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November 2023 by Terri C.
Crystal was so great to work with! I thought customer service was a thing of the past, but not here. She took my (relatively small) order over the phone, didn't ask for a payment upfront, said she would call me in three days or so when it was done, which she did. It was so easy! I expected I would have to drive over there, place my order, sign a bunch of forms saying "I swear this is the correct measurement and promise not to sue you if it doesn't fit" and pay for it upfront. None of that happened, what a wonderful way to do business. It's called trusting your customers. When I went to pick it up it was unfortunately buried behind some much larger pieces of glass that couldn't be moved without lots of effort, so she offered to deliver it to me to avoid having me come back again. It promptly showed up the next day. Overall, she made this process from start to finish so easy.
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September 2023 by Ali S.
I have been doing business with this company for over the past 15 years recently we remodeled our parents house and needed shower doors. I cannot express the level of customer service attention to detail and reasonable pricing. They offered Truly a jem in the East Bay. Most importantly, family owned and operated, I would give them 10 stars if I could
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August 2023 by Rob V.
I needed to get the glass on my Sliding Patio Door replaced and called around to get quotes. Most of the other companies gave direct quotes over the phone and some even charged money up-front before coming. All American Glass was the only company to even offer to come-out to take a look. I scheduled a time and date for the free quote and Steve (the owner) came on time. Steve took some measurements and said the office staff would be in touch. Later that day Crystal sent me an email with a contract proposal along with the quote. Their quote was the most reasonable compared to the other companies. Once I signed the contract they said it would take about 1 week to get the parts. To my surprise, I get a call 4 days later and they said they had the parts and were available to install. That same day Juan and Santiago came over and it took them a little over an hour to complete the glass replacement. Juan and Santiago were very friendly and knowledgeable. They were quick and efficient and cleaned-up after themselves.Overall, we are extremely satisfied with the responsiveness, service, and work that All American Glass provided. We will definitely recommend All American Glass to friends and family that are in need of any glass / window needs.
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July 2023 by Janelle L.
I'm in Real Estate and needed a new frameless shower door put on a listing. They were fast reasonably priced and were able to get in get it done without me even being there. (It was a vacant investment property) They saved me time and money, so much faster and better quality than Lowes or Home Depot.
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April 2023 by Mark M.
They came out immediately to measure and 3 days later were installing the new pane. Price was so much cheaper than other quotes. Highly recommended
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March 2023 by Rochelle L.
Shopped 5 glass companies for frameless shower doors, 3 gave estimates by phone and 2 came to our house. All American Glass came out and had the most reasonable prices along with a quick delivery and install... customer service was great and the installers were very helpful and knowledgeable. I would recommend to my friends and family for sure!
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December 2022 by Nazy M.
I've been an occasional customer of AAG over the past 22 years. Always received great products and service but today AAG went over and beyond to accommodate an ask which was not even urgent. It started by ordering me a replacement part at no cost and then when I couldn't install it myself, they sent someone to install it for me at no cost. Thank you Crystal for your exceptional service.
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December 2022 by Deborah G.
I am a local realtor and highly recommend All American Glass. My clients have been extremely pleased with their integrity and quality products as well. Today I used them again for my own home. Crystal went above and beyond. Thank you Crystal!! You made my day.
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December 2022 by Cocoamilk L.
Just moved in to new place, installed a new sliding glass shower door over tub for guest bath, nice quality, reasonable price, installation was good.
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December 2022 by Michael M.
If I could give this company a zero I would. I will never use this company again. We spent approx. $ 4600 dollars on new glass for our bedroom windows. The owner Steve measured all the windows and did not indicate there was a problem with the windows such as the windows being out of square. Also, when the installer installed the glass he did not indicate that the windows were out of square. After the installer left, we discovered that there was felt hanging outside the window and we could not lock the sliding window. We called All American Glass and had to wait a month before the same installer came out to fix the problem. The installer looked at it for a minute and said he could do nothing because the house had settled and the frame was out of square and thats why the lock would not work. We told the installer that the lock was working perfectly before the new glass was installed as we just used the window the night before the new glass was installed. The installer became rude and argumentative and said it was a coincidence. The installer was going to leave and we asked him to take the window out and try and reset it. The installer hit the frame a few times with a hammer and got the lock to work. He said the lock would stop working even though he got the lock to work correctly for now. We told the installer that we felt the glass was mismeasured and forced into the frame causing the frame to be out of alignment and the felt to be exposed. We spoke directly to the owner and he laughed at us when we told him what had happened. The owner would not let me explain the problem as he kept interrupting me and talking non stop and accused me of being hostile as I was trying to speak. I absolutely cannot recommend that anybody due business with this company. This is another example of a company not taking responsibility for poor workmanship. MM Alamo
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October 2022 by P M.
I have used All American Glass twice to replace insulated double pain windows. Each time they provided a detailed speedy quote and completed the work on schedule. By far they provided the best price in the area. I will absolutely use again. Highly recommended.
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September 2022 by Annette D.
I want to commend Steve and Crystal, the owners, for their professionalism, excellent customer service, and stellar workmanship. Their crew has installed several frameless shower doors and large bathroom mirrors in our home over the years. Most recently, my son ordered glass tabletops to protect the surface of his new furniture, and they looks great! All American Glass produces a quality product, and their work is meticulous; you will not be disappointed!
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September 2022 by Edythe D.
They made it so easy to replace our kitchen window. Steve came out on time and knew exactly what we needed. His guys did an excellent job installing the new window. We used them before to replace our upstairs windows a few years ago. Highly recommend this business to all my friends!
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August 2022 by Ron M.
Great service, very friendly people. Very prompt with my order. Prices not at all out of line. Would not hesitate to use them again.
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June 2022 by Ken F.
All American Glass repaired my pet.-damaged oversized sliding screen door. They did an excellent job. After the dog tore the screen again, AAG installed a pet grill to protect the screen. Problem solved. From my experience I highly recommend this locally owned business. Ken
