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March 2024 by Leanna
Louis and Laura were awesome! I brought in a bracelet I got for Christmas. The first time I wore it I got lotion on it and it made the top look cloudy. I bought an at home jewelry cleaner, but I still could not get it clean. Louis and Laura happily cleaned it for me even though it was not from Zales. They were kind and helpful and I left with a shiny bracelet and a smile on my face!
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February 2024 by Daniel Hughes
Ali was awesome.
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February 2024 by Dikshya U
I stopped with my friend today to look around some engagement rings. Super friendly ladies there And very knowledgeable about what they're selling.Ronda specially was kind and helpful. Answered all my questions. Will definitely be going back again❤️
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December 2023 by Victoria Sanchez
Made my husband and myself feel very comfortable and took care of us very quickly despite the mall and store being packed the day before Christmas eve. Thank you and I love my ring!
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December 2023 by Big Lobo Partida
I came in in my work clothes, all dirty. And they treated me with the upmost respect unlike the other guys. she help me search for the perfect gift, and I ended up buying a diamond necklace, and spent a little over $1000.Overall, it is amazing experience. And you can’t be the lifetime warranty on their jewelry.This is the third time I’ve been to the Colorado Mills location. I never plan on going anywhere else.
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December 2023 by Steve McCoy
Chanel was absolutely wonderful. She couldn't have been more pleasant and her professionalism and knowledge is what sealed the deal. Kudos!
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October 2023 by Adelle Martinez-Tafoya
Rhonda is the best! Always offers the best quality and is always patient. Very knowledgeable!
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October 2023 by Diane Goosen
Great customer service from a young lady at your Colorado Mills location. I should have written her name down , but I think it was Shantel? Anyway, she was wonderful to work with. I had a ring sized and bought a gift for my husband. I’m a longtime loyal customer and I’ve had better experiences at this “outlet” location than I’ve had at some of your other stores in premier malls. Thanks again!
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October 2023 by Chantel Montoya
Channel was great, she was great. Brought my ring in for its 6 month checkup and she found a loose gemstone. Warranty doesn’t cover gemstones so I would have been upset if I would have lost it. Thank you so much!
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October 2023 by Ava Garshasbi
My husband and I stopped in to look at watches and Edgar was a great help! Not pushy at all and answered all of our questions. Very kind, patient, respectful, and knowledgeable individual! He made it a great shopping experience!
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August 2023 by Qu33B
Rhonda helped us with our purchase, every request we had and made sure our sale went through smoothly. Thank you Rhonda for all your help
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August 2023 by Sher Bear
Took my ring in to have one diamond replaced. The estimate came back three times the amount that my husband paid for the ring. No one called or emailed me to inform me of the estimated price. I just so happened to call for a status update and was told that my estimate just came in five minutes prior to me calling. As I expressed my upset feelings regarding the estimate, I was told that the store would call to see as to why it was so expensive and I would get a call back next morning. Of coarse no one called so I called for a status update to see what the repair department stated. I was then again told that they had not had a chance to call in the morning but that she would call me back by end of today. I literally got an email stating Zales declined my repair request less than five minutes after the Zales associate hung up our call. I find this very interesting and feel that because I questioned the price they literally pushed me under the rug and immediately closed me out! This will be the LAST piece of jewelry I ever purchase from ZALES!!! Take your business elsewhere!!
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August 2023 by Omayra Creazzo
Chenell and Jeanine were so helpful and patient in researching our previous purchase. Chenell was friendly, upbeat, smiley, and informative. Awesome customer service is always appreciated! Thank you so much!
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July 2023 by Courtney R
Rhonda was super unhelpful. I was a little early so I waited outside the gate until they opened, no problem. She opened up the store late and greeted the other person waiting who I’m guessing was a friend since she treated her by name. This lady showed up after me but Rhonda decided to let her in and wait on her first and completely disregarded me. The other young female working there finally turned around to assist me but must have been new. So after I tell her multiple times I have two rings, bought on the same day (as she could see on the receipt), that I need to have inspected due to their 6 month policy and soldered together she asked Rhonda for assistance. Rhonda in true fashion, can not be bothered to assist and gives minimal guidance to her and proceeds to asks me the same question. Can they not read their own receipts?! The entire experience was completely unhelpful and unprofessional. I wish there was a sales closer than this disaster of a store.
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July 2023 by Victoria Castillo
Had an awesome experience at Zales. The sales associate Rhonda went above our expectations and was so patient and knowledgeable and kind with all questions on specific jewelry. She made our purchase experience awesome!Thank you Rhonda for the help in purchasing my beautiful ruby ring!Love, Mario and Victoria