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December 2023 by Mellaney Moore
First-time customer here! I ordered jeans online and wasn’t sure about the fit. I called and a manager, Lexi, encouraged me to come in. I met her a few days later and she was so helpful. She remembered our conversation. She must have grabbed a dozen pair for me and helped explain the fit and details of each pair. I left excited to wear the three pair I purchased and really thankful for her help! Thanks, Lexi!
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September 2023 by J B
The team at Madewell made my first shopping experience with them fantastic. They were so helpful, the store was organized, clean and easy to navigate. 10/10 would shop at this location again. Thanks for helping me find a great pair of jeans! :)
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August 2023 by Lauren
I came here recently to buy a couple pairs of sandals and in the 20 minutes I spent in the store trying on shoes and looking at clothes, not 1 of the 4 associates working asked if I needed help. AND to top it off, they all had to walk directly pass me to get to the back door to the stockroom. Just disappointing..
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August 2023 by Lauren Watkins
I came here recently to buy a couple pairs of sandals and in the 20 minutes I spent in the store trying on shoes and looking at clothes, not 1 of the 4 associates working asked if I needed help. AND to top it off, they all had to walk directly pass me to get to the back door to the stockroom. Just disappointing..
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January 2023 by Karina G
Best experience! Staff is super helpful and managers really step up to help customers. Love my jeans!
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November 2022 by Aubrey Abbott
I went in today to get some items and everyone was so helpful and nice! Even though they were very busy they took the time to get the items I needed and all the workers were so kind!! This is a great store and I will 100% be returning to shop again!
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November 2022 by Erik Hoffman
Delivered Crumbl there once. They were nice.
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September 2022 by Xena Land
I asked an employee where a specific shirt was, she pointed at it and then proceeded to say “Just so you know we have limited sizes so you may want to shop online” I’m an XL they had other things in the store that were XL so I knew they had some with and some not, I would have looked through the rack and saw they didn’t have it and would have left but the comment was rude enough to make me not even look and just walk out.
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August 2022 by Rachel Evans
I had never shopped in your store until last night. My daughter had been looking for the perfect jeans for weeks. We were about to give up and decided to walk into your store. Skylar was amazing!! She helped my daughter find the perfect jeans. She was patient and attentive. This will be our “go to” store for now on for jeans. I hope her supervisor sees this and gives her a raise!! I’m telling everyone about our great experience with Jean stylist Skylar!
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August 2022 by Mallory White
I had a great experience at this store. Skylar, one of the in-store stylists, was very warm and helpful. She helped me try on jeans to find a pair that were the perfect fit. The store was clean, organized, and easy to navigate.
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May 2022 by Kate Hoff
Kindest gals work here!!
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March 2022 by Freya Glenn
Walked into the store look for a tee and I have been wanting the leather jacket for a bit so I though I would try on. NOT one employee asked to assist me. NO other customers were in the store and there were 3 employees working. Not a single employee asked if I needed help or even said hello….wow. Horrible customer service I will never return or buy from madewell again.
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December 2021 by Wendy Pye
Love the large selection of different types of jeans and they also have a variety of tops and sweaters.
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May 2021 by Tanina Cienfuegos
I don’t usually write reviews but today I had one of the worst experiences as a customer. I walked in and was ignored by all of the employees. I then went to the line to return an item at the register. I was asked for my email and as I was spelling it out the employee became very upset and was basically yelling at me. She said she couldn’t understand me... I know it’s hard nowadays with masks, but there was no reason for her to be so unprofessional. I felt very uncomfortable. I’ll stick to online shopping. ??♀️
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December 2019 by Caley Tabola
LOVE shopping at this store. High quality things and great service.
