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July 2023 by Shaun Beall
My experience has been a nightmare mix of egregious incompetence and dishonesty.1)They have been billing me for work that was never actually completed or professionally reviewed and were flat out lying about filing sales tax returns with the state. I have numerous emails documenting all this. They even accidentally copied me on an internal email admitting as much.2) When they finally did file what was needed with the state they filed things completely wrong and had us paying MUCH higher taxes than what we actually owed...UNBELIEVABLE! HOW ARE THEY LICENSED PROFESSIONALS? This was after 3 months of being in the dark and finally us voicing our frustration. Good thing we had a reputable firm review their work before we got in real trouble.3) They also botched our income tax returns. We were told we'd be getting a refund of a certain amount and two weeks later we get a blind email with our final tax returns and the refund magically dropped by over 1/2. No call, no explanation, no nothing (except of course the bill for services).4) The entire reason we engaged Kim and her team was to obtain a sales tax license. We were repeatedly told it was being sent to us and they were working with the state to find where its at. We have come to learn it was sent their office months ago. So we have been unnecessarily paying sales tax for months because our license was lost in their office.We have cut ties after 4 months of being jerked around. The only communication that was constant, was them trying to collect fees from us, but never showing us the actual details of the work that had (or hadn't) been done. I wish they used a fraction of the time spent chasing me down for money to actually communicate and do the job correctly.We are small business owners who put our faith in this firm. It's mind blowing that they could act so egregiously when there is real financial and legal liability at stake. We asked numerous times for documentation on what work had been done and requests for owner Kim Hitchcock to just give us a call to help (or even just hear us out)....neither ever happened. Although, of course Kim was there to try to send us one last invoice as a parting gift after we moved on and had to hire someone else to audit and redo all of their their work. Luckily they ultimately agreed to write off our invoices for this fiasco.It's hard to believe that a licensed CPA could act in such a shady, flagrantly incompetent, and horribly unprofessional way. I would highly recommend finding someone else. When you don't have trust, you don't have anything.
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March 2023 by Jon T.
I found McNurlin in 2020 based on positive reviews and a fair fee structure. The relationship started smoothly, but there was a lot of turnover and miscommunication in the two years I worked with them. We missed the April filing deadline both years, and I had asked them to prioritize my taxes in the second year since I was in the process of buying a house. I felt like having 6 or 7 people rotate on my account in two years led to many inefficiencies and overbilling. I raised my concerns, and the response I got from their management was frustrating. It made more sense for me to hire one senior accountant and communicate directly with that person. While more expensive, things got done much more quickly. I decided to write this review because the new accountant uncovered errors and details that McNurlin missed.
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July 2022 by Scott McDonnell
They do our taxes every year and are very helpful, prompt & professional. Couldn't ask for more!
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April 2022 by Christa St Peter
I scheduled a phone appointment with them several weeks ago for today. They didn’t call, they didn’t email, they didn’t try to contact me at s as ll, just completely blew me off. Now it’s past the deadline to file taxes and I’m left with no one to help me with it. I wouldn’t even bother with this office, they clearly do not take their business seriously. I happen to be severely disabled and their lack of professionalism or regard for clients has caused me a very serious problem. If it’s important, don’t even risk it with these clowns.
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April 2022 by Christa S.
I made a zoom appointment with them several weeks ago - they took all my info and confirmed it was to be today at 3:30. They were no shows, didn't send me a link, didn't call, didn't email - just totally blew me off. Now what am I supposed to do? It's past the deadline and I'm stuck with no one to help me with my taxes. Don't even waste your time with this office, they obviously do not take their jobs seriously and their lack of professionalism and regard for clients could leave you in a very bad position. I'm completely screwed because these losers can't be f*cked to keep their appointments.
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April 2022 by Peter S.
We've been having our taxes done here for several years and are very happy with the service we've received. Kim takes the time to explain things to us and provides really good advice. It's easy to see how knowledgable, experienced and detailed-oriented she is. This year I was late with a couple documents. I brought them to the office on Saturday, April 16th (two days before the filing deadline). They were so late that our return had already been completed. Kim revised our return, saved us around $300 and didn't charge us any extra.
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August 2021 by Jr L.
Communication was poor, had to repeatedly contact them and they didn't respond. Four accountants we worked with quit the company during the short period of time. They gave us 10 days notice that they wouldn't be able to handle our accounts anymore. They sent an email about downloading our files, and gave us no timetable the downloaded needed to happen, then when I went to download the files, they said I have 3 days to get it done. Do not use them, save yourself the headache. Although I am required to choose the rating. if i could choose a negative rating, I would. J.R. 8/31/2021
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February 2021 by Josh C.
Quality tax prep and accounting firm. Competitive pricing and can handle a wide range of client types - singles, families, small businesses.
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September 2020 by Kristen Tomorszki
Their firm helps me navigate the financial health of my business and our family, answers tax + UI questions, and is always fair with billing. This is the first accountant I've ever hired, and I'm quite pleased.
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April 2020 by A.J. S.
I was in need of some advice on filing taxes for a new business. I talked to Kim and she laid it all out in simple terms that even I could understand! If you need serious tax help or even just some advice, I DEFINITELY suggest giving them a call. I am very glad that I did, thats for sure.
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November 2019 by David Smith
As a long-time client of McNurlin and Associates, all I can say is that they do exceptional work and are incredibly professional. Besides tax return services, I have used them for tax-planning advice and retirement planning. You won't be disappointed using McNurlin, Hitchcock and Associates!
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November 2019 by Robert Bucheit
Due to the changes in the tax laws, I had many questions as we would be selling our home and moving. All my questions were explained fully. Thank you Ms. Sears
