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January 2024 by Carolyn Batke
We had a great experience working with Venise! She dealt with multiple visits from us, exploring options on 3 different models, many test drives, etc., and she was kind and helpful each time. We never felt pressured and always felt confident she was giving us the best info & pricing.We ended up choosing a different car in the end simply due to sizing, but we will absolutely be back to work with Venise again if we are in the market for another new car!
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January 2024 by Brian Gritzmaker
In December we were on the hunt for a used Mazda CX-5 with a pretty specific feature list, it was pretty much a unicorn. Browsing the good old interwebs one morning, I saw that McDonald Mazda West had the PERFECT vehicle so I stopped past to see it. Long story short, soon we had the vehicle home.The purchase experience with our sales representative Venise Riemenschneider was far and away one of the best purchase experiences I've ever had (of any major type). She absolutely made the buying experience easy and painless. She was extremely knowledgeable, considerate, and went above and beyond in every manner.I will not hesitate to look there first or send friends and family to her/them for any future vehicle needs.
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January 2024 by jorge chavez
I purchased a Jeep for my wife. My sales man was a gentleman named Danyal Ismail. I'm going to be honest not only did he make the whole process painless and easy but he gave me such a GREAT deal. Everything about this deal was more then i ever expected. So much so that every time I made a payment the bank tellers we're shocked on how low my payments and interest rates were. I know as far as the rates/interest all go depends on the individuals credit. But that doesn't deter Mr. Ismail from getting you into what you want and are looking for all while getting you the most honest best deal possible and also into a quality vehicle. I highly recommend his services you'll be in great hands that will work in your best interest 100%. Trust is everything when purchasing a vehicle so when you decide to do so, McDonald Mazda West is were you want to go and Danyal Ismail is the one you want to work with. I promise you, you will not regret it! I couldn't have been happier and my wife loves her new Jeep and the vehicle itself has been amazing..!
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January 2024 by Josh Harrod
Had a wonderful experience heading into the New Year holiday weekend with everyone involved in our purchase of a 2024 CX-5. Initial contact from Joey was prompt and an appointment for a test drive scheduled. When we arrived for the test drive, Joey was with another client so he handed us off to Brandon who was wonderful throughout the transaction. Devin in finance helped us finalize the loan and complete all the necessary paperwork. The vehicle was at the south dealership, denying us the instant gratification of driving it home that evening, but it was ready for pickup the next morning. The whole process was professional, efficient, and we have a great new car in our driveway!
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December 2023 by Andrea Callejon
We walked in planning on test driving and walked out with a car! Granted, we were planning on buying one soon, but Santiago and Patrick made this process so easy for us.We especially appreciated that Santiago was able to help us out despite not having an appointment. He was also very kind to our 3 year old and made sure that she was comfortable throughout the entire process. He was accommodating when I wanted to test-drive multiple models, and he was able to find a financing option for us that was better than what we expected.Thank you so much! We love our new CX-5.
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December 2023 by Patrice Ingham
Bought a 2024 cx5 from this location yesterday and it was a great experience! I worked with a few employees and felt very taken care of. Rick Johnson set me up with my test drive and told me where I could go to put the AWD and handling to the test (handles like a dream). Then Santiago Restrepo helped me finalize my purchase. I've never financed a car before so had a lot of questions and Santiago took the time to make sure I understood everything. Finally, Devin got through all the paperwork with me as fast as possible while still making sure I understood what I was signing. Through the whole process I felt the team had my best interests in mind and I'm so excited with my new car. Seriously just want to drive everywhere! Thank you all!
