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March 2024 by Jessica Kaiser
After months back and forth, the manager still refuses to cancel my membership. She acts like she isn’t receiving my emails, and I keep getting charged. I thought this was canceled months ago. I’ve been told I have to fill out and email a specific form to cancel, which I have done multiple times. I’ve tried to cancel with another location/club as well - but I can only cancel through this one club, and this one person. After several overdraft fees, I had to get an entirely credit card. I’m not the only reviewer to complain about this manager. PLEASE replace her with someone who receives, reads, and answers her emails. Please replace her with someone who cares about the human beings she is supposed to be helping. She is a very poor representation of the company as a whole.
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March 2024 by Katie Ulvestad
I had a great experience at this massage envy and would recommend this location. My initial rating was an accidental fat finger - this was meant to always be a 5 star review
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March 2024 by Todd Sandbo
This place is terrible. I have been trying to cancel my account for nearly 2 weeks, and no one will return my calls or emails. When I try to call the front desk, it goes to voicemail. Do not join at this club. Head to another location in Sloans Lake or even a different place all together. There is one in the area off Wads and W Virginia.
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March 2024 by Michael Schafer
Derek provided me with an amazing deep tissue massage.
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January 2024 by Joy Zimmer
WORST CUSTOMER SERVICE EVER! I am a first time customer with a gift card. I scheduled a last minute appointment and woke up with a cold. I called to cancel so I wouldn't get anyone sick. They charged me over $70 for a same day cancel. They were very rude as well. This place has some terrible policies.
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January 2024 by Wendy Copp
Don't waste your time/money. It is downright IMPOSSIBLE to schedule a massage here. They won't work within your time frame for appointments, and the only appointment times ever available are during work hours - a lot of us can't leave work for half a day to have a massage. The only availability (few and very far between) are at the most inconvenient times to do it. I have not been able to schedule anything with these people and they have gone absolutely out of their way to be obtuse and unhelpful. Go elsewhere! You can't freeze an account without a bunch of attitude and really snide commentary from the management and you can't cancel or you lose the load of credits you have! Freeze for 6 months really means chasing the manager down EVERY MONTH to freeze the account and or you get charged anyway. Run.
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December 2023 by Shawn Stoffel
Do not I mean do not get a membership with massage envy!! I don’t even recommend going here at all!!! The only good massage therapist at this location is now gone so there is no reason to spend your money here. They have horrible customer service!!! I tried to cancel my membership and still got charged and then told there are no refunds even though I haven’t received any services.If they happen to cancel an appointment on you the day of your appointment you have to reschedule but if something pops up on you the day of your appointment you still get charged. No exceptions!!Look at the other reviews and you will see similar stories. So save yourself the frustration and go somewhere else!!
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November 2023 by Kathryn Winn
Don't sign up for a membership with Massage Envy unless you want to have your money stolen and be harassed with phone calls and text every night.In February 10, 2022, I purchased memberships for my husband & myself to Massage Envy in Belmar as a birthday gift. We used the service a few times for massages but availability of appointments very limited and it was almost impossible to book a massage. If you look at other reviews they say the same thing. Massages are impossible to book and the techs while nice are very sub par in experience and technique.We stopped using the service after a few times but continued to pay our monthly membership for the 12 months required. In late March 2023, I called Massage Envy Belmar to cancel our memberships. There is no information on the website about how to cancel. No one returned my call & I believed I had done what was needed to cancel. In October 2023 we started receiving calls & text messages stating that our credit card had expired & we had unused credits we would not be able to use until we had updated our card on file. When I spoke to Annabelle at Massage Envy, she said our membership had not been canceled because we had not emailed the obscure email address (not available on their website) to cancel. I asked to have a manager call me. Annabelle texted me the email to "cancel", which we believed we had done 7 months prior. I emailed the address she gave me on and requested that we be refunded for the unauthorized 7 months of charges for 2 memberships. Someone responded that evening asking for the phone numbers associated with the accounts. Multiple emails from me since then and no one has responded yet. However, my new "friend" Annabelle has continued to call and text both me and my husband and told us that she will call every day until we have updated our card on file. Massage Envy has locked our online accounts and we are unable to see the total credits. We have been billed $160/month since February 2022 and only able to use 4 massages. No one other than "Annabelle" will respond to us and when she calls, she is unprofessional and demands a credit card number. This place is horrible. Don't give them your money.
