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April 2024 by Jay K.
I had an awesome experience today from Shealan she helped pick out shorts and it was a breeze! Left the store with new pair of shorts that fit perfect and happy customer!! Thank you SHEALAN! She is a gift to this store. MANAGER PROMOTE HER :)
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April 2024 by Jacob G.
We attempted to go in and exchange a pair of jeans bought not that long ago. We couldn't find the receipt and just wanted a pair of jeans in exchange. No money back or a more expensive pair for free, just an even exchange. The return policy online and on the receipts states if you are unhappy with a purchase that you can get an exchange or refund. If no receipt provided then you can get the current selling price. Well when an item has a defect from production that doesn't hold up, and how American Eagle seems to stand by their jeans, but then allows customer to be treated so poorly when all they are trying to do is swap them, is a joke. Jenn who was on register around 2:30pm on 4/14/24 was so rude and unhelpful and she clapped back and talked back to us. She definitely did not match the profile of someone who should work in customer service. I worked for the company for 9+ years and know how to take care of customers and make sure they are satisfied. She definitely did not meet that expectation.
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April 2024 by Drew D.
just left this location, whatever girls were working at 7pm on Saturday 04/06 were the rudest employees I have ever encountered. they were so rude to the point where I didn't even want to buy anything. whoever was wearing the pink hoodie literally ripped the clothes out of my hand while i was looking for my size. no sense of hospitality. definitely never going to this location again.
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February 2024 by earlene Bonilla
Customer service is unprofessional from going to the fitting room to checking out. The young girls work at this location are too busy talking on their head sets and giggling instead of listening to customers needs. Took them a while to get me into a fitting room and there wasn’t a line. Once I got to check out they ask for email or phone and she couldn’t get any information correct. Not sure what was going on and just wanted to check out and leave. Just wanted to leave this review because it took longer than needed and make the customers feel uncomfortable Turing around and talking on there head sets as if their talking about you or to busy with a personal conversation.
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February 2024 by Victoria Rose
The workers were so nice and helpful. I absolutely loved the atmosphere of this store!
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January 2024 by Clash Ofclank
Had an awful experience with a staff member at the fitting rooms. Talked in such a condescending way to me when It was literally my first time stepping in the store. Safe to say I won't ever be coming back. Hire less condescending and rude staff. Hope her shoes get pissed in. Looking at other reviews seems like this a systematic problem with this location. Buy jeans somewhere where they treat you like an adult.
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October 2023 by Traci Early
Placed an online order and it said the order would be ready 2 hours later. It’s now 8 hours later and I still have not heard from them. Called the store and of course they are now out of the product.
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July 2023 by H Lee
Decent service, nothing exceptional, don't carry variety of jeans, size-wise.
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May 2023 by Kevin stephens
Couldn't find the store easily. It also closes wayyyy too early on a Friday. 8pm is ridiculous.
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April 2023 by narwal soup
Super unprofessional employees. As someone who has managed customer service in retail for 8+ years, I can say this team of employees is in desperate need of customer service training...
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March 2023 by Rebecca Ballard
When I called the associate didn't want to do anything. I asked if they had a specific type of pants and she straight up told me "it's too crazy back in the clearance so I can't look". Isn't it a part of your job?
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January 2023 by Gayle K.
Clothing is made for size 4 13 year olds. Great style. Used to have a lot of larger sizes but those get sold out by the normal sized people quickly.
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December 2022 by Paul Jackson
High quality clothing and accessories here. I couldn't quite afford the items I saw, but I am sure others can.
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November 2022 by Dan Rodriguez
Great deals for guys on occasion. No preasure sales, also non attentive sales, so its a wash. Check out was fairly quick. Pricing average was $60 for a mens LG button up shirt. Shirts I bought were well constructed.
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October 2022 by Natalia Perusquia
The manager at this store is extremely rude and unprofessional. Me and my sister came in at 7 and we were looking through some jeans and once we had found what we wanted we folded the jeans we took out and put them back neatly. While we were still looking the manager asked us with an attitude if we need help with something because he “just folded all of those jeans and the store closes in an hour” which made us feel unwelcome and rushed. We did not make a mess and we put everything where it belonged and we didn’t take too long so it was a very unnecessary comment which is what my sister said to me and he replied with “sorry you feel that way” when we weren’t even talking to him. I’m also 99% sure he was talking about us to the lady who helped us at the dressing rooms. The clothes in this store is amazing but the manager made reconsider buying from that store again.