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September 2023 by Imran Aliyev
I had an extremely disappointing experience with this semi truck repair shop. They performed additional work on my truck without obtaining my authorization. Initially, they assured me that my truck had no active fault codes. However, during the test drive, a new fault code suddenly appeared, and they promptly informed me that they would charge extra to investigate it.I made multiple attempts to work with them and establish a fair business relationship, but they adamantly refused to cooperate. It's important to clarify that I never expected free repairs; I merely wanted transparency and fairness in our dealings.The real problem arose when it came time to settle the invoice. I can say with confidence that this shop will give you an incredibly hard time when it comes to billing. Don't be surprised if you're charged extra for services you never requested or agreed upon.My advice to fellow truck owners is to explore other repair options. Even if it means towing your truck a bit farther, it's worth avoiding this shop to spare yourself the immense stress and inconvenience they bring. Dealing with them was an absolute nightmare.Services: Transmission
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September 2023 by Aleux McFarling
I would recommend this company hands down over any dealership. I was traveling through from Casper, WY to Orange, TX when I got a code regarding my DEF system. I limped my truck pulling my 41ft 5th wheel from almost 2hrs away just to get to a Ford dealership. Went in to Ford the next morning after securing an rv spot and Ford didn't have time for me. They gave recommendations however I didn't use any of theirs and googled diesel mechanic near me. My gut told me to call Arkansas Valley so I did and they transfered me to the owner Trevor (whom was very nice and sounded truly genuine) and gave him a brief description of my issue. He stated to bring it in which I went straight there. He set me up with his technician Kevin. Everyone was just so genuine and nice. Kevin got right to work on my truck and within 1.5hrs of my truck getting diagnosed and forced into regen I was back on the road! So very thankful for great mechanic shops!! Thank you guys so very much for your time..Services: Exhaust
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August 2023 by Bobby Bastian
I was quoted $140 by Intoxalock after they spoke to Ark Valley Diesel for pricing. I took my car in to get the device installed, and the bill ended up being $270 bill. I called Intoxalock and asked them why it was so expensive and was told it should have never been that expensive for they type of car I have. The install was good and the mechanics were very nice and helpful.
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August 2023 by Ben Moore
They got my service truck repaired in a timely manner. Good honest peopleService: Steering & suspension repair
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May 2023 by Katheryn Mitchell
Never received a refund after providing order number from Ebay for product I never received.
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March 2023 by R Stov
I had a water pump replaced while broke down far from home, they got the part quickly and were very hospitable.
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January 2023 by Garrett Uecker
While we ultimately didn't need the part due to backorders, Trevor and Fierro were both spectacular to deal with. Friendly, timely, and knowledgeable!
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October 2022 by Ivan Ward
Always my go to for discontinued International parts and backordered Freightliner parts. Great Parts Dept.
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September 2022 by Lawrence Wreckers
Ordered a part from them and never got it! They charged my credit card a month later and still didn't receive a part!! Try calling to talk to them about it and they give me the run around put me on hold Guy never calls you back! Worst the customer experience I've ever had with any parts house. Wouldn't be an issue if they could show me who signed for a $500 part!!Service: Transmission
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June 2022 by Eric Thunberg
These guys list truck parts for sale on eBay with free shipping then call 2 weeks after an order was supposed to ship asking for money to cover shipping.Deceptive business practice
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April 2022 by Walter Hernandez
Mr.Trevor had someone pick me up from O'reilly's auto part. I was struggling all day with diffrent shop's.. I literally couldn't move my truck and needed too get this part in order for me too get too Idaho. This man saved my day, and all the other didn't even nowhere trying too help me. Don't go too Rupps go with this guy first. Great customer service, and does take care his customer's. Thank you Mr. Trevor
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February 2022 by Vannest Trucking
Great communication service for sure we will be using them again Trevor was awesome in working hard to find us a part to our DD13Service: Electrical
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January 2022 by Luke Walker
waited a month for parts, never received any updates. Called to see what was going on and they said they will ship out tomorrow. 2 days later my order is canceled and refunded. Thanks for wasting a month of my time when I needed the items asap. if you can't deliver on what you have listed you shouldn't have the items listed. very disappointed.
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December 2021 by ROBERT S
This outfit is shady at best. we purchase thousands of dollars on line every month, they sell stuff they don't have give promise dates with no tracking numbers ,until multiple attempts to reach them .then claim "not sure how this got missed, but " will ship express ( standard usps) in a couple days" then have the ball to flat out lie in response to bad reviews on Ebay. I have emails logged .took 1month. ordered Nov 6th as of Dec 2 my truck is sitting because there more concerned with profit not quality of service. I probably would have left a more favorable review, but to respond with a lie set this in motion. Man up to your screw ups and stop blaming others for them. And eat the cost to rectify your mistakes you should of shipped this 2nd day. At you cost!! I should of gone by all the other online bad reviews, but try giving people the benefit of the doubt.
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November 2021 by Transparent Transportation LLC
Best truck service in Colorado .
