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August 2023 by IG Habit_at
This guy is a thief. He claims he doesn’t have dollies yet wouldn’t refund the charges since I booked them he also told me to go down to another uhaul store so they could give them to me. The other store said absolutely not that’s not how it works so no dollies but I still got charged. We also filled up the tank back to where it was when we rented it and he charged me refuel! Do not rent here.
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April 2023 by Daniel Hodge
I rented a trailer for a cross country move and picked up from this location. Unsure why all the bad reviews?? It was very straightforward, I made the reservation online, the local store called a couple days before to confirm and I went and picked up the trailer and they helped me get it connected to the vehicle. Easy and simple with good service.
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July 2022 by AJ Rhoads
Make sure to thoroughly discuss reservations and the price before giving any information at all. I had a reservation for over a week for a truck for $92.I was overcharged $560 due to an error. This took over two days to get back.Although we did work all of this out and I did get the truck for my reserved price, this caused a massive problem. I was two states away from my home without any local assistance.If you're going to reserve a truck for pick up, make sure you discuss the reservation before allowing them to charge the card on file.
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July 2022 by Johnny R.
This location has the worst Cutomer service I've ever experienced. The general manager, Donovan Kelley, was confrontational and combative when dealing with our removal of a receiver hitch that was installed on our vehicle. It was the wrong part for our vehicle and actually caused damage and made a loud noise when driving the SUV. The company had authorized the removal free of charge and had even contacted the manager Donovan to insure there would be no charge. When we arrived he denied the call from a sales associate ever took place and when we picked up the car the refund was not complete and reflected a $100 charge for the removal. Stay away from this location. The staff is rude and the manager is worse. Enter at your own peril.
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May 2022 by Jackie Pelfrey
I rented a Uhaul from this FoodStop on 5/9/2022 and they completely ripped me off. Based off my GPS I only drove 30 miles total when moving stuff out of my storage unit but they charged me for 108 miles. I went in same day to request a refund and they said they couldn't do anything about it. I then tried calling the uhaul central office and they basically said the FoodStop has to admit to documenting the mileage wrong from the previous renter. Long story short, I would not trust the guys renting uhauls here as I had to pay way more than I was expecting to. So much for Uhauls being cheap.
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May 2022 by Alexander Pitzele
Unhelpful. Rude. Uhaul is a trash company with a predatory business model that will pull the rug out from under you with no notice. Don't bother with this trash company.
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April 2022 by Ewelina Rimbey
I made an appointment and I was told it will be 1 hr wait. When I came in for my appointment I was told it will be 4-5 hrs wait because they had a walk in. So they take walk in before an appointment. Now I have to wait for 5 hours because based what I was told I didn’t arrange anything else. This is very unprofessional and rude. Poor customer service. Poor managerial skills.
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April 2022 by Rachel Keating
Edie is the best! We ran into problems moving and Edie was extremely accommodating. Moving day is stressful enough. We are so grateful for Edie! She is the best. Use this U-Haul location!
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September 2021 by BoB Tubocass
This is not an official U-Haul location. Absolutely horrible service.
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September 2021 by Mandy Brockmann
Just had a great experience with BLAKE! He was fast, knowledgeable and friendly. Ask for Blake if you go, he made getting out of town that much easier. Thank you!
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September 2021 by Mason Schmidt
Getting out on the road is easy with Blake on your team! He knew his stuff and was quick and friendly as can be. Thanks Blake
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August 2021 by Corey Niemeyer
Horrible, wish I would have seen the other reviews, waited 40min calling people. Never showed up. Do not book here!!! Waste of time!!
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February 2020 by Maya Shannon
DO NOT use this uhaul location. Contract was not completed correctly. He reduced my time window so that he could charge me for two days, and claimed I returned it two hours after I actually did. Was unable to call because phone number went to a fax line. DO NOT USE! Had to clean all of the snow off of truck as well. Find another location to rent from.
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August 2019 by Briahna Easton
Do NOT choose this as a location to pick up your U-Haul. “Bob S.†provided the worst customer service I have ever experienced. We went to pick up the U-Haul we had a reservation for...a reservation that was set 2 weeks in advance, and he had given it to someone else saying our reservation meant nothing. When we asked if he could help us find another location he said “not my problem†and “nothing I can doâ€. Horrible experience. 4 hours later we were finally able to find another U-Haul location on our own. Also, when we arrived there was an employee in the back either shooting up heroine or meth. This location should no longer be contracted with U-Haul.
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August 2019 by Jeremy R.
If you have time to waste, this is the place to go. They never have enough staff to help with rentals and customer service, therefore leaving you to wait for someone to check you out. I waited 15 minutes before a gave up and left. There was literally no one inside, leaving me to wait and wonder where staff was. Parkkng situation is also not the best, dont get stuck behind a rental they are checking, more wasted time. This isn't a one-off, this is the third time I visit this location and finally decided to post up. I will not visit this location again.
