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January 2024 by tyler tripp
I placed an order for Christmas on Nov. 28 and they only shipped 1 of 3 items on Dec. 15 with no follow up on my other items. When I reached out in January they said thy cancelled the rest of my order. I was able to resubmit my same order and they honored the discount and free shipping I had but would not expedite the order even though they cancelled it without informing me. I was told if your order details say WHSE OUT that they cancel those items in your order but don't notify you about it. At least they honored my discount and free shipping.
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December 2023 by Becky Loy
LL Bean just isn't the retailer they used to be. When they removed their lifetime guarantee, it was a red flag for consumers willing to pay more for quality that perhaps the quality was suffering. This has been my experience. I had a backpack rip along a seam and they refused to honor their warranty to replace it for faulty craftsmanship. Might as well buy something cheaper somewhere else and replace it every couple years than pay more for the same garbage with a fancy logo.
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December 2023 by Mary Britton
I accompanied my elderly, hard of hearing, Father-in-Law to the Park Meadows LLBean on Dec.6,2023. Linda attended to his every question, every request, every hope, and every dream. She is amazing and patient. If they didn’t have his exact color, style, size, or fit available in the store, she hunted the catalog for him. She is a star and made our visit positively memorable.
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November 2023 by Thienan
Nice location with plenty of mall parking. Only accessible from outside. The selection of apparel and other items doesn’t match what’s available online, but a good place to see their main apparel in person. Kids and footwear areas seem especially lacking. They do have few sale items but wish there was more. Everything is clean and well presented. Staff are very friendly.
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November 2023 by Rick Louie
Wonderful store and accessible from outside the mall. Great location with lots of parking available. Staff was friendly and helpful.
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September 2023 by Tracy Forde
So we all know and love ll bean . The prices are enough to make you pass out at first glance BUT almost everything they sell you can pretty well guarantee that you may pay 200 for that pair of clogs or 25 bucks for that tote. ....but you just paid for for your (great) grand babies shoes or grocery bags...they sell stuff that lasts forever I've heard stories and watched especially new England friends pull on a rain coat or a pair of clogs or pull out an old sleeping bag and I asked where'd that come from and out comes the tale of grandma or great grandma buying those shoes or bag back In 1950 right before the storm hit or great great grandma bought the jacket back in 1920. Or grandpa decided to buy the clogs because of his work at the harbor and needed something long lasting. Some stuff looked like you were paying for the name but then the classic stuff looked to be just as durable as it was when they started.
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September 2023 by Connor I.
Went in for a t-shirt. They don't carry t-shirts. Are you kidding? I don't know what the temperature is like in Maine but summer ends today, t-shirts are a year round thing. I decided to spend my money at another store since they don't understand how to run a Colorado business. Your loss.
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August 2023 by Eric W
Employees were very helpful. Quite a few sale items. No mall entrance but conveniently located near food court entrance.
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July 2023 by Christopher Hunt
Always a pleasure to visit, even if you don't buy anything ?
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July 2023 by Rebekah Huggins
This was my first time in an LLBean Store as I’m from Florida, and there are none anywhere near me. They had a good selection, and the staff was super friendly and helpful.
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July 2023 by Clay Murphy
Very nice store and they had some good on sale items.
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July 2023 by Denise R.
I went in to buy a pair of slippers. I found a pair on sale, yay. I told the clerk I didn't care what color. She brought out a different color than what was on display in my size. I wanted to buy them and they rung up at full price when I inquired about the higher price she snipped, " We'll that was the other color!" Oh my goodness, a well trained clerk would've have explained that the sale was only the display color. I have worked in retail with May Company from being a clerk all the way to being a buyer. I have never had such unhelpful rude behavior from a so called, "upscale" store. Train better!
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May 2023 by Diane Williams
Great experience every time I visit this location. Great selection of merchandise and sizes. Appreciate the staff members who are always pleasant, knowledgeable, and very helpful.
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March 2023 by Strange
I like their product though most are made somewhere else and still cost alot. They also won't stop asking via email for a review of the product. So until they stop unsolicited reviews I will continue to give one star reviews for being pesty.
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February 2023 by Daniel Benson
Went in yesterday and had the pleasure of Hunter making a return as simple as could be. Then Linda went above and beyond to assist me in trying on shoes. They didn't have the color I wanted in my size, so she helped me to order them online while still getting the in-store sales price. Absolute top-notch customer service all around
