-
April 2024 by Stacy Thompson
Car toys installed a remote start on my car for my bday! They got me in and out so quickly and did a fabulous job! Thank you
-
April 2024 by Jonathan Beard
Extremely dissatisfied & taken back by the lack of empathy, service, and money grab of this location. My single widowed mom visited this store 3/4/2024 and purchased a digital video recording rear view mirror. Install happen on 3/11/2024 ( 7 day difference ). Talked into a purchase where she didn't receive a walk through of the product, and to be frank taken advantage of. selling the extended warranty as well. Since that install her vehicle battery has been dead and I personally have had to jump start the vehicle 6-7 times. She has been abandoned on the side of the road so many times, she used her 6 AAA complimentary tows since the install because of this parasitic drain. It has had the battery replaced on our dime, and the alternator on our dime totaling over $500 total. We've then had to replace the alternator again under their warranty ( they stood by their word & cared about their customers), and it's parasitic drain has killed the battery twice to where it has failed the voltage tests confirmed by Kuni Lexus, Brakes plus, and AAA (multiple times). When my mom visited the store to communicate her they're simply communicating all technical aspects to try and justify to themselves their perfect and nothing is wrong. Not 1 apology to her for all these issues, not 1 sign of empathy, strictly fear selling her on how she wont get all her money back, they can't refund labor, trying to use her single income, and living on a budget as a pillar of strength to scare her off. They then laughed off the part that she purchased it on 3/4/2024 , but install didn't happen until 3/11/2024, and she's there on the 30th day of their warranty. BUT of course, the warranty starts when you purchase it, not from the install date. We put up with many many jumps at 6 am, 6 service calls from AAA, several 3rd party opinions including Brakes Plus, Kuni Lexus, and AAA. Including a exteNded warranty she spent $1,100. Refund today is only $265-ish. Out over $835, $265 alternator, $200 battery, over $1,300 dollars, several hours on the side of the road, and not 1 apology, empathy. Lastly i'm unsure on why they sell extended warranties that cover labor when they would never make a mistake? They reaked of arrogance and sarcasm, and provided zero customer service to a single widowed lady. I could care less about the loss of the money. They fact that a single widowed lady on fixed income went in, never had an issue with her vehicle electronically until this install, and then 2 alternators, 3 batteries, 6 jump starts, 3 service visits, and they believe it's a coincidence. I'll be reaching out to executive management to communicate this matter, and looking for any type of follow up from executive management as well.
-
April 2024 by Shane McManus
Quick, clean, and professional service.
-
April 2024 by scott draudt
Overpriced, charged me hundreds in labor fees for a basic speaker swap
-
April 2024 by XTER MARIO
Great service and selection
-
April 2024 by David Barrett
Online scheduling doesn't work but they got me in at my scheduled time anyway and my tinting looks great!
-
April 2024 by Andrew Wieland
Had windows tinted tint looks good but left scraps inside of pickup
-
April 2024 by you Cme
My experience was great! They guys offered knowledge of products, quick service and friendly atmosphere. Thanks Jeremy & my new favorite childhood actor J.
-
April 2024 by Courtney Jade
Absolutely worst experience ever.And it just keeps getting worse. Everything we had done we've had to pay to get redone elsewhere. The manager doesn't care, wasted so much time and money. The tint looks so bad and one window came off the day we brought it home. And we will never let them touch a car of ours again. Please look up local businesses. Thank God we only did one car and not both like we planned. They did a remote starter and didn't reconnect everything. The person who did mine had to fix what they didn't do right. Please go anywhere else but here.
-
March 2024 by GraceLynn Haymer
Great customer service and staff very professional and attentive to your concerns Great Service and they honor us all Military branches active and veterans....Thank you Justin Max and other staff!!! The Haymer Family of Aurora Colorado...March 25th 2024
-
March 2024 by Michael Hill
Got is right away every one was well versed on the product I was looking for ( remote start fir a 2021 Rav4) the installation went faster than expected and the installer (Justin) was awesome. I would recommend this location for what ever you may need. I would go back.
-
March 2024 by Mario Lozano
Perfect service, friendly and helpful staff, thanks!
-
March 2024 by Renche Jenkins
Fast, friendly service.
-
March 2024 by Pedro Negron
A big misconception is that audio tuning is only for those that compete. If you want the cleanest sound see Andy at Car Toys in Park Meadows mall. Andy is a perfectionist and will setup your system to your likes. He is very professional and will explain things as needed. Thank you Andy my system has never sounded better.
-
March 2024 by John Hutchinson
It wasn't a very good experience. When I picked up my car it was still dirty.i had gotten a Groupon for inside and outside detailing. The windshield still had dirt all over and some streaking on the car. The sun roof was completely filthy. The inside was ok the only problem is the door jams and railing and the inside of the doors were filty. I talked to the manager about this problem he said the Groupon was a general cleaning it wasn't. I called the car toys in littleton to check on the Groupon and they told me everything is supposed to be covered wash the car the wipe it down. They did a terrible job and all inside doors and jams were dirty. I had brought the car back the next to show the manager about the sunroof and interior doors and he said how do I know you didn't get th dirty duh. I drove it home then back the next day. Stay away from this store I would recommend the Littleton store.