Lids provides an awesome selection of hats and offers embroidery services. The staff is consistently described as super helpful, friendly, on point, and attentive. Employees demonstrate great knowledge of the products and embroidery. Customer service is highlighted as exemplary, wonderful, and outstanding, with a strong attention to detail. The management, specifically the store manager, receives high praise for being a warm and genuine person who loves the job and the team, is well networked, and goes above and beyond, even working late to complete urgent custom orders. The manager is credited with improving the store. Customers report great experiences over several years, noting the staff is always greeting and helpful, especially with families. The overall service and product quality leave customers grateful and planning to return.
Rob is very good he made sure the letters were good thanks rob will come back
August 2025
5 stars...the two guys working the store on Sunday 8/3 were super helpful, friendly, and on point. Awesome selection of sick hats.
October 2024
Sarah, Tatum, Anthony, Oscar, all helped me and ALL have done such a womderful job!! Im super grateful for the attention to detail, exemplory customer service, and over all great product and service! I cant say enough good things about these guys!
