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January 2024 by Angelita Laurita
Hollie and Mannie saved my life literally.. Friday called 530pm. Arrived by 6 done by 7… super helpful… car had to be return after a year lease by 10 am tomorrow…. So thankful for her positive attitude about getting it done…
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January 2024 by Kiersten D.
Went here with the simple task to get windshield wipers changed, and ended in emotional distress when it took 45 minutes to complete said task. One other disappointed customer was in there. I showed much restraint and gave the workers nothing but kind words. When the job was done, I watched in horror as the BRAND NEW wipers I just waited so patiently for do an atrocious job at wiping my windshield. Came back the next day, where I drove feeling nothing but dread as I arrived at the Pep boys. The same incompetent women, Hollie, was standing behind the counter. I asked her to change the wipers, 5 minutes later the mechanic told me the wipers that were installed on my car were the wrong kind. To my surprise they told me they didn't have the correct ones in stock! I was told by the mechanic that I would be given a refund and could go somewhere else to get them PROPERLY installed. When I got to the front desk of this Pep boys they refused to give me a refund and informed me that I would just have to wait in this foul place until the wipers are restocked. They called for the new wipers and said it would take 10 minutes to deliver, 30 minutes later and I'm still here. Hollie did not know and I don't like will ever know, how to work an electronical device such as a computer. Never go to this Pep boys, you're better off asking a hobo to do your wiper.
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December 2023 by michael snyder
Do not go here they wouldn't do an alignment because they didn't do the repairs all I replaced was the struts and they claim for liability reasons they won't do there job. SCAM SCAM SCAM. These are the shops that take advantage of people.
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December 2023 by Rob Curtin
The work completed created an entirely new problem that was very expensive. I received a small discount for the work completed for the newly created problem but the issue would not exist without the technicians creating the problem.
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November 2023 by Dustin Bratton
I’ve been a loyal customer of Pep Boys for years, and I’ve always had great experiences with them. However, my recent visit to this location left me extremely disappointed. I came in with a punctured tire and was informed that I had no choice but to purchase four new tires, with no exceptions. What shocked me even more was the exorbitant prices they were quoting for these tires. It felt like they were pushing me to meet some kind of sales quota rather than genuinely helping me.Feeling frustrated and skeptical about their intentions, I decided to check with other tire shops in the area. To my surprise, I found a similar tire for a significantly lower price elsewhere. This experience left me questioning the integrity of this particular Pep Boys location.Considering my long-standing positive history with Pep Boys, I would strongly advise anyone in need of automotive services to steer clear of this location. It seems like they prioritize their sales targets over fair and honest customer service.
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September 2023 by Efe Arslan
It was okay , i probably will go somewhere else , i dont know the pricing for the other repair shops but it seems like 170$ was too expensive for air and cabin filters to be changed plus 3 hrs wait time was not okay for me. Stuff was nice and helpful . Maybe i went in busy time . Have a good day !
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September 2023 by Meg Reed
I got a flat tire and called to see if they had the size. They told me they would only do all 4 because it's all wheel drive (which is fine). They told me they had 4 in stock and to bring it on in. When we got there I was told they couldn't get us in until Tuesday. I went outside to talk to my wife and a tech Manny was outside and was willing to stay late and get it done (there were no cars being worked on). Then they said they quote they gave us they only had 3 of but could do 4 for $1100. But couldn't do it till Tuesday. Manny was fantastic and tried very hard to help usm the woman at the front desk was more concerned with playing with my 2 yea old and up charging us even though she was the employee I spoke to initially. Terrible customer service. Will never go to another pep boys.
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September 2023 by C Davis
Taylor and his crew took care of my tires and the rattle noise I had in the front end in a timely and professional manner. Great experience.
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August 2023 by Alex L.
Got my oil changed here and they recommended that I have my brakes replaced (which I had just had replaced 2 weeks prior). Brand new brakes and they're telling me I need new ones. Whatever, I get it. It's a car place they up sell everything. The problem I have is that they did not put my lug nuts back on tight enough and my rear tire is completely loose and almost came off while driving. One of the lug nuts completely fell off I would have never known if I didn't hear the tire bouncing off my car. All I needed was an oil change and I understand pep boys also does inspections but if you're going to do that, at least do your job right!?
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August 2023 by Reviews by C-Top
If you're a female do yourself a favor and take a male with you that knows something about automotive repairs because these guys WILL rip you off.My sister took her car here and got ripped off.They recommended a $700+ alternator repair and stated that it may not fix her problem. She told them to don't worry about the alternator and just replace the 4 spark plugs, replace the brake light switch button, and check the fuel pump.Without consent, they added a 3-step fuel clean package and supposedly replaced the brake light switch which made the bill almost $180 more than what was discussed.I tried calling for her but Taylor Neverdahl the manager was rude about the situation.In the end, it's my fault for telling her to go there and not trust the small shops. But it was Pep Boys that she shouldn't have trusted.WE WON'T MAKE THAT MISTAKE AGAIN.
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July 2023 by Kadence Ramsey
i had my car taken here after some troubles with another shop and a bad transmission, they replaced the transmission, clutch, flywheel, and rear main seal. since i’ve had the car back it has been dumping oil out of the rear main seal absolutely destroying my new clutch. car is now undrivable thanks to Will. I highly do not recommend going to this shop. No return policy and the warranty policy is garabage. will be sticking to people i know and trust from here on out
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July 2023 by Lizard Wizard
If you aren’t going to do it right the first time, don’t do it all. I had metal in my tire and it was very obvious. However this was somehow overlooked and they put a sealant on the edge where no leaking was visible. How do you miss that and charge someone for the fix when it wasn’t even fixed at all? They didn’t add more air in my tires, I had to go back just to get air. Very disappointing that they would risk someone’s safety and can overlook something so visible.( I went to a different place and they patched up my tire no problem and I’ve been back on the road ever since) dealing with pep boys however, 3 days not able to drive because you didn’t take it seriously.
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June 2023 by Noe Barrientos
jan he never gave up on me. tesla approval from Hertz is hard to get some times impossible but he tried and tried till he got it in his professional attitude goes beyond the inspected thanks ?
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June 2023 by Sam C.
Took my car in with a nail in the tire. Usually these places are busy but I was in a bind and mentioned multiple times I was to begin a road trip with that vehicle that day. Made sure they could squeeze me in. I was shocked that they said it would be about an hour. 3 hours went by. Called and was told it was not going to get done today and that he told his coworker (the one I spoke to in person) this earlier that day. Wasted my time, was told incorrect info and not even an apology was given. I won't be returning here.
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May 2023 by J Flo
Daniel, Jan, and team were very attentive and professional. They were able to get diagnostic testing and an oil change while I waited. Setup an appointment online and they will help you out! Great experience!
