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March 2024 by jordan moore
I had a great experience with Lakewood collision! The receptionist and the owner were really great to deal with and I got a great vibe from them every time I saw them. I would definitely recommend them and I will be going back to them if I need to get anything fixed again. Thank you very much!
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March 2024 by Trent Harshbarger
I had a large dent on my motorcycle repaired. I’m impressed with the work. Got it done very fast too!
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February 2024 by Chloe Mihalcheon
Took great care of me when I came in for some auto work! Got the job done quick and gave me the cheapest quote around town. Will definitely be coming back here if I ever need auto work done again!
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January 2024 by Yvonne Ulmer
This place is a SCAM! I dropped my Subaru Legacy 2019 off October the 3rd for hail damage the receptionist up front told me when I called that it would be 3 to 4 days is all! The company lost my car keys I drove my car in to the shop and it got towed out with police escorts. The police are there twice a week! The owner is refusing to pay for a new key! Stupid of course I brought in family members I had to from you guys being stupid about me seeing my car! BTW the police say all the Google reviews are fake we've heard! The owner was nice of course wanting me to cash my I insurance check duh! BUYER BEWARE!
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January 2024 by Diane Ament
I love this place! Johnny took such good care of me, and my car looks brand new! Professional, friendly, and trustworthy. I highly recommend Lakewood collision.
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January 2024 by Bella Bonilla
I am so happy I decided to stop in as I was driving by, Raquel was able to squeeze me in at the last minute and then I spoke with Johnny and he told me he can get the car done in a week but called me 4 days later to tell me its ready for pick up the Jeep came out so good. My daughter will be very happy as I did this as a surprise christmas gift.
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January 2024 by Kelli Espinoza
Awesome work in such a short time.
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January 2024 by Dan M
The work was decent but just an all around sketchy experience and customer service was non existent.
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December 2023 by Sherry Myrick
I'm very satisfied with Lakewood collision. They are very polite nice people that worked with me have to go to ATM machine work they did was beautiful. I found a thing that wasn't done, but that was miscommunication. And this nice man is fixing it for me for no charge. This is the best collision place I would find and I'd take my car there
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November 2023 by Crystal R.
Stopped in to ask if they would install a bumper I was about to have delivered from a junk yard... Johnny said no need to and fixed/painted. Saved me over $200
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October 2023 by Chip W.
Do not bring your car to this shop unless you enjoy being ghosted and frustrated on a daily basis. I took my vehicle to this shop with damage to the rear lift gate, bumper, wheel and fender After being rear ended. it was drivable and relatively minor damage. The process to fix the car took them almost 4 MONTHS! I wish I could tell you why it took so long but they never gave me satisfactory explanations. mostly excuses about ordering the wrong part or lack of labor. They couldn't get the paint to match a few times and had to repaint it twice. Here is my biggest complaint about this shop - they do not communicate with their customers. When you try and call them they NEVER answer the phone. They have a strange phone that sometimes has a voicemail option and sometimes just stops ringing with no way to leave a message. It really doesn't matter because if you leave them a message - they don't return your call Anyway.. At one point, I called them multiple times per day for TWO WEEKS and they did not answer the phone, call me back or email me in response. I tried going there in person several times in the middle of the day and their office and shop was locked up tight as if they were out of business. Once when I stopped by the shop my vehicle was parked in front, unlocked with two of the windows open and no one there on the premises. Then the next week out of the blue they answer my call as if nothing ever happened. This is their MO of how they work. First, they give you a date that the vehicle will be ready. Then you try to reach them to see if it's actually ready and when it's not they ignore you because they don't want to explain bad news. and that is how you know it's not ready! Then they give you another date that it will be ready, it won't be ready, you are ignored, then after a while you finally reach them and get another date. This process repeats itself multiple times until your vehicle is actually ready. Basically, If they have no news or bad news then they ignore you until they have good news and then they start accepting your calls again. Eventually, you get your car back after many delays, but you never get to know why. If you are okay with all this, then come on down!! The work that they did appears to be satisfactory. The paint is a little grainy but whatever.... After going through the entire process it now makes sense to me why they require payment up front (even if insurance is paying). Because few people would pay them after going through the experience of being their customer. When I picked up my car I had to verify the VIN number because I had forgotten what it looked like since it had been so long ... I was going to give them a piece of my mind about how bad the experience was but I was so beaten down by that time that all I wanted to do was drive away. So that is what I did - but I won't be driving back!
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October 2023 by Jason R.
Excellent customer service and quick turnaround for repairs. John is a miracle worker!
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September 2023 by Nick Casias
Raquel is very professional and Johnny does fantastic work. Get to know them both and definitely come here. I had my entire 10 year old Mercedes repaired here that has dings everywhere and now the car feels brand new and I’ll keep it another 10 yearsService: Painting
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September 2023 by Jordan Rupar
Great fast service from Johnny and team! Painted, fixed dents, replaced damaged side mirrors for my Toyota FJ. Don’t know how they did it so fast with such great quality! Highly recommend!
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September 2023 by Lael Logan
Lakewood Collision was convenient, fast and my repair looks great! I called for an appointment after the front bumper got scraped against the wall of my garage. The scheduling woman got me in for a quote quickly. They said if I could leave the vehicle then they’d have it done in 1 day maybe 2. My car ended up being ready in less than 24 hours. I was also pleasantly surprised with how good the paint and blending job turned out! I’d use Johnny and his crew again in a heartbeat.Service: Painting
