-
August 2023 by Google user
This review is based solely on Lena's customer service skills. She has none, and I really cannot believe you allow someone like her to represent your brand. Per other reviews I see that I am not alone in this opinion. What she did to me was ridiculous and she should be ashamed of herself for how she treats people.
-
August 2023 by Jessica S
This review is based solely on Lena's customer service skills. She has none, and I really cannot believe you allow someone like her to represent your brand. Per other reviews I see that I am not alone in this opinion. What she did to me was ridiculous and she should be ashamed of herself for how she treats people.
-
June 2023 by Parker Kindom
What a great experience. Marlyn brought out 4 different styles of Hey Dudes for me to choose between. Her customer service skills are an asset for Journey's!
-
June 2023 by B M
Employees aggressively try to upsell you! This girl tried to make me buy about 6 extra things and would not take no for an answer even after I repeatedly said no thank you. Really obnoxious.
-
April 2023 by Jessi Kennedy
Really helpful and friendly. Great customer service!
-
December 2022 by Steve Stamps
I went in to Journeys the other day with my teenage daughter and we didn't end up buying anything. But Aaron treated us as if I had spent thousands of dollars. He was super knowledgeable about the products and made a few recommendations that helped my daughter firm up in her mind what she's saving for. He even gave us some online references to further research two different shoes. I will definitely be back to the store and will hopefully get to buy from Aaron.
-
October 2022 by Baylee
Crimson I believe is her name, was amazing. She honestly went above and beyond with her customer service. She was so friendly, and fast she helped 3 customers at once!! The guy working with her was helpful and friendly as well, didn't catch his name. Thank you!!!
-
October 2022 by kaitlin mueller
I love this location! Aaron is the most helpful person ever!
-
September 2022 by Paola Rice
One of the girls working there provided terrible costumer service. She was on her phone and I had to approach her to be helped and when I asked for a size in two different shoes styles she stated that they didn’t have any in my size and didn’t bother to ask if I wanted to order. She was extremely unprofessional.
-
July 2022 by Kiara Roberts
Aaron!!! I can’t say enough about. He took the time to explain the difference of shoe fit by company and style. He listened, took his time and balanced working with all three of us. Thanks for making this experience so insightful and easy.
-
October 2021 by Shari Trujillo
I purchased 2 pairs of vans online, one of the pairs delivered were wrong. I called customer service they said to bring the shoes in store for a refund. I went to this location and when I walked in there were 2 girls at the register talking, neither of them greeted us. I told them I needed to do a return, Lena Sandoval - the manager, asked what was wrong with them. I told her you guys sent the wrong shoes, she seemed to take that personally. She said us, this store in an attitude. I told her not this location just journeys in general. She looks at the shoes and then looks at my order email and says these black high tops are not on here. So once again I explained the wrong shoes were sent. She then says well if they aren’t on the receipt there’s nothing I can do. I explained to her that I spoke to customer service earlier and they said the store can return them. She offered no additional help, simply just said there was nothing she can do. When we got frustrated over her response she started getting an attitude again. I asked for her manager which she told me there was no one above her so I asked for her information, she gave me her first name then stated she could call her district manager. Interesting since I thought no one was above her. She ended up calling customer service, not her district manager. She kept asking me if I was sure I didn’t order these black shoes, maybe it was under a different name. I had to tell her 3x no. I did not order these shoes, they were the wrong shoe, style, and size. Still in the delivery box, wrapped, with the tags, no I did not order them I did not want them. We ended up leaving and thankfully customer service ended up handling it. The other girl with her, colored hair, I wish I would’ve got her name because she was in the corner rolling her eyes and being rude. They should be better trained on customer service, the situation wouldn’t have escalated if they would have at least attempted to help. And they should probably be greeting everyone, 4 different customers walked in while we were waiting and each one was greeted. Also, Lena should not be telling people there’s no one above her when there obviously is.
-
October 2021 by Blaze 5280
If you want to be racially profiled and treated like dirt by all means go into this store. Lena Sandoval will treat you with the upmost disrespect. Will never shop here or a any journeys thanks to Lena.
-
February 2021 by Julie R.
Just a huge shoutout to Matt. What a super kind and patient employee. Thank you for your assistance yesterday Matt when I couldn't seem to make up my mind to return my most awesome Converse shoes with roses or to take them back home. I really appreciate your positive attitude and service. -Julie
-
September 2019 by Lex
Clover was super rude. She stood behind my sister and quietly asked my sister what size she could get for her, my sister didn’t hear her ( maybe you should be more personable and talk to people face to face). I turned around and said I don’t think she heard you, she scoffed at me and walked away. Then proceeded to give dirty looks. The gentleman who helped us at the register was super sweet and helpful.
-
July 2019 by Zachary Yates
Got harrassed by an employee here, worst experience. Employees made it seem like a burden just to try on a pair of shoes.