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December 2023 by Andrew Ruibal
Unprofessional don't waste your time or money here.
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October 2023 by Tyler A.
I had no idea that a propane tank to automatically shuts itself off at 4:30. The front desk guy working at 4:30 on sunday 10-22-2023 said the tank automatically shuts off. He looked very stoned and not willing to help. I'm hoping management will looks into this as it would be very dangerous for someone under the influence operating heavy machinery.
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August 2023 by Gus H.
Worst experience ever. Do not use uhaul and especially this location. They ruined my move on an already stressful day. Imagine showing up and they don't have your rental and then sending you across town to wait two hours in line on a Saturday and meanwhile everyone that's doing you a favor is waiting outside your place. Well it was worse than that.
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July 2023 by John D A
This place is a complete scam. They are a chop shop by the look of things and cause noise nuisance at all hours of the day and night, as well as light trespass into neighboring properties. They have been reported multiple times to Lakewood PD.
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May 2023 by Heather H.
I called the Uhaul customer service line because I do not have time to call each location to see which location has the pieces to install a hitch and also be able to do the correct wiring harness. The customer service lady gave me the Uhaul on the opposite side of town that had the correct pieces and could install the same day. Well I get over there to find out that they do have the correct pieces but the installation guy is out sick and the owner Dala does not know when he will return to reschedule. So I bought the pieces. At least I had the pieces and she nicely loaded them up for to me to take home. Ultimately, I feel like I should of been angry because services were not rendered. However the way the owner treated me and explained the situation truthfully being Memorial Day weekend to wreck my plans because her guy wanted an extra day off is really unacceptable. But Dala was exceptional giving me other options that another location can put it on for me. I'm going to go ahead and give Dala and this location 5 stars because at no time did she ever give me attitude or a problem. She had apologized and it is was it is. Thank goodness I did find another location to put it on but at least this location provided half of the project. I would still go back there to rent a truck or buy any type of moving necessities.
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April 2023 by Jason L.
Good value, but the employees here are terrible. They hate their lives, their job, and you too. I go so far out of my way now to fill the propane on my RV to avoid the toxic employees here. I would also rather rent a truck from Home Depot. This location has the worst employees around. Joke
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April 2023 by Renee H.
Very very good customer service. Helpful and informative. Have used this location before and am just as satisfied.
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February 2023 by Matt Quinnell
Rented a truck on Friday, returned it Monday night. Received a call the next Saturday morning claiming that I stole the lock off of the lock box and the key inside. Threatening to file a police report if I didn't return it by 12. They didn't ask if I checked the lock before leaving (I did), just immediately assumed guilt. Why wait four days to check keys? I'm waiting for the police to contact me now, will update if a report is actually filed and wasn't just a threat to get money from me.
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February 2023 by Mike Allison
The Guy standing around doing nothing basically told me and my driver to just leave the key and get lost when dropping off the truck without wanting to look at my paperwork , the next day they charged my account 150 dollars, I will be personally coming in to have his job training reevaluated! It's been over a week and still no refund. TERRIBLE COMPANY TO DO BUISNESS WITH !
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August 2022 by Dorothy T.
Thank you so much to Shane who helped us out with a trailer plug today . Ours needed replacing since we had no lights on our toy hauler . He was able to replace and install a new plug for us and make sure we were all safe to drive and haul . He was super pleasant and very efficient. Thank you for saving us a lot of trouble and keeping us safe .
