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March 2024 by Robert F.
I've unfortunately had many encounters with body shops over the years--all of them unpleasant until now. Perry & Terry is in an entirely different category. They are a pleasure to deal with and they provide exceptional service. Every single person I've encountered at this company has been extremely pleasant, helpful, and knowledgeable. I frankly found this shocking after some experiences with competitors. All of my questions were happily and completely answered at once. All of the issues with the vehicle and every part of the process were clearly explained. This company provides twice a week status reports via text as a matter of course. This is a win-win for everyone. The company receives far fewer customer inquiries and the customers are always fully informed. A large construction truck had backed into us. What seemed like minor damage became far more complex once the front end of the car was taken apart. Fortunately the other party's insuror was very responsive, but Perry & Terry was extremely efficient in submitting the information for two supplemental repair requests so that the work was not delayed. I was also very surprised when they went to Toyota Parts before we brought the vehicle to their shop to ensure there would be no delays while they waited for parts. I've never found another shop willing to do this. Perry & Terry estimated the work would take five weeks. This was very tight for us because we needed the car for guests arriving at that time from overseas. They actually completed the work in just over four weeks, despite the additional issues that were found. The finished work is immaculate and the vehicle operates perfectly. Most body shops act like the insurance company is their customer and treat the owner of the car as an annoyance. Perry & Terry understands who their customer really is and treats them with respect. I would never even consider another body shop after this experience. These guys are terrific.
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March 2024 by Ace Someh
Their work is great, they send you update via text and your car is like brand new.Their pipeline is a bit slow
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February 2024 by Barry Spindler
These folks stand behind their work. I just had a wonderful experience as they showed great integrity in standing up for their work. No hassles, no excuses, they just provided the needed work in a timely manner.
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February 2024 by Tsyracuse
When I was in an accident I was so frustrated with my insurance company and the shoddy repairs done by their DRP partner. Rick at Perry and Terry took care of me and my vehicle. He stepped in and dealt with my impossible insurance carrier to get them to cover the repairs to be done correctly. Rick handled everything for me and made sure the repairs were done right. I don't know what I would have done if I had not been referred here. If you are ever in an accident, call Rick at Perry and Terry!
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February 2024 by Tamra Syracuse
Rick at Perry and Terry was so helpful when I brought my vehicle in for repairs. He took care of everything and coordinated every aspect of my vehicle's repair and kept me updated and informed every step of the way. I was back on the road in no time at all!
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February 2024 by Melissa Kraft
I was side swiped this weekend and it left my door overlapping with my fender and difficult for me to open. I am moving in two weeks and am already feeling that stress and then on top of that every other shop I reached out to turned me away. I called Perry and Terry and the woman on the phone got me in in just a couple hours and they fixed my door in under 2 minutes and set me on my way free of charge. Could not be more grateful or recommend them more.
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January 2024 by CA A
I can't thank Rick and everyone at Perry and Terry Auto Body enough. I did not go through insurance as the dent wasn't too bad (but bad enough not to utilize paintless dent repair) and Rick worked magic with me being an out-of-pocket customer. I'll let the work and service speak for itself. I received an estimate on Wednesday, dropped my truck off on Thursday and by Wednesday the truck was ready.
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January 2024 by El Juez
Both my wife’s and my car recently needed work. Rick and Kathy took excellent care of us. Great communication and service. Both vehicles look brand new! Over the years they have worked on other vehicles for us. Very consistent and professional every time. Highly recommend them!
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November 2023 by Drew Hughes
Perry and Terry Auto Body did an excellent job restoring my right front fender (parking lot pole damage). While other auto body shops were quoting me months to get this taken care of, they expeditiously worked this amongst their other jobs and got it taken care of quickly. I received text message updates twice a week and they worked closely with my insurance company on additional repairs (beyond what was initially seen and spec'd out). Thanks Perry and Terry!!Services: Painting
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October 2023 by P L
They did an awesome job on our car. They took care of all the insurance communication as insurance is a stickler about paying out work that needs to be done. The kept up with communication via text and sometimes a personal call. I highly recommend them.Paul
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October 2023 by Mark McPherson
Perry & Terry did a great job repairing the damage on my car. They were fast, friendly and the price was fair. What more can you ask for when getting collision repairs done on your car? They're the best!Services: Painting
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September 2023 by Pat M.
Took my Mini to Perry and Terry for hail damage and dealt with Rick in the front office. He handled all of the communication with the insurance company for the additional costs to repair. Rick sent out updates every Tuesday and Thursday on how the job was progressing. Car was ready to roll in about half the time they said it would take. Excellent work, very friendly and professional. Highly recommend!
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September 2023 by Marissa Kinsley
Had a fantastic experience working with Rick and Perry & Terry Auto Body! My car looks just like new - all went smooth and I was kept up-to-date every step of the way. They even met a strict deadline that I needed my car repaired by. Absolutely would take my car there again (but hopefully won't have to!)
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September 2023 by martha dunne
I repeat from a previous customer, fantastic service, excellent communication, and quality work. GM Rick Marcek handled everything smoothly with my insurance, I had regular updates twice a week on the progress, and my car looks like new. I highly recommend Perry and Terry Auto Body and Paint.
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September 2023 by TEC Building Parker
I just picked up my car this morning and it looks brand new! I was impressed with Rick Marcek at the Lakewood location. I worked with him from the beginning to the end. He was friendly, knowledgeable, and knows his stuff. Would highly recommend Perry and Terry.Services: Painting
