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January 2024 by Mardi Pennington
Kayla was extremely helpful, patient and kind during this process! The installers were very knowledgeable, and professional! They match the pattern in the carpet seamlessly! We’re so thrilled with the out come and would definitely recommend this location the Highland Ranch team!!! Thank you so very much!
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January 2024 by Charles Robertson
Jim, my salesman, was great to work with. Also Baltazar, my installer and I did a great job! Both were professional and courteous. Love my new carpet!
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January 2024 by Cindy Milazo
Jim Barker was great to work with. Also, the installers did a very good job. We are very pleased with our new carpet and the whole experience.
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December 2023 by Charlie Schweitzer
Professional installation. Seems can’t be seen. They vacuumed and thoroughly cleaned the entire area before departing. Highly recommended.
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December 2023 by Jill Pitcher
Mike was very good helping us see many options, and change our mind when he brought samples out to the house. The installer was very nice, worked very hard. There are scratches on the wall and baseboards in a few places. Very good experience except for this.
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December 2023 by Terrie Guiffre
Knowledgeable, professional, excellent customer service, from sales to installation. Terrific experience!
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November 2023 by Priscilla Taylor Hawkinson
Great products. Excellent service from Mike in HR store-knowledgeable and helpful in getting high quality product for fair price. I called someone from another store who had retired and he called me right back and referred me to this location. Super impressive for someone not even currently working for the company. Carpet in bedroom looks and feels so nice. Installation scheduling worked quickly. Installation itself was done efficiently. This was our 2nd time working with Carpet Mill Outlet and we will go with them for our next project with carpet needs. Highly recommend!
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November 2023 by Teri Smith
I was lucky enough to meet Jim at the Highlands Ranch location. I had wood flooring in the kitchen that I wanted to extend into the carpeted living room and bedroom. Jim worked very hard to find my EXACT floors (a manufacturer product). He helped find carpeting for my stairs and took time to educate me on both products. He's extremely knowledgeable and dependable.The atmosphere in the showroom is professional, friendly and fun! Each person in the showroom seemed genuinely happy to be there. There was absolutely zero waste on the floor I ordered and just a few remnants of carpeting...so I'd say he's excellent and measurements and aware of customer budgets.The guys who installed the flooring/carpet were on time, super knowledgeable, friendly and professional. AND THEY WERE DONE IN 2 DAYS!! they helped move my furniture and put it back and cleaned up as if they'd never been here.Thank you fir making my house feel like a home ♡♡ I'm so glad I chose Carpet Mill!!
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November 2023 by Rick Peart
Jim was absolutely fantastic to work with and was patient in looking at the carpet options that best fit our needs. We decided to also do a stairway runner in addition to the entire basement simply due to the customer service and simplicity in the process. Thank you Jim and Carpet Mill!
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September 2023 by Steve Saurber
Carpet looks great, installer was extremely efficient at his skill, so much so that we have so much left over carpet we could almost do a second set of stairs. So now we have $1100 worth of carpet we did no need sitting rolled up in my rafters in my garage. I measured the stairs myself and the salesman told us we needed more than that because of a repeat pattern.In talking to others found out a repeat pattern would only be a concern on a flat floor not stairs.
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September 2023 by Keenan Ward
I'm a customer for life now! Kayla (the sales rep) was excellent to work with, and the binding company and install guy did a beautiful job! I needed help picking a stair runner color that would compliment my area rugs and walls so I showed Kayla photos of my house and she picked the perfect color. Kayla was also able to give me pricing for the runner on the spot (one of her competitors required that I have their install company come measure my stairs to generate an estimate even though I knew how many stairs I have and the width of runner I wanted). Finally, Kayla was super responsive; after she ordered the rug, she updated me regularly on the process and timing. Their binding company did a beautiful job and the installation looks way better than the previous runner install I had done through Lowes. I couldn't be happier with the results and highly recommend carpet mill to anyone looking for flooring.
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September 2023 by Rachel LaRue
The whole team was efficient and easy to work with. Our install did start ~30 mins later than expected, but they still made great time and completed the work in a few hours. My quote from a larger chain was around 15% higher and had longer lead time to order materials, I’m so glad I could choose some cost and time savings, and STILL have a 5 star quality experience. Thanks all!
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June 2023 by Brenda M
Carpet installed on April 13. Carpet on stairs cut too short and improper transition from carpet to tile/wood/ fake wood caps. Was provided name to contact issue, Jamie Schrader Director of Operations. I sent pictures via email with follow up phone calls. 2 weeks went by with no response. Finally heard from Jamie due to me calling and he indicated he was at a family emergency. Next he lost all emails due to his computer crashing. Still I have not heard from him and it’s been a month. My recommendation is to not buy from this company. Home Depot and Lowe’s are much better
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June 2023 by Jamie Lavarnway
We have worked with Carpet Mill - HR twice now and the staff has gone above and beyond with both experiences. We received the carpet quickly and the install was impeccable. I would recommend and plan on using them again when the need arises!
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June 2023 by Angie Gallagher
The manager at this store is deeply knowledgeable about carpet, how it’s made, the brands, and more. I trust and value his input; he won’t try to upsell you, either. We’ve shopped at many carpet locations and this is by far the most impressive and best service. COLORADO OWNED TOO!
