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March 2024 by SPICEYPUMPKIN
The manager is super rude and was disrespectful to my family! Would never go again
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March 2024 by Z S
Got a chip in my windshield, and was able to schedule a repair two days later. When I arrived, the chip was about the width of my pinky finger. The shop person was nice and said it should be less than 30 minutes. After sitting for about 5 minutes, I see them take my car into the bay. 10 minutes later, a worker comes over and says, “you’re all set, and there is no charge today.” I thought maybe it was such a small chip they didn’t charge me. When I got into the car, I noticed the chip was now a crack about 1.5 inches across. I pull out of the shop and less than a block later, the crack has grown to at least a foot across. I immediately return to the shop and I was informed “sometimes that happens” and I will need to get the windshield replaced.Not sure what they did to it, but repair isn’t the right word. Courteous folks there, but definitely not paying money to have them do the replacement.
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February 2024 by Mary
DO NOT GO TO THIS LOCATION! DO NOT USE SAFELITE AT ALL!!!Had to pick up after hours since they were late.. windshield making sounds, and a broken windshield wiper!! And then when we popped the hood, we found windshield plastic packaging near the engine!!! This was after they were late and I had to come back after hours! Of course they are not opened Sunday for me to resolve this. I will be back first thing Monday morning. No way am I paying for this terrible service- which resulted in broken items, and potentially a fire or worse from melted plastic. WHAT THE ACTUAL HELL?!?!I went back and they fixed the wiper. THEN two weeks later, I had to get a mobil tech to come out to fix a water leak above the driver. THEN there was a huge air leak.And I had to take it to another shop- NOT Safelite . Guess what? The windshield wasn’t even making contact with the car.THIS SHOP IS A JOKE Safelite is a scam
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February 2024 by Ivan Kyle
Manuel at the Lakewood, CO location is a true auto glass professional! Shattered my rear windshield on a Jeep Wrangler so bad that I was worried it had to be brought into a dealer. I had never used Safelite before, but they were able to get me in the following day and quickly turn it around with new rear glass in less than 2 hours. Manuel assured me it’d be a quick fix and kept me updated throughout the whole process communicating updates directly with me via phone. It goes without saying this was a painfully stressful occurrence, and my concerns were immediately addressed and taken care of. Also, the rear windshield arm was broken, and instead of charging me for a non-OEM wiper which they couldn’t install (didn’t have the new arm), he advised I keep the OEM wiper and get a new arm ($15 part) on Amazon due to its better functionality, and subsequently issued me an immediate refund for the wiper I had paid for. It’s transparent customer service like that you don’t see often that prompted me to write a review, and I will definitely be bringing my front windshield (also cracked) back to Safelite with full confidence due to the stellar replacement job and customer service performed by Manuel.
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February 2024 by Brendon Riha
Manny, the front desk associate and the entire team were awesome.Quick and easy windshield replacement
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February 2024 by Alan Pierce
Took care of the small chip/crack in the windshield quickly and was very happy with the result. Friendly and accommodating customer service!
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February 2024 by Michael Anderson
Very nice people. prices aren't too bad
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December 2023 by Andrew Fillenwarth
Helpful staff and fast service, I couldn't ask for more.
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December 2023 by Veronique Zdanovich
I had my glass changed here at the end of September and they scrached my car during the service. They got my complain immediately after I got my car after the glass replacement and the technician put a note with the pictures in their system and I got a message the manager wanted to look at the damage personally. It took me more than 2 weeks to get to the manager, they never seem to pick up the phone, so I just showed up. The manager took the pictures and said he would contact me in 2 business days when he gets more information from his repair team. It’s been 3 weeks already, and their phone is never picked up.
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November 2023 by Gypsy Fire
Very good everything
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November 2023 by Kevin Klar
Great place, great service,
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November 2023 by Paul Mclanahan
Excellent knowledgeable people
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November 2023 by Jonathan Sheckler
Confirmed my appointment ahead of time.Sat in their waiting room for an hour before they told me they didn’t actually have the glass.Wasted my time.
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November 2023 by Yoski
Don't bother calling this place, it's a robo call hell, they want all your information before they can even tell you if they have time to do your window.
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October 2023 by Star Glaxner
Super efficient folks at this Safelite location. The warehouse initially sent the wrong window for our older vehicle and we had to reschedule for the window replacement. The smart crew reordered and ordered three to ensure we would have our window replaced as soon as possible. Sarah and the entire team of experts are always very kind and strive to get the work done with the highest level of integrity and efficiency. They have a clean and comfortable waiting area and restroom as well so the customers feel good about their visit. I highly recommend this business. Thanks Safelite Team!
