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November 2023 by Cheri Maestas
We been going to this office for years and for the last coyote, our advisor was doing quarterly checks of our taxes to minimize having to pay in. Her excel formula "broke" and she misadvised us to the tune of an $8000 error. We were never told of the paid offering of reviews, as we'd been doing this with her for 2+ years. Now, they won't backup her error.
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March 2023 by Gold Star
Monica was awesome, she answered my questions and made it a personal experience! Quick and easy. Thank you!
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July 2022 by mike ramos
Lynn has always been so great to work with.
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May 2022 by Scott obrien
This is the second horrible expirence with block help. They will over charge you by a lot for simple things you can do yourself. I had already did my 2019 taxes but all i really had to do was send it in the mail and write "amended"on it. The guy there said we were just going to redo everything. We sent it in over a year ago and i can't get any answers from him, h & r block, or even the IRS. I have spent countless hours on hold trying to get answers from someone. I thought that's why they took a third of my refund, so i don't have to deal with the IRS. I will never give them another cent. IRS has several free options that are just as helpful sometimes more helpful then the block advisors I've had. Not that this little refund would be life changing but it would have certainly helped me during some hardships I've encountered. I honestly wish I never walked into that place.
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May 2022 by zijian zheng
They don't take accountability of their work. They charged me $550 for tax filing. Tax return from IRS is much less than what they filed, and they are not willing to help to get the balance back.
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April 2022 by Milford M.
I had an appointment with Marvin, and I was awaiting an estimate. After that, he ghosted me for 3 weeks. I called back again after leaving several messages and I was informed he no longer worked there, and a new guy, Kevin, was taking over his workload. OK, so I schedule an appointment with Kevin, 2 weeks later. I talk with Kevin after giving him everything he needs; he says he will contact me with an estimate in 1-2 days. 1 Week goes by again (sound familiar?), no estimate. I call and leave a message, 1 week after that, no response. I would suggest avoiding this place like the plague. They are completely unprofessional, unreliable, and downright rude. Go to a private CPA instead, or like I did, use TurboTax. The only reason I tried H&R block in person in the first place was because their online software was inadequate. TurboTax cleared up my issues for me.
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April 2022 by Gary S. Cochrane
Our agent Lynne Smith was awesome. She was professional and knew what she was doing.
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April 2022 by Marianne Knott
We have total confidence in Deanna Johnson. She is capable and very efficient.
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September 2021 by Michael
We filed our taxes with h and r block every year. Well 2019. We filed at this location. We avoided them last year due to issues in 2017. We had multiple issues with the submission of the documents. We had to sign online submission multiple times. Well I found out today. We never filed according to Irs. Even tho I can prove they charged me peace of mind(which I decline but I see they added anyway). To make it worst. They then tried to accuse me of not completing and sending in the documents saying normally I send in paper documents myself. Which I have proof that is not true. Then once realizing that excuse does not work. As it clearly states on my portal. They hung up on me saying I have to be patient with no ETA or solution. I have always been nice. Even as she did not send it last year and I had to make multiple trips back and forth and was assured that it was filed. 8 months later. We have a major issue. Do not use them
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August 2021 by gr8momnkc1973
I was satisfied with the service I received.
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May 2021 by Angell Garcia
With COVID-19 still out strong, it was such a breeze to upload all my documents onto the site and it was super easy to talk to my Tax Advisor. The site was easy to navigate and the site was clean and it never crashed, which was a very good thing!
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May 2021 by Shatra Bell
Return was inaccurate. It took me more time to go through the return and point out errors than it would have taken me to do my taxes. I used H&R Block because I didn't have time to do my taxes myself and it turned out to be an absolute waste of time I didn't have to spare and $512. Stay away from H&R Block if you value your taxes being done correctly.Even after I meticulously pointed out errors they weren't all fixed. Monica's excuses included (1) not seeing certain documents that I confirmed were uploaded, (2) not knowing I had done a Roth IRA conversion that I specifically mentioned on the phone, and (3) the "software" not doing it correctly - if all I wanted was for software to do my taxes without human oversight I would've used TurboTax. I also don't understand how someone whose professions is taxes wouldn't understand the child and dependent tax credit. Absolute garbage and I will not make the mistake of trusting HR Block in the future.
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May 2021 by Barbara Dotson-Elenniss
Good service, knowledgeable and profession! Great communication.Thank you, Marvin
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May 2021 by Mary Nacey
my tax preparer is quick, thorough and politely sympathetic when I complain about taxes when I know she listens to people complain about taxes all day long
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May 2021 by Brian Peterson
Lynne Smith is great. Period.
