“The ladies there are awesome. Even though there are maybe 4 places closer, I can literally walk to one from my house, I go to these ladies. They are always courteous, speedy, and they know their stuff!! 10-out-of-10, would recommend!!”
“Got a hitch installed on my Forester here. The manager and hitch pro in this shop were fantastic. Special shout out to the hitch pro (who's name I didn't catch, but he's a tall younger guy with glasses) he went above and beyond in helping me make sure everything was good with installation. You can tell he really knows his stuff and takes a lot of pride in his work.”
“I called the Uhaul customer service line because I do not have time to call each location to see which location has the pieces to install a hitch and also be able to do the correct wiring harness. The customer service lady gave me the Uhaul on the opposite side of town that had the correct pieces and could install the same day. Well I get over there to find out that they do have the correct pieces but the installation guy is out sick and the owner Dala does not know when he will return to reschedule. So I bought the pieces. At least I had the pieces and she nicely loaded them up for to me to take home. Ultimately, I feel like I should of been angry because services were not rendered. However the way the owner treated me and explained the situation truthfully being Memorial Day weekend to wreck my plans because her guy wanted an extra day off is really unacceptable. But Dala was exceptional giving me other options that another location can put it on for me. I'm going to go ahead and give Dala and this location 5 stars because at no time did she ever give me attitude or a problem. She had apologized and it is was it is. Thank goodness I did find another location to put it on but at least this location provided half of the project. I would still go back there to rent a truck or buy any type of moving necessities.”
“Excellent experience. Store is well stocked and organized with all needed moving supplies and lots of box options (including all inclusive kits with various packing supplies, box sizes, and tape). The staff is knowledgeable and helpful in providing excellent advice. The vehicle rental was highly efficient, easy, and quick check out and check in. Dylan helped with my vehicle rental. He was very efficient and explained everything in detail including mileage and gas/fueling policy (he was very clear about how it all works and the importance of ensuring the vehicle is returned with the same fuel level to avoid additional charges.) Returning the vehicle was very easy, completed in under 5 minutes. (Check out took 10 minutes tops). Vehicle was clean and well maintained. Naturally, the $19.95 rental is the base rate and does not include all the taxes, fees, mileage rate or the pretty much required insurance. The rate is closer to $35 to $40 a day (depending on mileage it could be more). It is still a great deal and the service was amazing. Highly recommend this location. Dylan and his team are amazing, efficient and kind. We will definitely use them again.”
“We had to drop off a one way truck rental and Itzel G. was the team member who checked us in. After a long drive, Itzel was just what I needed! She was so pleasant, checked in our equipment quickly and thoroughly and we were good to go. TY Itzel!”
“Great customer service. Manager worked with me throughout the process to make sure the installation and filling of the tank would go smoothly. Great installation person as well as the filling person.”
“I called the Uhaul customer service line because I do not have time to call each location to see which location has the pieces to install a hitch and also be able to do the correct wiring harness. The customer service lady gave me the Uhaul on the opposite side of town that had the correct pieces and could install the same day. Well I get over there to find out that they do have the correct pieces but the installation guy is out sick and the owner Dala does not know when he will return to reschedule. So I bought the pieces. At least I had the pieces and she nicely loaded them up for to me to take home. Ultimately, I feel like I should of been angry because services were not rendered. However the way the owner treated me and explained the situation truthfully being Memorial Day weekend to wreck my plans because her guy wanted an extra day off is really unacceptable. But Dala was exceptional giving me other options that another location can put it on for me. I'm going to go ahead and give Dala and this location 5 stars because at no time did she ever give me attitude or a problem. She had apologized and it is was it is. Thank goodness I did find another location to put it on but at least this location provided half of the project. I would still go back there to rent a truck or buy any type of moving necessities.”
“Will definitely like to spotlight Mr. Isaac for the best customer service I’ve seen at any U-Haul station! He really made my rental easy and flexible on a day where it could have been harder and busier for me. He was the only person working there today but still managed to have a positive attitude and take care of all of the customers! Very attentive and efficient. Highly recommend this location. Five star service and Isaac was a huge part of that!”