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April 2024 by Luke Evans
The one service that made this location valuable they recently removed. They no longer do hand dry and wipe down wheels and tire shine by hand for exterior washes, which makes them no different from the automated car wash that’s right down the street that’s cheaper. Going to miss you Waterway it’s gonna be a rough summer. I’ve included a pic of my wheel when I pulled into my driveway when I got home from Waterway.
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March 2024 by Margarita Kogan
Bought a membership and the manager Alex confiscated it snatched the scan tag from my hand because I didn’t attach it between paying and driving through the wash … still charged my account didn’t wash my car and wouldn’t issue a refund or reverse the charge. Worst manager in the history of managers rude and should not in the service business.
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March 2024 by One.Shot.Marksman
The car wash process was very simple. The staff works hard and fast. My SUV looked great. I would recommend Waterway Carwash to my family & friends.
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February 2024 by David Swalm
Had to run it through twice with a $17 wash, without getting a towel dry you’ll be left with ample water spots
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February 2024 by Royal Lancaster
Nice, clean, and comfortable establishment. The sstaff are a bunch of hard-working kids.
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February 2024 by Jeff Gro
Automated car wash lacks ability to clean then car soaking wet upon exit. Dryers don’t work. Went to ask for towels and they were incredibly rude and asked that I move to the gas pumps to finish job their car wash couldn’t do.
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February 2024 by Melissa Clark
Hubby goes there on a weekly basis for car wash. Great place and everyone is always friendly
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February 2024 by Shirley Whalen
Don't like the new setup for washing cars. Prefer the old way
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January 2024 by Nolie Gerard
The best customer service from the manager Brian!
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January 2024 by Dan F
Quality down for twice the price. The Whole Thing used to be $35 and they did the trunk and floor mats. Now it is $50 for the Whole Thing, $6 for trunk, $8 for the mats - $64 and no pretreat! And they don't indicate that these 'add ons' are not included until AFTER select the wash. So you are paying almost double for the service...and it's okay at best. Since I doubt they are paying their employees double the wage they used to be paid, it's corporate greed pure and simple.Message for the manager/owner - don't respond. There is NOTHING you can do to get me back as a customer after more than 10 years of having my cars washed at Waterway.
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January 2024 by Patrick Chavoustie
UpdateThe new system they have for members seems to never work correctly and take a ton of time the people working there do a decent job but the process for members needs to go back the way it uses to be.I have a membership, and bought one for my wife too. Good carwash, waits can be a little long for members that just want an express wash otherwise 5 stars.
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January 2024 by David Mallinson
Great wash, inexpensive and helpful staff.
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January 2024 by J M
It's probably just me, but the windshield always seems to have a smudge spot somewhere on it.
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January 2024 by John C.
Not sure what happened to this place between summer & now, but now they have an automated entrance, and if you select exterior only, they don't even dry your car. That really pissed me off the most. So I selected exterior, no tire dressing then, no drying the windows, basically I paid $17 for a 1 minute drive thru car wash, then some kid pointed me to the exit! Screw that!I guess I'm going back to Jazz car wash on Santa Fe. They should be glad I gave them 2 stars! I've never had to Windex my windows after visiting Jazz. Never again!
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January 2024 by Russell W.
Absolutely the worst. I have had a membership at this location for 10 years and I will not renew. They no longer give any 5/3/1 guarantees nor do they even prep your vehicle so the rear of the vehicle is always filthy. I feel sorry for the kids that work there but there has obviously been a change in management for the worst. New car wash opening at Castle Pines Parkway called Cobblestone. planning on trying that. Hopefully they understand what cleaning a car means.
