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January 2024 by Art Li
When you need anything from this branch of course the "guy who handles this" is not here today!
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September 2023 by Theresa Martinefski
I have been a customer of this bank for many years , they have always been very helpful , always friendly , I have never had a bad visit with key.
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September 2023 by Jess Dank
Go ahead and save yourself the time and energy and do not ever visit this KeyBank location. I'm not sure I've ever actually been able to use the ATM here because there's always some new catastrophic event preventing it from functioning. Today it was blocked by a paving crew and completely unable to be used. I think it's probably time for me to switch to a new bank because banking with KeyBank has become a very infuriating experience every single time I try to do it.
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August 2023 by Jeremy B.
There truly aren't words to describe the level of customer service that you receive at this branch! I was dealing with a matter and was out of the country and everywhere including my "home branch" basically said "good luck" leaving me in Mexico with no access to any of my funds. RJ and the branch manager worked tirelessly until we were able to come to a resolution in less then 24 hours after I had been fighting this and bounced from department to department for about a week! They are the only reason why I am even staying a Key Bank customer because the service they provide sets the bar so high and treat you like you are an actual person and empathetic to any problem your currently experiencing! Thank you so much!!!
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April 2023 by Antoinette Ramirez
The old lady who they thought could help said the customer service line was liars I went for a document that the costumer service line said I can obtain from a branch, she said they were liars. I called them back and now have to go back to the branch because they have that document that lady needs to retire or learn how she can better help people.
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March 2023 by Jason Miller
The ATM at most locations is always broke, and if you're in a hurry don't even try to go in. Ever since Key made the awesome decision to do away with teller lines you're gonna be waiting, a while. Key is without a doubt the least efficient bank in the metro area. Go on in and wait in line for a quick deposit when a business is in there doing their daily deposit and tying up the one or two people they have helping people.
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December 2022 by Google Reviewer
Friendly and knowledgeable staff, nice Christmas decorations and ambiance for the holiday season, and an overall very good experience. 10/10 would recommend to anyone who needs to go to a bank for any purposes.
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December 2022 by Linden Sprenger
Friendly and knowledgeable staff, nice Christmas decorations and ambiance for the holiday season, and an overall very good experience. 10/10 would recommend to anyone who needs to go to a bank for any purposes.
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April 2022 by Becky Smith
Do not like this bank! I will never use them! Any other bank is better! One teller in there at least made me smile but the one that worked on my transaction was awful! I left with a bad taste in my mouth and now worried about my own identity being stolen!
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January 2022 by Ericka Dangos
Their computers always seem to be “down.” Inconvenient.
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June 2021 by Arlene Yeatts
I hate KeyBank
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January 2020 by Ellsa W.
My work goes through this bank and they charge me $8 to cash my own checks. I have to pay to access my own money. Wack system. Workers are nice, if you're a worker and you see this, go work somewhere that doesn't scam the public. 0 stars
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August 2019 by IndustriClean Denver
Worst chain ever. Go anywhere other than this bank for business. They do not know how to send wires
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July 2019 by Debbie Neer
This 5 star is for Brandon. Brandon is very helpful, kind, and great customer service skills. He is the one who should be a manager. He is very professional and friendly to the customers. Thank you Brandon your work reflects your customers you do a fantastic job!
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July 2019 by shannon todd
Had the best experience with a bank in a long time, Brandon Vigil Personal Banker was not only knowledgeable but also kind and empathetic, i would highly recommend seeing him for any banking needs!