Metro by T-Mobile at 9797 W Colfax Ave is a store with mixed reviews from customers. Many describe it as an excellent store and a great place, with some calling it the best Metro store. Customers report a great selection of phones and accessories from brands like Apple, Samsung, and OnePlus, along with unbeatable prepaid plans. The staff receives high praise from many, described as fantastic, friendly, polite, supportive, and immensely helpful, with agents who will go out of their way to help with your budget. These positive experiences create a welcoming atmosphere, leading customers to make this their go-to store, even traveling from farther away to visit. However, other reviews report unpleasant experiences with specific staff members, citing extremely rude and mean customer service that left them angry. Some customers advise others to give the store another try if they have been disappointed in the past, noting that service can vary. There is also a minor note about incorrect Sunday hours listed online. Despite the negative feedback, many customers are happy and satisfied with their service, especially when assisted by certain agents, and recommend the store for its plans and phones.
