Michaels is a store that offers a wide range of craft supplies, including art supplies, fabric, yarn, and more. They also have party supplies, such as balloons, decorations, and gift packaging. However, some customers have had negative experiences with the staff, describing them as cranky, annoyed, and rude. A few customers had issues with customer service, including difficulty finding help and problems with online orders. On the other hand, some staff members, such as the framing manager, have received praise for their helpfulness and going above and beyond. The store's prices are generally considered to be low, but some customers feel that this comes at the cost of quality. Despite this, many customers continue to shop at Michaels for their crafting needs, particularly for well-priced canvas and brushes. Overall, Michaels can be a good resource for crafters, but the quality of service and products can be inconsistent.
Michaels is lucky to have Blue as an employee! She is so friendly and helpful. You can tell that she cares and is passionate about arts and crafts! She’s very knowledgeable and creative. Shes the reason I signed up for rewards and the reason I keep coming back. I know she is always there to help me on a project! Thanks... read full comment
February 2026
Nicholas, the framing manager was great! He helped me find exactly what I needed for my project. He even cut some fabric for me since they were short staffed. Wish all employee's cared this much about their customers.
January 2026
They might have lots of sale products but when you ask them questions you get snippy answers or rude answers like all you are doing is bothering them. I used to work there YEARS ago and this is not the nicest staff anymore. I miss it feeling like a good place to go to get my crafting things. Now I dread going to this one
