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January 2024 by Arturo Cubos
Absolutely wonderful employees all around.
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July 2022 by Maren S.
I went to the boys section and it was a disaster. Clothes were not folded and they were all over the floor. The selection was worse than a yard sale. I would prefer to shop at Goodwill. At least stuff is on hangers and they have a larger selection.
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July 2022 by Christopher Swanson
Great prices, mostly friendly staff, nice selection of merchandise
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June 2021 by Emily Hendricks Walter
We went this morning to find a party dress for my daughter. Everyone we encountered was super nice and friendly. We spoke to six associates while we shopped and checked out and everyone was over the top polite. So glad to know there is still a department store where people care about helping you.
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May 2021 by Michael Paglione
This store is mismanaged, fitting rooms all closed, piles of clothes everywhere. Pretty awful store. Had several pants and shirts picked out to buy but left them all after we saw the fitting rooms we closed.
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January 2021 by Laura Elizalde
Did not have anything I needed in stock
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June 2020 by Michael G.
I was tricked into signing up for a Macy's American Express Card at Macy's Park Meadows. I went to pay for some items and the server told me my Macy's card had expired, and that I needed to reactivate it. Since this was just after pandemic I kept my distance after I keyed in my social and showed him my license. He very quickly pressed on the screens that apparently warn me I am opening a new credit card. THIS IS FRAUD! I made a complaint with CFPB and got a letter from Macy's saying "I apologize if it was not made clear that you were indeed opening a new Macy's American Express credit card account." Not made clear? It was out and out fraud! And all they could do was say sorry? My credit rating could be affected, and I felt violated by that slimy sales person and the whole experience. The reply from Macy's also mentioned that I should have seen the screen showing I was getting an American Express card, but as I mentioned I was social distancing, and he very sneakily pressed the OK button on the screen twice in succession so I would not notice. Lastly, I called Macy's executive office three times to speak to the person who wrote to me in reply to my CFPB complaint, and my calls were never returned. I gave them a week, sound like they couldn't care less. I will be canceling both my Macy's card, and the Amex card, and will not shop there again out of principle unless they can do better than "I'm sorry you did not understand" I've spent thousands of dollars at Macy's for all my needs in the past. Too bad.
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January 2020 by Emma D.
Today I went in to exchange a pair of shoes that my husband got for Christmas. I went into the men's shoe department and no one was there to help me, So I waited for about 10 minutes to see if anyone would come out but no one did so I walked over to the ladies shoe department and asked if one of the people could help me there. The sales associate said that she could not help me and that there should be someone over there, I then replied that there isn't someone over there and she said sorry I just can't help you. So I said should I just stand over there and wait for someone to come by? And she replied yes. So I walked back over and waited for about five more minutes and no one came. I then decided to just return the shoes and skip exchanging them. While I was there to return them, I said to the cashier that It was a shame that I had to return them because I really wanted to exchange them, but she did not care one bit. Really bad customer service!
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December 2019 by Peg R.
I would give it 0 stars, if I could. Macy used to be an upper end store in the good old days. Comparable to Wanamakers or Strawbridges. Most people have not heard of those stores because they are long out of business and Macy's will be soon as well. Customer service is horrible. I purchased two items online. on 11/29/2019. They sent an email that delivery was delayed and they couldn't guarantee by Christmas. So, I called to cancel my order as these items were my daughters main Christmas present. Thank God for Amazon, I ordered them there and got them in a few days. Then, to my surprise the items came from Macy's anyway weeks later.I also noticed on my bank statement that they charged me twice for one of the items. I took the items to Macy's Park Meadows. They returned one and put me on the phone with customer service to clear up the double charge on the other. This is where it gets worse. The rep could not speak english well enough to understand what my problem was. After 20 minutes of going back and forth, He said I had to write a letter explaining why I got charged twice!! I told him I don't know why I got charged twice, that is what I am trying to find out. The customer service people behind the desk just keep their heads down and pretended they didn't even hear me getting more and more frustrated and asking the Rep on the phone to repeat himself multiple times because I could not not understand him. In the end, I hung up on the phone rep. the two behind the desk avoided eye contact with me and acted like they were busy. I called my bank and disputed the charge. They will investigate and refund my account. I hope the Macy employees brush up their resumes because this chain will not survive the internet option with the deplorable customer service they currently have to offer.
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November 2019 by Felicia C.
''Twas the day of Black Friday. we came to buy a Cologne and waited for 20 minutes to get checked out and the cashier kept going back and forth to do our transaction. "Why is this taking so long"
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May 2019 by Trust E.
Today earlier I was in Macy's in Park Meadow mall, had some return that was from online and the associate ( her name was Galia) was so helpful and was so nice usually big department stores employees aren't and one of those good example is Cherry Creek Macy's, she made me so special if though I was doing return that I end up buying 6 peace of clothing,
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January 2019 by Ginger Casker
I bought Eternity perfume from Park Meadows mall at a good price from this place for my grand daughter, originally $30 marked down to $19.99 got it for $16 and some change, it was for a Christmas present, I opened it a week later and to my surprise it was Kenneth Cole perfume, I was pretty upset although Kenneth Cole is a good perfume, that’s not what the sealed box said!!! I don’t know if I’ll ever buy from this place again because I didn’t get what I paid for or what I thought it was!! What are they pulling with their customers and why are they selling wrong merchandise? ONE UPSET CUSTOMER!!!!!
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January 2019 by Marianne H.
This store was a complete mess after Christmas. Stuff just thrown all over. The employees as well as the customers were pretty rude. I won't go to that store again. Much better in Cherry Creek and the store on University!
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January 2019 by Liberty B.
Honestly, every time I come in here I get the worst customer service. I am never greeted upon enterance, I have always had to approach employees myself if I want any kind of service and then I am teated as though I'm an inconvenience and waste of their time. My fiancé and I were looking to buy a suit jacket and asked two different associates for help and were dismissed, the one gentleman with a measuring tape, whom I was hoping would take his measurements, didn't even offer. Worst customer service in a long time
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January 2019 by Monica V.
Do not buy from here! I bought an Apple Watch as a Christmas gift and when we tried to return or exchange we were told since it is past the 30 day mark they will not return or exchange the watch. Even though it is in original packaging and never been worn. Terrible service! Wish I would've gone to Nordstrom!