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February 2024 by Aaliyah Bailey
If I can give this place zero stars I would. They never have anyone working in office and that would be fine if THEY WOULD ANSWER THE PHONE. They don’t answer they do not care about their customers just the money . Since the only time they’ll call is if you’re late on a payment. They need better management and a better crew. ZERO STARS!
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February 2024 by Ken Morse
Thanks Jeffery and John for helping me out. The gate needs to be fixed Public Storage but I know it's not John or Jeffery's fault.
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November 2023 by Jacqueline Patrick
The new management gets FIVE STARS.....4 stars is because of the company itself...... At some point it would be nice to be appreciated as long term customers like maybe put a cap on the rate increases. That would be great.Anyway too or new management....i meant to write a review months ago when we got someone who actually WORKS & CARES about the property & customers..... You obviously understand customers are the reason you have this job.We've had a unit here like 3 years....... My son and i appreciate you so so much! I'm sorry i forgot to get your name. I was pleasantly surprised to pull in after a storm and see the driveway was finally repaved! YES!THANK YOU SO SO MUCH! PLEASE DON'T LEAVE! I REALLY HOPE THE COMPANY RECOGNIZES MANAGERS LIKE YOU AND SHOWS IT! ?✌️
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October 2023 by Dante K. Lee
Booked a storage unit online and it was ready to check in within minutes. Since this was my first time at Public Storage, I was a bit confused on how to open my storage unit's door.Jeffrey, one of the maintenance staff who happened to be at the complex, not only kindly helped me to access my unit but also shared valuable insights about how best to use Public Storage. I really appreciated his knowledge & attentiveness.While the advanced security at the complex looks promising, it would be great if 5' x 10' unit with drive-up access was a bit cheaper than $90 /month.
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September 2023 by cameron ask
Marnie needs to be promoted she took what started out as a really unfortunate situation and made it possible for me to be able to return to work in a respectful amount of time. Honestly had she not been there and been as professional and caring I would have had to take a much different approach to the situation. I've dealt with probably 15 PS properties and employees so I'm not just saying it to say it but Marnie is a model employee you folks need to clone her to all of your properties. She's definitely a turn Lemons to Lemonade king of gal. Thank you for having a heart and seeing someone needing help. You didn't have to and you did help thank you so much. Due to her and her alone I will continue business and delete the not so kind group email to your corporate office. Rock on Marnie!
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August 2023 by StayGold
Tina was awesome and very helpful!! Great attitude and made moving in to my storage space easy and convenient!
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July 2023 by Lynn M.
I wanted this review to be a warning to anyone thinking of using this location. when I booked this unit online with the customer service agent Daryl he assured me that it was a secure facility and had a freight elevator. I felt confident in agreeing to it. Well when I showed up at the unit, the security gate was open, the freight elevator didn't work and had signs of someone living in it. The door to the 2nd floor was an unsecured door (anyone could go in there with bolt cutters and steal everything). I went to the Public Storage office half a mile away and spoke with John...who's response was "well you'll need to contact corporate they take care of that. Everyone complains to them about the gate and we always have homeless people in there". So, basically no resolution to my problem. I asked for my money back and that wasn't even easy...I rented another unit with a different company and they were amazingly helpful and there units at the same price were 10x's better.
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May 2023 by Melody Snow
They have help me so much these last year or so!! Thank you guys John an angeligue thank you again for everything!! You guys are so nice ans helpful
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April 2023 by Mark Tuckness
Angelic and John helped me out during my move. Greatly appreciate both of them being there for me during this hectic move.
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April 2023 by Google user
Angelique is the best! She was incredibly helpful. I needed to upgrade my storage unit from a 10x5 to 10x10 and she helped me out right away, and came over from the other Simms location to show me the 10x10 and how to work the lift elevator. I was so glad she was there to help. The kiosk can be tricky and I'm grateful I didn't have to deal with that.
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March 2023 by Randy Stinson
Angelique is the best! She was incredibly helpful. I needed to upgrade my storage unit from a 10x5 to 10x10 and she helped me out right away, and came over from the other Simms location to show me the 10x10 and how to work the lift elevator. I was so glad she was there to help. The kiosk can be tricky and I'm grateful I didn't have to deal with that.
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February 2023 by Amanda Brewer
Have been renting there for a while and the property is starting to look a lot better. The lady that runs the property now is very helpful.
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January 2023 by Christopher L.
Very easy to rent, no contact and key and lock in unit!! Definitely recommend!!!
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October 2022 by PinToPin moving
Beware!!!! I'm afraid to come to this storage after dark.There is nobody on the site, nobody what's so ever. This storage turned into homeless people and broken RV trailer park paradise and It's scary.
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October 2022 by Gerardo Lopez
They will increase your rent without letting you know than charge $50 fee
