing a vehicle from these people. I told them I was a first responder in need of a 4 wheel drive vehicle to tend to my duties and I was okay with paying a decent amount for the vehicle as long as it was reliable and would get me to where I needed to be. They smiled and said they would help me. After taking a $15,000 loan I have paid over $10,000 in repairs on top of that in less than a year to keep it even running. They will take advantage of you it doesn't matter who you are, I have never left a review on anything but I had to with this place.
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September 2023 by OPR
DO NOT BUY HERE. This is your warning. DO NOT BUY HERE. I bought a 12k truck and it’s been 1 month since I own it. My engine blew I’m on the side of the highway. My check engine light turned on 15 mins after driving of the lot. Called the dealership and they didn’t want to hold responsibility. I wish I would have bought at a bigger dealership.
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August 2023 by Opr P.
DO NOT PURCHASE FROM THIS DEALERSHIP. I purchased 2 vehicles from this dealership less than a month ago. I regret having done so. They will SCAM you the same way they did me and I only wish I could have read somewhere to be careful. They like to erase check engine lights from the looks of it as there are over 15 other people with the same claim. At this point I don't think it's a false statement or a once In several situation. Repetition on the same problem seems to be pointing in the direction that this dealership is not doing things right. If it was 1 or 2 people fine. But over 10 people within the last year with similar situation? I am getting ahold of the BBB, and The Auto Industry Division. I will also explore my legal options and see what can be done. DO NOT BUY HERE. Beware the sales men have funny tactics and will lie. Give your hard earned money to another dealership. Soon enough people will catch on and hopefully this dealership goes out of business. screwing people over and then pressuring them with the agreement one signs isn't right. Its a shame that you guys screw over people to make a profit. Karma will come around however. My check engine light came on after 15 minutes of driving off the lot. Not only that but when they finally took it in after 2 days of not finding any issues and resetting the computer they gave it back. There claim was I used the vehicle to much (hundreds of miles used) if I spend money (12)k on a vehicle I expect it to last at least 1 month or 2k miles before absolutely anything happens to it. And if I choose to put miles on it that's my right. I purchased it to use it MIKE (assistant General Manager).
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August 2023 by diego vega
they had sold me a car with “0” lights on it but after a few months of ownership all sorts of lights came on and not even a week after purchasing the car i had to change the brakes because they were quite loud and let me not forget the fact that they just clear codes and give you old bald tires on some of their cars . DO NOT BUY FROM THEM AT ANY CIRCUMSTANCES you can explore way better dealerships.
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August 2023 by Aaron Kirschnick
This Dealership will work to get you a quality vehicle and good deal. Hands down quick and easy transaction. Go see Johnny and Tony. Thank you!
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June 2023 by Jason Must
I just recently purchased a vehicle from here, and it was having a drivability issue that would effect the car at highway speeds. I took it in the next day, and Mike and his team did not rest until they figured out the problem. They were determined on figuring out the issue before giving it back to me. I highly recommend this dealership for their customer service before and after the sale!!Thanks Mike and team!!
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June 2023 by Sacorey Joyner
Even if you put a large amount of down payment down , they don’t care if you having financial troubles , they are gonna take your car away….. almost 7000$ on this car with 4000$ left to pay off and they won’t give me the benefit of the doubt seems like extortion to me
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May 2023 by Kim L.
Was looking at a older Chevy Avalanche with a few problems otherwise nice vehicle. Agreed with the salesman with 4,000 down. As we were going through the process, the salesman kept raising the price raising the price and raising the price I asked why he kept doing that and he would get confused and go back to the other price. As we were getting checked for financing he also kept adjusting the price more up and up and up, we had brought the 4000 and they wanted 4100 and just because of 100 bucks they didn't sell the vehicle. This place is very unprofessional. The salesman got mad and a half. I told them they are very unprofessional and trying to rob people because of the price upping on the vehicle. The manager then followed me out, chased me to the road and asked me what the problem is I told him that his salesman was very unprofessional and he kept telling me well. You shouldn't of said this that we are robbing people and I said I told him that I was saying the truth I then got in my vehicle told him I would leave this review do not go and buy from these people. Their vehicles are falling apart. They take no accountability for any problems with the vehicle and you'll probably get taken for money that Should not be applied to that vehicle. Hope this helps people also some of the people leaving reviews and pictures of people buying their first vehicles. Some of those people work. Their faces are very familiar. Don't go by what you see online go and experience yourself.
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May 2023 by Donald R
The first time I bought a vehicle from Lakewood Happy Motors was in May of 2019. It was a good and reliable pickup that I sold last year to cover medical bills.A couple days ago I bought a second vehicle from them: 2001 Honda Odessey after being in an accident in our families only car and learning it would be months before it would be fixed. I wish I would have come here first instead.Salesman Robert listened to what we were looking for in a vehicle due to our unique circumstances and price constraints. He let us look at several and we took two out on a real test drive not the short around a block never over 30mph that some dealers do. He did not dismiss any concerns or objections we had to any of the vehicles we looked at. He gave my wife and I space to discuss the vehicles and finances and did not hover over us. He was friendly and professional and not pushy. Once we decided on the van we were out the door in under an hour (granted we did not have to deal with finance dept. but it took 2 hours to get to finance department at a different dealer in 2021).I am currently twice happy with Lakewood Happy Motors.