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November 2023 by David Kingham
I've been dealing with a nagging problem in my suspension for years. I took my truck to three different mechanics who couldn't find the problem. I'm so thankful I found Merrill. They had the problem diagnosed the day I dropped it off and even sent me photos and videos of the issue for full transparency. They had it fixed the next business day. Best experience I've ever had, I found my new mechanic. Thanks guys!Service: Steering & suspension repair
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November 2023 by Katie Brandl
Mike, Ari and the Merrill Automotive team are the ones to see for all your car repairs and maintenance!I recently had my car in for a lug nut repair and I couldn't be more pleased with the entire experience.From the moment I walked in, I was greeted by friendly and professional staff who made sure to understand my car's issue. The fact that they kept my car for several days may have been inconvenient, but they provided me with a courtesy car that made the situation much more manageable. This level of customer experience and service sets Merrill Automotive apart from the rest.The repair work was done meticulously, and I could tell that the technicians took great care in ensuring everything was in perfect working order. My car now feels as good as new, and I have the peace of mind knowing that the lug nut issue is fully resolved.Moreover, the transparency and communication throughout the entire process were exemplary. They kept me informed about the progress of the repair, and when I got my car back, they explained the work that was done in detail.I can't emphasize enough how much I appreciate Mike, Ari and the Merrill Team for their professionalism, courtesy car service, and overall dedication to delivering top-notch automotive repairs. If you're looking for a car service shop that not only fixes your car but also provides an exceptional customer experience, Merrill Automotive should be your go-to choice. They have earned my trust, and I will undoubtedly return for any future automotive needs. Thank you to the Merrill Automotive team for going above and beyond to ensure my satisfaction!
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November 2023 by Carol Timblin
These guys are amazing. We spent several visits tracking down a mystery problem with my car. They were very communicative, gave me lots of options, and helped me figure out the best course of action for my car. We use them for all of our cars and have always received fabulous service with a smile. If you are in this part of town and need a good mechanic, give them a try!Services: General repairs & maintenance
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October 2023 by Meilani Makhni
I have been coming to Merrill Automotive for a couple years now and they are definitely the best mechanics I've used. They are always very friendly in the office and they take great care of my car. I never feel like they are trying to over-charge me when they make repairs. They take pictures of everything and talk through it with me before any changes are made. Even after moving further away I still come back to them because they are so good!Services: Air & cabin filter replacement
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October 2023 by Jeremy Hennessy
Attentive, personable and very communicative. These guys were pros all the way. They knew I needed to get my work vehicle back out on the road and made it their priority to take care of my work vehicle as fast as possible with great attention to detail. I’ve actually decided to take my wife’s vehicle there now too. An excellent choice for your car!!! Thanks again Merrill!
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October 2023 by Anna Farkas
The team was very friendly and knowledgeable. They did a thorough analysis of our car and identified our problem quickly. Best of all they were able to get us in for repair within a few days of the initial diagnostic appointment and we are completely satisfied. We will use Merrill Automotive for all future repairs.Services: Tires
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September 2023 by Sharon Hoppes
This place is just awesome! They worked on our 2003 Escalade and it is running like it is brand new! Love all the guys working there especially Mike. They are all very knowledgeable. So I highly recommend this shop!!!!Services: Electrical repair
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September 2023 by Dave jaramillo
My daughters 1998 Suzuki Sidekick overheated and was running rough. Merrill said they could work on it when 5 other shops would not touch it. Merrill received the car and diagnosed the problems and within a day it was running better than it did before the overheating. I would recommend Merrill for their service.Service: Engine repair
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August 2023 by John Murtha
Mike, Paul and Ari were great!! We had engine issues and we were just starting our vacation driving cross country! Not only were they able to squeeze us in for a diagnostics test they also were able to fix the issues and get us back on the road the same day! Their customer service was the best I’ve seen and I highly recommend and trust them with any car repairs! Thank you guys so much!! Mallary and JohnService: Engine repair
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August 2023 by Derick Goree
Well I was referred there threw my auto dealership for service and were able to use my warranty. Delivered it to the store with no problems.. were informed the following day what the diagnosis were and were able to get a very reasonable price to pay out the door through my warranty company. It took roughly less than 72 hours to get me back on the road.. it was pretty ok.Services: General repairs & maintenance
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July 2023 by Bob Raiford
This is my “go to” shop for Sprinter wheel and tire issues. Both Mike and Art are very personable, knowledgeable, and helpful. Straightforward operation that kept me informed on work progress. Definitely will return again.
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July 2023 by Robert K.
First time into the shop and noticed how nice it was in the waiting area. Ari and Mike took care of me for an oil change and some other due maintenance of my vehicle. They were super polite and professional. They answered all my questions to my satisfaction. Two great guys that were genuine and helpful. If fact, they contacted me the next day by text to inquire if I everything was working out well and if I was satisfied. Would highly recommend Merrill Automotive. I'll be back!
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June 2023 by Megan Broadie
I took in my 2012 Subaru outback because it was having issues overheating. After taking it to 3 other mechanics who failed to actually diagnose the real issue and recommended other expensive repairs, these guys were able to find the problem within a few hours. The report was thorough and included videos and pictures of the issues my car had which was really helpful. They were available to answer any questions I had and Mark was able to get me in asap to take a look. Smooth process and great service.
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June 2023 by Laurel Perry
Excellent experience from start to finish. They are well staffed, very professional, extremely knowledgeable, and very reasonably priced!!! New stabilizer bar, alignment, brake, flush, and oil change happy as a clam!!Service: Vehicle safety inspection
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April 2023 by Max Knop
I had a great experience with Merrill Automotive. The team was friendly and knowledgeable, helping explain all of the electrical issues with my Jeep. My dashboard no longer looks like a Christmas tree thanks to their diagnostics and repairs.Services: Electrical repair
