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October 2023 by Michael Joseph
ITS NOT MY JOB TO CONDUCT MAINTENANCE OR MAKE UHAUL AWARE OF THEM. WHEN I RENT A TRUCK, IT SHOULD BE CUSTOMER READY! !!I’ve rental from Uhaul many times throughout my life and now I’m told that I’m banned from using them until I pay for the extra day as I failed to notify them that I would have it an extra day. I rented a ten foot truck which clearly needed maintenance. The visor was hanging in front of the windshield … a very very very visible issues but not only that, It also had a front headlight out.When I informed the location, all she could say was that it was my responsibility to inform roadside assistance if I had an issue. I continue to explain to her that it is not my responsibility to report the Bare Necessities maintenance required on the vehicle. I was inconvenienced by not being able to drive at night, and did not need to be any more by dealing with road side assistance. She could care less, this was evident! I would like management to give me a call or remove the charge please. This is not fair and very unprofessional on the representative/general manager. Yes, the representative spoke on behalf of the general managers. INSPECT YOUR VEHICLES, it’s not the responsibility of the customer. Anticipate their needs by providing working headlights. And if you can’t then bite the bullet when they don’t meet your expectations.
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October 2023 by Melanie LaForce
Our truck rental advertised as $19.95 a day ended up costing us $51.00 for 6 hours. And we had to pay for our own gas making the total out-of-pocket $61. We drove 17 miles total+. These costs were disclosed but advertising is deceptive. My friend had difficulty understanding. It's a lot to take in.
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September 2023 by Bradford Swan
Got a hitch installed on my Forester here. The manager and hitch pro in this shop were fantastic. Special shout out to the hitch pro (who's name I didn't catch, but he's a tall younger guy with glasses) he went above and beyond in helping me make sure everything was good with installation. You can tell he really knows his stuff and takes a lot of pride in his work.
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September 2023 by Steve Gaddy
Truck rental went perfectly. Staff were great to deal with. Loading truck with requested add-ons when I arrived. Check out was easy. Check in was quick and efficient.
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September 2023 by Aj Gutierrez
The website and app don't work. I had to sit for over an hour trying to get it to work so i could return my rental. They crashed in the middle of the operation at least 6 times. Now the website doesn't recognize that I ever ordered a truck at all.
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September 2023 by Dustin Peyton
Website and phone service for the location says they are open until 7-7 yet their on-site says 8-5. Tried calling and got no response until I arrived to find out they canceled my reservation and were closed. Horrible customer service.
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August 2023 by Brad S.
Got a hitch installed on my Forester here. The manager and hitch pro in this shop were fantastic. Special shout out to the hitch pro (who's name I didn't catch, but he's a tall younger guy with glasses) he went above and beyond in helping me make sure everything was good with installation. You can tell he really knows his stuff and takes a lot of pride in his work.
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July 2023 by Deven V.
Rude, unprofessional, overcharged me. Use literally any other U-Haul location and you'll save yourself a lot of trouble, the one in highlands ranch is good.
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July 2023 by Dru Dzwonczyk
Could not connect to wi-fi to log-in & get code for pick up. Same thing at drop off. App Would not load or anything, made it more difficult. Truck had more gas in it then when I picked up not even a thanks.
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May 2023 by RancorSweetly
Great people! Itzel, Antonio, and Jeremiah were all amazing! Thank you so much. Highly recommend!
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March 2023 by Spectakular 303
Being my first time this U-Haul is the best experience I've ever had this year when it came to moving out I was stuck on a Sunday with a bunch of trash I had to take to the landfill to pay $500 for thankfully I wasn't charged for two extra days and on top of that it wasn't too bad either the price to rent the U-Haul. If it wasn't for U-Haul I would have never been able to do many things and the three days I rented the truck you guys are the best and the customer service was spectacular thank you guys very much
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February 2023 by Nathan Bowyer
Kelly Was super helpful answered all of our questions and went above and beyond to make sure i was taken care of would give 6 stars if i could
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November 2022 by Gordo sanchez
Avoid this place!!I only drive 8 miles, the gas gauge was at 3/4 till full.I filled it to 7/8th to full amd still charged me
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October 2022 by Dylan
The place is always out of propane more than 90% of the time when I stop. This U-Haul store has went very far downhill since the general manager Devon left. I never had a problem getting propane when Devon was there I believe now it’s more of a laziness problem.
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October 2022 by Brian Smith
All around annoying. Still haven't received $160 deposit back either.
