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June 2023 by Danee Castle
I got scammed for my first time and USbank is not willing to help me and are trying to ruin my life.
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June 2023 by Danee Castillo
I got scammed for my first time and USbank is not willing to help me and are trying to ruin my life.
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March 2023 by Olivia Pace
Morgan was so amazing! She went above and beyond to help us get set up and answer all of our questions. The best experience we’ve had in a bank yet!
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December 2022 by Gizmo Productions
This place has the worst customer service. I needed to open a business account and when i got to this branch There was nobody there but 4 employees and the manager. So i said great this will be quick. But the manager told me i need to make an appointment to open up a bank account because it takes long....i said but there nobody doing nothing, are u guys busy woth someone because i dont see nobody....he said no but you still need to make an appointment. I said forget it...i called another branch and they were busy and they told me cmon on in we will help you. I was like wow and this branch wasnt even busy and they let me walk....i would not recommend this branch because they will just disappoint you and make you goto another bank.
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September 2022 by Ashley G
Unfortunately the bank manager Alex G is very rude.
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July 2022 by Chingona Gordita
Way better service than the other us bank branches nearby.
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June 2022 by Linda Manasco
Some of the branches are good and some are not as good the one at Southwest Mall is good
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May 2022 by Dean Seifert
Went here for a notary. As a wealth mgmt client that goes to this branch every other day, one would think they would start to recognize their customers. Guess not as they were ‘understaffed’ and didn’t have time to notarize. Went across the street to keybank where the mgr did it in 2 minutes. Guess it’s time to start looking for a new bank.
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March 2022 by Cristy Anderson
This has to be the worst Bank ever, slow no workers and the ATM never works....
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February 2022 by Jon Crowther
Safe & Clean
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November 2020 by THE GREAT FLAMDANGO
$1,000 limited day on my own money to purchase what I want? And two weeks to approve a limit increase? Pretty nonsensical
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October 2020 by Karissa Arellano
I’m so completely disgusted by the customer service at this location . Shannon specifically was the most inexperienced unprofessional banker I’ve ever dealt with . I can’t even believe that US Bank continues to employ someone that clearly doesn’t know how to deescalate a situation . She just tell you that she doesn’t deserve to be treated as his way and runs and hides in the employee closet !!! My husband deposited a $5,800 . Check on Wednesday October 21st . Only about $275 were released that day and the other funds were to be fully available October 23rd . We have a letter with a notorized with all this info . It was signed off by an employee of Perla Amaya . Friday morning the money was deposited . We started Paying bills no issue . We wake up Saturday morning the 24th with a negative $5,000 balance . So we head up to the bank and no one can explain to us what has happened . The worst part the bank can’t even find the check anywhere in the bank ! Also we were informed that Perla no longer works for them the day before which seems like a very convenient excuse to cover their butts on a lost check . Shannon promised that all she had to do was call her office manager Kevin and that they could help us to manually push the deposit thru . After 30 minutes of waiting she says there is nothing we can do til Monday and that Kevin would be following up within a few hours . I’m livid at this point that no one can tell me what happened and they keep saying Saturday is not a business day ! If that’s the case why are they even open ?! Shannon should have never promised us the manual push thru and then freaks out on me the customer because I’m upset my account is over drafted over $5000 . Closes her computer and walks away ! I’ve never been treated so poorly when I want to know where my money is !!! Us bank really needs to take better care of their costumers and learn how to properly train their employees to take Criticism when they work in customer service . Money is personal to me and she completely disrespectful in her feelings toward us in a super stressful situation that was not due to our part !!!
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October 2020 by Adam Rhine
Actual Thieves. Their ATM shorted me $35 and when I went to the window for assistance all they did was give me a 1-800 number to call. They made me jump through a ton of hoops to open a dispute. Even though I have a US Bank ReliaCard they told me that I basically am not a US Bank customer (odd because I have thousands of dollars in your bank, so somehow im not a customer) and then made me use an outside financial institution to open an ATM dispute. DO NOT GIVE THESE PEOPLE YOUR BUSINESS.
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October 2020 by Karissa A.
I'm so completely disgusted by the customer service at this location . Shannon specifically was the most inexperienced unprofessional banker I've ever dealt with . I can't even believe that US Bank continues to employ someone that clearly doesn't know how to deescalate a situation . She just tell you that she doesn't deserve to be treated as his way and runs and hides in the employee closet !!! My husband deposited a $5,800 . Check on Wednesday October 21st . Only about $275 were released that day and the other funds were to be fully available October 23rd . We have a letter with a notorized with all this info . It was signed off by an employee of Perla Amaya . Friday morning the money was deposited . We started Paying bills no issue . We wake up Saturday morning the 24th with a negative $5,000 balance . So we head up to the bank and no one can explain to us what has happened . The worst part the bank can't even find the check anywhere in the bank ! Also we were informed that Perla no longer works for them the day before which seems like a very convenient excuse to cover their butts on a lost check . Shannon promised that all she had to do was call her office manager Kevin and that they could help us to manually push the deposit thru . After 30 minutes of waiting she says there is nothing we can do til Monday and that Kevin would be following up within a few hours . I'm livid at this point that no one can tell me what happened and they keep saying Saturday is not a business day ! If that's the case why are they even open ?! Shannon should have never promised us the manual push thru and then freaks out on me the customer because I'm upset my account is over drafted over $5000 . Closes her computer and walks away ! I've never been treated so poorly when I want to know where my money is !!! Us bank really needs to take better care of their costumers and learn how to properly train their employees to take Criticism when they work in customer service . Money is personal to me and she completely disrespectful in her feelings toward us in a super stressful situation that was not due to our part !!!
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October 2020 by Jeannie R.
Went into 1927 S Wadsworth, Lakewood, Colorado branch yesterday (October 20, 2020). It was 45 minutes before the bank was to close. Both my daughter and I went in. I was imperative that she be added my my account. However, Carla met with us. She informed me that I needed an appointment. The bank was semi busy and I believe this could have been taken care of before the bank closed. But, she would not help us.Please let me state she was not relating this information to us in a professional manner voice, but yelling. I truly believe she needs to be involved in a position where she is not interacting with the public since she is definitely not a people person.bottom line ... looking for another bank who thinks of their customers first.
