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November 2023 by Alan Schwartz
They are open until 7. I show up around 5 with my empty bbq propane bottle and there are two employees who say, “yah… we are closing our propane.” I asked Why? They have no explanation. Wth? In my opinion, it seems like they didn’t feel like working. I had already imposed my bottle and and propane area was fully open. I will be taking my business elsewhere from now on.
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October 2023 by Tyler A.
I had no idea that a propane tank to automatically shuts itself off at 4:30. The front desk guy working at 4:30 on sunday 10-22-2023 said the tank automatically shuts off. He looked very stoned and not willing to help. I'm hoping management will looks into this as it would be very dangerous for someone under the influence operating heavy machinery.
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September 2023 by Emily Cogen
I dropped off my truck here after a cross-country move. After the attendant took the key from me, he got into my truck and, in attempt to park it in the lot, backed it into another UHAUL that was parked. Completely hit at least 6 inches of this trailer. He noticed and tried again more successfully after, but, gosh, uh, I don't know if I would rent from this location.
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September 2023 by Cindy Smith
I made an appointment through their central scheduling, a few weeks in advance, to get a trailer hitch installed. I dropped my car off right when they opened, which was also my appointment time, and got a ride to work. They called me 5 hours later and said they didn't have the parts in. When I tried asking what the plan was from here, IE: do I leave it there and it comes tomorrow, do I reschedule, etc... the girl said "I don't know what to tell you, the part's not here". I asked if she was able to track it, and she told me feed ex doesn't offer tracking, which I know to be false. I said okay, and called the central scheduling to see if they could help me figure out the next steps or get me rescheduled, and they said that the tracking showed the part was there, and even if it wasn't, a nearby store had it and she could go get it and install it. They called, and the girl would not cooperate with them either, so they rescheduled me for the next day elsewhere. When I got to the store to pick up my car, it wouldn't start and had faults saying the braking system was messed up. The girl said that was my fault because I hadn't told her my car was a hybrid. It's not. Which I told her. She then said, yes it is, and you didn't tell me that, and I even checked your door frame and it doesn't say it either. So, long story short, the employees aren't qualified in any way to be touching vehicles, and have no sense of customer service or even honesty.
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August 2023 by Gus H.
Worst experience ever. Do not use uhaul and especially this location. They ruined my move on an already stressful day. Imagine showing up and they don't have your rental and then sending you across town to wait two hours in line on a Saturday and meanwhile everyone that's doing you a favor is waiting outside your place. Well it was worse than that.
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August 2023 by Dottie MakesIt
The staff there is extremely unhelpful. The young kid behind the counter is more interested in what's on his phone then helping the customers. I had to ask him TWICE to wait on me. I will never be back.
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July 2023 by Christopher
I entered all my credit card info, twice, and then all drivers license info. I wanted to ensure a quick pickup right at opening. When I went to the location and selected “ready for pickup”, I was told I had to wait for an agent. This was not what was indicated and it delayed me getting to work. None of my information was saved or transferred to the location, which is extremely concerning. Why enter deeply private and personal information on a reservation only to have that information go missing when picking up a truck?!? Serious IT and security concerns with Uhaul.The truck was dirty, shocks were nearly non-resistant and the truck rode extremely poor. I became concerned about my appliances since the truck rode so rough. Can you at least clean the windshield before the next customer? How about disinfecting the interior? This is common, that nobody cleans these trucks in between use and it’s gross.
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July 2023 by Brad Jones
Went by to fill up our propane, there were no other customers and was told by the employee who wasn't doing anything that they'd had a busy day and decided not to fill any more propane tanks. They refused to fill our tanks. We took our business to a competitor who was more then happy to provide us with propane. We will not be returning here for propane aging.
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July 2023 by Jacob H
The place is a little older but was well stocked on packing supplies and clean from what I could tell. This is the only reason it received 2 stars. The service representative there the day I was either needs more training or more motivation. I went in for a specific item. I was told the person that works with those items won’t be back until Wednesday(this is a Friday). I said I’m not looking for someone to install it just to buy one. He said, oh you’re going to install it. He mentioned that was much easier. I then had to ask, well can you look it up? He said that I could look it up online and pick it up. I said well I’m here now, is there any way you could look it up? He just gave a glazed look with no response.I realize you can look on the Internet net and come pick it up at the location. However, if you’re at the location the representative should be trained well enough, at least to look it up on their system.
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July 2023 by Ed H
We scheduled a 24 hr truck rental and picked it up at 8am as arranged. But they insisted we return it in 23 hrs at 7am. That got my wife and I up at 630am. They were "too busy" to check in when I arrived at 7am sharp but said they would check it in "as soon as we finish another truck" and email the receipt. Now it's 1230pm, 5 and a half hours later, and they STILL haven't checked it in, and they still haven't sent a receipt. Why did I have to have it back at 7am then? Go to another place where they know how to run their business better..
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June 2023 by Niko “KK” D.
I've used this uhaul location several times. Every time vehicle is un great condition, my reservation is respected, and everyones very thorough.
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June 2023 by Genii L
The staff at this location is badly. The black female staff ,,, woman has really bad attitude. I ‘m eating a hamburger next door saw that. She’s named tania. Bodison-smith
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June 2023 by Zach Sturm
Horrible customer service, no one at front desk. Watched worker fill multiple propane tanks. So great place for propane refills, bad place for anything uhaul related.
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May 2023 by Heather H.
I called the Uhaul customer service line because I do not have time to call each location to see which location has the pieces to install a hitch and also be able to do the correct wiring harness. The customer service lady gave me the Uhaul on the opposite side of town that had the correct pieces and could install the same day. Well I get over there to find out that they do have the correct pieces but the installation guy is out sick and the owner Dala does not know when he will return to reschedule. So I bought the pieces. At least I had the pieces and she nicely loaded them up for to me to take home. Ultimately, I feel like I should of been angry because services were not rendered. However the way the owner treated me and explained the situation truthfully being Memorial Day weekend to wreck my plans because her guy wanted an extra day off is really unacceptable. But Dala was exceptional giving me other options that another location can put it on for me. I'm going to go ahead and give Dala and this location 5 stars because at no time did she ever give me attitude or a problem. She had apologized and it is was it is. Thank goodness I did find another location to put it on but at least this location provided half of the project. I would still go back there to rent a truck or buy any type of moving necessities.
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April 2023 by elizabeth page
Jay was AMAZING! He was so kind, patient, and diligent helping every guest. I really appreciated how seamless he made this process. If I could give more stars to him he would definitely have earned them. 10/10
