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January 2024 by David Simpson
Time will tell. This is my first experience with this company and this store. My vehicle was completed a day late due to delivery issues. The staff was polite and knowledgable. I would most likely come back because of them ! I believe I got a good product for the price as well.
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January 2024 by Sarah Groves
Would highly recommend! Very helpful, didn’t try to charge for extras I didn’t need. I had a tire emergency, they got in what I needed in one day. Great staff!
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January 2024 by Karen Walsh
Not the experience I’m use to- it took 3! Days to tell me I needed 2 new tires I just needed a flat fixed. Not helpful at all got the feeling I was not a priority even though I scheduled a time.. customer service sucked!!! Will never step foot in there again!!! Being friendly goes a long way!!
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January 2024 by Bee G
During the cold snap my car had some problems, Spoke to chris many times on the phone, He's very helpful, Explain what I need to expect, Confirm my car would be locked up at night in the shop. Thanks everybody you do amazing work.
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December 2023 by Stephanie Miller
They patched my tire for free. The tech stayed a little longer to accommodate me as a walk-in. Super kind and friendly team. I appreciate this place up and down. They were a bright spot in an otherwise challenging day. :)
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December 2023 by Nima Sherpa
This is the worst place.Customer service is horrible.My day was ruined. I had a normal checkup and tire puncture appointment at 1pm. So, Alex, the guy, said it would take an hour. And they promised to call me when it was finished. I went home and waited, for aabout 3 hours but I didn't get a call, and when I did, they didn't answer or respond. I went in. They didn't fix or do anything to my car.Alex, he's the worst. I squandered the entire day. I would not recommend it to anyone.????
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December 2023 by Matthew Krieger
Alex was super friendly and helped my find exactly the tires I was looking for to be prepped for this winter and they finished my oil change and tire installation a day earlier than expected! Cannot recommend enough.
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November 2023 by Jay Knafelc
The team went out of their way to place 4 new tires and complete an oil service maintenance while I waited. I highly recommend the Big Brand team and plan to use them as my “go to” garage!
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November 2023 by Sandra Santa Cruz
I made an appointment to have a tire checked. Alex set up my order and listened to me explain various other issues I was having with my vehicle. The technicians addressed my immediate issue and did a detailed inspection overall. Lane thoroughly explained their findings and recommendations for the other items I had brought to their attention. I felt like they went above and beyond in servicing my car and will highly recommend them to others.
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November 2023 by tracy porter
Exceptional customer service! Great products!Bree was absolutely a sheer example of great customer service, knowledgeable, honest, kept on contact and it all resulted in new tires and a very happy experience I would recommend Big Brand Tires anytime, hands down!!!
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October 2023 by John Rupert
Great service all the way around! I had an excellent experience from start to finish here getting work done on my Jeep. They take great care of you here because they truly care and it definitely shows! Service tech went the extra mile to ensure the job was done right and stayed after hours to do so. Would highly recommend 10/10.
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October 2023 by D G
Mason and all the guys are totally PROFESSIONAL AND AMAZING IN THEIR WORK! I am so happy I found Mason when I had a lot of trouble with my car. He went above and beyond to make sure all parts worked properly. His professionalism is undeniable!Do not look any further when you need to get any car service! Do not waste your time looking somewhere else! Talk to Mason right away!
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October 2023 by Dana Marchione
I recently had my brakes replaced (rotors, pads and 2 calipers) on my Ford E450 27” Class C RV that sits 12’ high. They have one of the only Bay doors In the area that can fit a large RV. I believe the door was 20’ high. Not only did big brand tire accommodate my RV in their shop they went above and beyond to ensure my experience was perfect. The store manager Bree went out of her way to ensure my RV was done on time and at a great rate. Mason the lead mechanic worked on my RV all day and made sure it was done ontime. I highly recommend this location! I will definitely be taking my business back to them in the future. Thanks
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September 2023 by Jackie O'Donohue
Service experience was good, but my car was returned with the front seats leaned back, fingerprints all over the touchscreen radio, dusty footprints on my belongings on the floor board of the backseat (why were people even in my backseat?), 55 miles missing from the tank, and my belongings in the trunk moved to the backseat. Confused if my car was driven or just trashed during service.
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September 2023 by Kelee Davis
Moved from Louisiana not too long ago and haven’t been shown proper hospitality in Denver until I met Mason. He took so good care of us. This will be the shop I bring all of my vehicles to and I’m recommending all of my friends and family. Great experience