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October 2023 by Danny Meese
Venise is the best sales person I’ve ever worked with. She made every effort to anticipate my needs and have my back, and she’s kind too. Highly recommend.Joe was also awesome. Thanks guys!Pictured: 2024 Mazda CX-50 Premium
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October 2023 by Pipsy Steyn
My family and I had a great experience at McDonald Mazda West. Santiago was our sales representative and was a true pleasure to work with. He listened intently to our questions and also valued our preferences. We wanted a specific color of vehicle and rather than pushing us into the color available at the store he organized a transfer from a near by store who had the color we desired. He was intentional and thoughtful about our time and was very aware of making sure our experience at Mazda was nothing short of a pleasure. As a first time car buyer I would absolutely recommend Santiago as your representative!
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October 2023 by Katie Lohr
On my fourth lease with Mazda (second with this dealership)! I’ve had nothing but positive experiences with everyone from the sales stuff up to finance managers/general managers. I absolutely love my car and have thoroughly enjoyed my interactions with all of the employees. They are knowledgeable, extremely helpful, and they truly pay attention to detail! I couldn’t recommend this location more.
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October 2023 by mary stump
Love love mazda. Been a Mazda owner for decades. Shout out to Brandon and Daniel (sales), Miguel (finance), Robin (service). Professional, helpful, honest . Checked out other dealerships for used car bargains and first one, no one really came out to assist us, second one told us to research what we want online and then come back… Brandon came to greet us, helpful to find us a car we could afford, treated w respect and patience. Daniel helped follow up customer service inquiry efficiently and fast! Wasn’t even our salesman but followed up my email inquiry. Miguel was professional, personable, comfortable to work with! Robin refused a tip for free services provided in follow up visit. No charge at all! Great experience! Thank you! We will come back for that second car!
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October 2023 by Cindy Lewis
One of my best car sales experiences. Lorena was able to expedite my sale in a very professional and friendly manner. Dave in finance was able to get me a loan while building my credit. Highly recommend this dealership. Great used car.
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October 2023 by Lauren R.
Bought a used car from them despite the employees being so rude and having to switch salesman. Got taken advantage of being a female and first time car buyer
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September 2023 by Laura Krausa
Very happy with the car I purchased and was really pleased to not deal with a pushy salesman. Cedric was great and I would visit him again for another purchase. I never like the push you get for all the extras at the finance portion of the purchase. This was no different - very annoying. My only complaint is that I left with an almost empty tank of gas and an un-detailed car. That was very strange to me - has never happened with any other car purchase, and it’s definitely poor form.
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September 2023 by Briony Young
First, I’ll start by saying my car BUYING experience was very easy and pleasant. However my positive experience ends there. I had an oil change in June which was scheduled. I had to wait on the front end and back end and it seemed as though they were under staffed. Upon arriving home from the oil change we discovered the cap had been left off my oil and the engine bay was covered in oil. I had to immediately return to the dealership for a new oil change and for them to clean out the engine bay. To make up for the issue, I was given a free oil change, loaner, and the car was delivered that same afternoon to my house. I did appreciate them trying to make things right.However, it doesn’t end there. I also had an issue in my paint that would have been completely covered by my warranty. I’ve had to call the dealership multiple times and have continuously received excuses about the shop, the paint being special, the painter is unavailable…. The issue was originally discussed with the head of the service department in June, it is now September and I’ve had zero contact from the dealership in over six weeks. I ended up having an auto body shop fix the issue.Needless to say I’m very disappointed in my service experience with McDonald Mazda. I don’t normally leave bad reviews, and was hoping I didn’t feel the need to. But not having follow through on the paint issue, after everything with the service department and my oil change, I felt the dealership needed to know about my experience.
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September 2023 by Amy Marr
If you have a trade in I would go elsewhere. They beyond low ball you and then come up a little to appease you until you get to finance and then you realize they didn’t give you what you thought for your vehicle. I should’ve left and gone elsewhere but I liked my salesman, Alex and finance Joe. Sales manager was the shady negotiator. Buying a vehicle should be exciting and make you happy and I left feeling taken advantage of and so upset I couldn’t sleep that night and saddled with higher payments than I needed to have. Shame on them but also shame on me for not going with my gut.