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January 2024 by Chad “New Family Adventures” New
Horrible customer service. Empty store, staff standing around not helping customers. Try harder.
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November 2023 by Muriel M Missler
Awful experience. Barely any customer service. I needed shoes for my daughters basketball game, and the workers barely helped. They knew they had limited stock and had me find each shoe that would fit her instead of offering any shoe size that would fit her. They don’t help with shoe fittings. They just stare at you as you struggle to get the shoes out of the box to get them on your child while you juggle other children. Manager should be ashamed of the lack of support they offer and the glacial pace they move. Two thumbs down, I wish I had more thumbs. Workers need to be trained to actually support the customers instead of people watching.
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November 2023 by M M M
Awful experience. Barely any customer service. I needed shoes for my daughters basketball game, and the workers barely helped. They knew they had limited stock and had me find each shoe that would fit her instead of offering any shoe size that would fit her. They don’t help with shoe fittings. They just stare at you as you struggle to get the shoes out of the box to get them on your child while you juggle other children. Manager should be ashamed of the lack of support they offer and the glacial pace they move. Two thumbs down, I wish I had more thumbs. Workers need to be trained to actually support the customers instead of people watching.
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November 2023 by Darin Blea
Getting my girl her new j's!!
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September 2023 by Gomez Nathaly
The customer service was very rude and discriminatory towards my race and status. I feel very sad that even some people are like that at the moment
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September 2023 by Erin O'Connor
Great staff. Funny and helpful.
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September 2023 by Gerad Dickerson
New employee was very nice great customer service
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August 2023 by Tiffany Rapp
I buy too many shoes here
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July 2023 by John Brungardt
Decent.
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July 2023 by Drew Tj
Decent place to shop
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July 2023 by Landon Verbrugge
The customers service is not the best at this place.
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July 2023 by Josie Fairbanks
Great place.
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May 2023 by Amanda Michael
Only place I have been able to find size 13 jordans.
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April 2023 by Dave Marshall
Went into this Location to exchange some shoes I bought from out of town. Joni the manager was so helpful she didn’t have my size but said don’t worry I will call another store for you! She called a store and they had my size there just had to go pick them up at the Aurora store the manager there Danny helped me no questions asked ! Both these managers get a 10 Star if you had a ten star! Thanks so much to Joni and Danny for taking care of me. I definitely will be back to see Joni for my next pair of shoes
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April 2023 by Kelly T
Good selection but no inventory and service sucks. Gone are the days when they helped you try on shoes. Now they just hand you the box and expect you to lace them, try them on, and box them back up and then seemingly get a commission. Customer service is dead.
