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February 2024 by Theresa Salinas
He was quick to get our vehicle quick. Very friendly and helpful
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January 2024 by Victoria Harris
These folks took good care of a florida girl who had a mishap on ice! Efficient and fair service, friendly people!
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January 2024 by Happyhappy jeepjeep
Terrible mechanics, Terrible experience, Terrible customer service! Don't recommend for a front end alignment or any type of work, not sure why my toe in had to be almost an inch...my guess would be because Shaun, the owner thinks everyone but him is an idiot. By far the rudest shop I've ever encountered. Had to take vehicle to big o tires and they laughed at the "professional " front end alignment by this shop!! There's a reason the same vehicles are always returning and not getting fixed correctly. It really is more of a vehicle graveyard than an automotive shop.
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December 2023 by flaco gordo
With all the bad reviews I decided not to take my dually for repairs here.
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October 2023 by Cody S.
Not very dependable...Shaun was pretty rude and condescending to me when I had a few questions about the repairs he was about to make on my vehicle. The repair and service was subpar. The coolant hose they put on was flimsy and burst with the heat of the system, and the clamps were the wrong size and so loose I could spin them with my fingers around the hose. This left me stranded on 24 several times before I could get it replaced on my own. the only good thing I have to say is they were quick with a warranty replacement part. I suggest the several better options for repair in/near leadville, like RPM.
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October 2023 by alyssa t.
Horrible experience at this place. SHAUN Claimed I was “over revving” my engine and charged me $40 to plug into their computer to read the error…what he FAILED to tell me was that I had no effing oil in my car. Which I discovered after I made it to Avon, and had no clue what to do besides drive my car in survival mode back to steamboat. This establishment should be ashamed of themselves for taking advantage of me, a woman who was clearly in distress and having a hard time navigating life…. We are all just trying to survive out here and I was treated horribly and you made $40 for doing absolutely nothing. Didn’t even help me, and potentially put me in danger. Just because you close at 5 and I show up at 4:15, you weren’t even working on anything you were sitting in your front office chatting it up. DO NOT SUPPORT THEM!!!
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September 2023 by James Gorsline
Shaun is so great. I was traveling cross-country and in desperate need of new tires. He got me in the next day and did high quality, quick work for a good price. Highly recommend. The name stands true! Dependable indeed.Service: Tires
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September 2023 by Nika Lawrie
EXCELLENT SERVICE!!!! We got a flat leaving Leadville. They patched it up for us right on the spot. 20 minutes tops. Super friendly and helpful!Service: Tires
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July 2023 by Michael B
This shop replaced my engine when my car was stuck in Leadville. Should have just towed it down to Denver. Mechanic had no idea how to properly work on a hybrid vehicle. He tried to remove a NONREMOVABLE wire harness from the transmission. Took it down to a Toyota dealership after their work and they told me since it was a nonrenewable part I would now need a new transmission. Thanks a lot "dependable auto repair." The Toyota mechanic secured the wiring as best he could but of course my car broke down in Florida not even a year later. Was told they offered a 1 year warranty but we're unreachable and unresponsive when my car was inspected by Toyota and when it broke down. Don't trust these people. AFTER RESPONSE - My engine was replaced in June of 2020. Picked up my car and it immediately overheated. The mechanic FORGOT TO PUT COOLANT IN THE ENGINE. Then on the way home I noticed the engine was a lot louder in the cabin so I took it straight to Toyota when I got home. "Dependable Auto" didn't reinstall a boot around the steering column correctly. During this fix the Toyota mechanic noticed the wire harness was improperly removed. At this time I called you to inform you that I needed a new transmission but you refused to replace it if it was still operating. Then in March of 2021 my car broke down in Florida. I called and left a voicemail with no response. Then all of my later calls were ignored.
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June 2023 by Scott W.
I was traveling thru Leadville when my car broke down I had it towed to dependable auto for repair. I was told it would be a 4 hour repair 2 days later I was told they couldn't find the right part and was given a part number. It took me 1 minute to find the part using Google and another 3 minutes to order and pay and have it shipped. The part showed up 6 days later then Shawn at dependable basically told me to fuck off and wait another 2 weeks because he was going on vacation. After 3 weeks of camping waiting for my car I finally got it back. Sure it was fixed but everything of value was stolen from my car totaling almost $500 worth of goods. When I called Shawn to complain he threatened me with bodily harm. I highly recommend using anyone else for repair work in Leadville if you like keeping your personal belongings.
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June 2023 by Leland Miller
Scheduled an alignment and everything went smooth as can be. I probably would have paid just to hang out with the awesome shop dogs. As I was leaving, the shop owner stopped what he was doing to run to catch up to me. He let me know my power steering was leaking and since my fluid was all but empty he didn't drive it around much and wasn't certain the steering wheel was perfectly centered. Fixed the line and tested the steering and it is perfectly centered and drives great. Haven't had too many shop owners run after me to offer additional work if it isn't perfect.Service: Wheel alignment
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June 2023 by Eva Flores
EDITED PER OWNER REPLY: The managers get credit for at least replying BUT, the contempt shown by the phone associate is the far worse problem. I note no apology in regards to that. Also, every repair can show more damage, and every estimate includes clauses in regards to hidden damages. And the policy itself is aimed at your BUSINESSES NOT YOUR CUSTOMERS convenience. You are just trying to avoid a difficult conversation every mechanic has to have about concealed damage. Your choice to lose this job, but that angry attitude is what lost you a customer and prompted this lengthy but articulate review. Hollow talk of service i say. Save the platitude and teach your staff how to courteously address your self interested policy. ORIGINAL REVIEW. Awful. Called and asked for pricing on an alignment and they said that they couldnt tell me. Call for yourself and see. Just awful. Was completely willing to give all information needed. For the record, you can get an alignment for around $150 bucks (I paid $109 elsewhere) pretty much anywhere. Some places charge more for large vehicles or 4 wheel drive, but cmon. This is basic pricing. What is the point of even answering the phone? And i get not knowing pricing, but the lady answering the phone has an inexcusable attitude. If you cant be trusted to give a fair estimates and pricing, you have absolutely no business servicing vehicles on this mountain. If you have a minute call them up and try to price an alignment yourself. Or never call them at all.
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April 2023 by Michael Weimer
Shawn did a great job on the transmission of my 2014 Jeep Compass. His customer service is lacking and he can be very rude. That is why I give him three stars but the work is good and the vehicle runs better then ever.Service: General repairs & maintenance
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April 2023 by Johnnie Manchac
Our twin turbos went out on our deisel truck. Shaun and his guys quickly got to work on it and the service was excellent.We are very happy with his work. We highly recommend Dependable.
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April 2023 by Jennifer Bowen
Shawn goes above and beyond to help out when and where he can. I highly recommend his shop, and I truly appreciate having people like him that are integral and stand behind their work.Services: Tire rotations