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April 2024 by Justin Smith
I've only been renting from this location for less than 3 months, and I got an increase in the mail for almost double what I've been paying! I called, and they explained the promotion was over. When I asked how long the promotion was for, they responded that it never had a time frame. So, they just pick when to increase rent? This is a horrible business practice. The lady on the phone seemed to be mad I was calling to complain about this situation. I understand increases happen, but almost double in less than 6 months is insane. I asked to talk with someone else, but the store rep said no, I’m the only person to talk with.
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April 2024 by Jim McGee
Wow, I don't write many reviews, but this location of Extra Space Storage was so helpful, and exactly met my storage needs, that I wanted to post their 5 star transaction. After a quick search online, this looked like the location I needed, but it turned out, that the unit I found online was indoor access, and I was needing a 'drive in' garage door unit for my motorcycles. It seems that at a 'normal business', I would have been done, out the door and searching on my own. But the manager Desiree offered to see what was available at other nearby company properties, and where that was looking like I could find available drive in storage several miles away. She then asked "when do I need this by?" because there was a possibile vacancy coming soon, and she was willing to call and verify that. Later, when the former tennant cleared, she went the full measure of efforts to contact me, assist with the paperwork, signing me up to bring my items in. The facility is clean and well maintained, in what appears to be a nice neighborhood. I reccomend this Extra Space Storage location, because their customer service lets you know that this business appreciates having your patronage. Well done Desiree, your extra efforts and compassionate service, left me truly impressed.
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March 2024 by Janeil Robinson
Desiree Scott, Store Manager at Extra Storage in Lone Tree, CO is excellent to work with; she went out of her way to make sure my move-in went smoothly. Desiree is both friendly and knowledgeable, and was able to answer all my questions while explaining the lease to me very clearly. The facility itself is clean, light/bright, secure, and assessable. If you need a storage unit, I would recommend this location. Especially, with Desiree as the manager there - she’s great!
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March 2024 by Stephanie Leonard
Great location, friendly staff, just what I needed. Pricing good.
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February 2024 by Troy A
Brandon was very helpful and quick.
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February 2024 by Joshua Johns
I didn't have the greatest experience with the original store manager, but Desiree was great at trying to help resolve the issues I had. She was very transparent about the process and rates
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February 2024 by Betsy Rogers
Excellent phone process to set it up. On-site the manager was very helpful and pleasant to work with. The site is VERY clean and organized, with carts available. Only disappointment was not realizing that the monthly rent can be changed and probably will be after the first few months.
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February 2024 by M Mulligan
It wasn’t smooth in the beginning because there’s a glitch in their system that redirected me to a different unit because there was 1 left. When there’s 1 unit available, apparently you must go into the store so it doesn’t get double booked. I get that- just wish their system was set up differently so that I didn’t have to go through that process. That being said, the 5 star rating is because of the people and service. Everyone was so nice and accommodating. Gary was extremely nice and helpful.
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January 2024 by Kolette Miller
My Location is in Lone Tree Colorado. Desiree is the Location Manager and she ROCKS! She is on top of things, cares about the Property and her Customers. Thank you Desiree!!!
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January 2024 by John O'Brien
Quick and friendly and experienced people, especially Teddy
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January 2024 by Crystal Davis
Desiree was very helpful today. Ended up not needing the big space. I had rented the previous month and downgraded to a smaller unit. Appreciate our customer care. Extremely helpful and loved getting the discount since I’ve been a previous customer?
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January 2024 by Vivienne Gailey
BEWARE. We moved here from a storage facility in Elizabeth that was much cheaper but not conveniently located. The unit in Lone Tree is clean, well maintained and well managed. BUT - we have only been there for 2 months and they just informed us the rate will increase from $98 to $174 per month. We would not have moved if anyone had told us we are at risk of such a steep price increase. A small increase? Okay, we all expect that, but $75 dollars a month!!! We can't afford that in these days of high inflation so will be giving notice next week. Very disappointed and I've since found out this has happened to many other customers.
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January 2024 by Wally Balls
My storage unit was broken in to. $20k in family heirlooms and collectibles was taken. The detective requested all security footage and after 3 weeks of not receiving it the footage was “deleted to save memory.” If you use this facility, I highly recommend you purchase more insurance on your unit. Overall opinion was it was an employee.
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January 2024 by Elizabeth Dailey
This facility is immaculate. Brandon helped me get set up, and he was awesome...so courteous and helpful!
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January 2024 by Lawrence Martinez
We see many storage units from foco to springs. And my personal opinion based on the feeling,.. a warm welcome, and professional staff, always smiling, but then see that the place is modern, secure and invested into the people and spared no expense. A business like this takes great deal of time to build and will be a trade mark for storages for years to come. I don't know the prices or anything else. It was something out of my price range for now but I would definitely want my valuables at a location with the trust I have for this company. Anyway we are Martinez Moving est. 2015. We move single items to full service white glove service moves. Clean to the touch. We will match or beat any quote in the competitive market garanteed!