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June 2023 by Esmeralda
Kuddos to Susan for her amazing customer services. My 11 year old suggested I promptly submit a review on his behalf. Susan was attentive to his needs and extremely helpful on finding the correct style and sizes my son needed.
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April 2023 by Maggie Fields
Horrible customer service! We placed a pick up order and my husband (same last name) went to go get it and they would not give it to him unless he was an authorized pick up person on the order. He had a copy of my emailed receipt that I forwarded him. They told him that I had to call customer service to add him on as an authorized user. So he waited at the mall until I called. Customer service said there was no way that they could add him now so I had to go in. I explained that we live 2 hours from the store and I could not. They said there was nothing they could do. I called the store and said it was my order so why I can’t I just give them the ok to get it since I’m 2 hours away, they said it was against store policy. This was for a $20 order, nothing huge. Then I called customer service to cancel the order and they said I could not cancel the order and I would just have to wait until they realize I won’t be picking up the order and the refund me the money. Again, they said there was nothing they could do. Needless to say I will call my cc company to dispute the charges and never shop at any of these stores again, especially not the one at Colorado Mills with the horribly rude employee! Telling all my relatives not to buy my kids’ clothes there, too!!
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December 2022 by Justine G.
This place has horrible customer service, yesterday I went to pick up an order and not only did this older lady with short hair had a bad attitude she was impatient and helped the people in behind me instead of letting me show her my license. Mind you the other people had tons of clothes that she had to scan. I had my license up by time she even started the other oder. I feel like this lady was unprofessional because she had asked for help and told the guy to help the other people behind the customer she let jump in front of me . I asked so you're just gonna skip me ? She said no ill help you after this customer but I insisted the other person help instead but he just passed me back to her. They both had bad customer service and didn't even give me my other package now I have to go back .
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December 2021 by Jimmie Atencio
Dominique has the best customer service I’ve experienced in awhile
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May 2021 by Jason Z.
If you are in the unfortunate position of being in Denver for travel on a rainy day, this may seem like a good place to burn some time. It is not. The mall is pretty dead and somewhat ghetto. A little bit disappointed with the quality of stores here, was expecting better. Guess the best place to shop and waste some time is likely the outlets?
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December 2020 by Becky G.
Great mall with lots of good stores. We did have a hard time finding shoes for my youngest son though. Checked at Nike, Journeys Kids, Finish Line and finally found his size and something he liked at the Vans outlet. We did get an awesome skateboard for our youngest son and a really cool deck for my oldest son up at Zumiez. Glad that we could try on a shirt for my daughter in the fitting room too.
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October 2020 by karla devora
Unorganized store they won’t even let you use the membership so you can earn points too bad belmar location closed down
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October 2020 by John B.
Colorado Mills turned ghetto. Very unimpressed! Too many people! No upscale stores but very few . No Saks Fifth Avenue and Neiman Marcus. Too many cheap stores. No restaurants. Sorry.
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October 2020 by Bob H.
I was refused service because I would not wear a mask. I informed the employee and the manager that I had a medical condition and can not wear a mask. Apparently people with medical conditions are not welcome in that Levi Strauss store. I was told to leave and they would bring product out to the street. I had 2 pairs of pants and a shirt. I wanted to continue shopping and buy more items. THAT WAS NOT PERMITTED. I HAD TO LEAVE THE STORE. I LEFT THE STORE AND WENT TO ANOTHER STORE IN THE SAME MALL ON THE SAME DAY AND BOUGHT THE SAME ITEMS. This store did not have the N*** mask rules and accepted my medical condition. These employees at the Levi Strauss store need extensive customer service training. This rude behavior is no way to treat a good paying customer.
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October 2020 by Ethan M.
Sweet mall! It is very clean and the floor plan is unique. The layout feels more like an airport almost. There are a lot of great malls in the Denver area, but this one might honestly be my favorite. There are so many cool specialty stores that you don't see in most malls. They even have FYE! I didn't know those still existed! There is a great assortment of entertainment as well from mini golf to a shooting range! The food court leaves a bit more to be desired, but there are great food spots scattered throughout the concourse and on the periphery of the mall as well. If you want a shopping mall experience that's a little bit different, GO HERE!
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September 2020 by Dj A.
This mall is owned by a big rich investment company, but yet, they can't afford seats for customers to rest, water stands, usb connectors to charge your electronics, recycling, composting, or scooters for adults to use to get around (The Mall is a Mile Around). On one visit, I confronted security, for confronting an old lady for resting on an unused business stand. Yes, there are some cool outlet stores, but no, the food court doesn't provide anything appealing or seating. Forget trying to walk around outside, sidewalks lead you right into speeding cars or grass marshlands. It's like they didn't even consider anyone would walk or ride a bicycle from the bus stop across Colfax.
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August 2020 by Ashley B.
This place continues to go downhillLost two favorite anchors (last call and saks outlet). Good forever 21 and good h&m Cheap shoe stores are abundantStripper glitter and aggressive kiosk men trying to curl, thread, slather around every corner. Great place to buy tacky outfit additions for a theme party.
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July 2020 by Leah Q
So many amazing sales, and the rep that helped me out was a young woman named Alexis! She was so sweet, and very patient with me. I was so impressed by her customer service, she is young but understands the importance of her job. Thanks Alexis!
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July 2020 by Mariah Russell
I would give 0 stars if I could i ordered something back in March received the wrong package. Called weekly emailed twice and then went to the store where they could not help me either all I want is what I ordered! They could return what was sent to me but it was not the same price as what I ordered.
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March 2020 by Rob B.
Leaving a 5 star review for the Polo store. The deals and customer service are amazing and it is the greatest store if you love Polo. They have seriously great clearance prices and if you google Polo coupon you can get another 15% off. The mall itself if kinda dead (and lost its appeal) but this store is totally worth the drive.