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September 2023 by Olivia Olguin
On my way driving to my facial appointment ME calls my 20 min before my appointment because of an emergency which I understand. If it was me I would be charged one of the Girl at the front desk is rude on the phone Bad Attitude
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September 2023 by Brandy Houston
My Husband scheduled me an appt for my birthday. Unfortunately it was the worst experience.. They were pressuring me to sign up ..I just wanted to enjoy my birthday gift. Angel was a lazy worker , she barely put any pressure, more like baby rubs and penetrating her elbow for slow periods of time. Like she was doing the least ..at the end she told she wanted to work my neck more but since I had my necklace on she couldn't...lol . Don't waist your money!
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September 2023 by Bill Gundelfinger
This seems to me to be a giant scam. They sell their membership, take $75/mo from you every month, but they don't deliver the massages. First, it is almost impossible to get an appointment (I guess they're understaffed). In the eight months My wife and I have been members, we have only been able to book 6 appointments. With 4 of them, they canceled the appointments either the day before or day of. My wife has had 2 massages this year, she said the first one was awful, and the second one was mediocre (acceptable, but not very good). What a rip-off $900 for two massages. I wish I had paid attention to the reviews before we signed up.
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August 2023 by Tabitha Wolf
I have had zero luck scheduling appointments for the past few years. I had the account originally for myself but being a first responder, I often could not schedule weeks out for an appointment as they were constantly backlogged. I transfered the points and account to my daughter. There was never appointments available for her either. She moved to a location with no massage envy. I transfered them to my son to use. He couldn't get anyone to work on him as a minor after months of trying to schedule. We called to transfer it back to me. They refused to do so, as they claim its my minor sons account, even though its technically my account as I'm the adult who signed the contract and pay for the services we never get to use. It's been over 3 years and the manager at Massage envy Belmar just makes excuses. They also claim months of massages expired.... expiring credits is not in the contract anywhere. It's a breach of contract with zero consideration and reciprocation. I would either like all the credits to my account made available for me to use, or my money back.The consideration component of a contract is a legal term of art that generally requires that both parties to the contract receive something of value, even if it is of little value.Massage envy is in breach of the contract and has been for years. You can't even cancel without losing all your money.They try saying "well we will give you 20 days for you to use up the credits after cancelling the account." They think over 40 massages can be used up in less than 30 days?They are a racket.
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August 2023 by Neila
Went today for a 90 minute massage. Justin was the person I was scheduled with. Let’s just start by saying I left in tears. I felt rushed from the get go. He was late arriving for the appointment. Rushed me back to the room. I explained that I am in healthcare and on my feet 12 hours a day. He didn’t seem to care. I asked for a full body massage. What I did in fact get was a cold room and a cold bed to start with. I had to ask him to turn on the bed warmer. He worked on my back for literally an hour of my 80 minute massage. I was just about to ask him if he was planning on working anywhere else on my body when he said his bottle of lotion was empty and needed to step out to refill it. When he return he left my shoulders and back uncovered in the cold room. 5 minutes on my arms, 5 minutes on the middle of my feet and all he did was push on my hips. Nothing else. He came to an abrupt stop said the massage was over and left the room. The bed was sky high and I had to jump off the bed. When I walked out of the room he was there. Showed me a hand to get out AND THAT WAS IT!!!! I was sooo upset that, that is what I paid $128.00 for. Please DO NOT schedule with JUSTIN it is a waste of your money!!!!!
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August 2023 by Scott Rogers
Don't agree to anything watch your account they will take money when you have credits tried to cancel my year membership that I finished! Got the runaround finally got paperwork after several phone calls and emails sent it back with no response after several more attempts canceled it for them after finding out they can't steal anymore money from me a month later I get several calls saying they can't cancel my account because it's delinquent WOW! Crooked
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August 2023 by Micahlynn Kaza
DO NOT SIGN UP!!!! THEY CONTINUE CHARGING YOU OVER A YEAR LATER AFTER YOU CANCEL!!! This has been a non-stop nightmare trying to get them to stop billing me. I canceled back in 2021 and here we are - July 2023 - and they are STILL billing me. I don't even live in the same state anymore. I have not set foot in a ME since 2021 (nor will I ever again after this experience!!!) I live nowhere near one anymore. I have messaged and called multiple times and NOTHING. I have to file chargebacks on EVERY SINGLE CHARGE. Do NOT signup with them for a membership!!!! Be warned!!!!
