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April 2023 by Dustin M.
After Covid, the branch experience feels so cold. Understand, but it's just a much less personable experience. Happy long term customer, overall experience has been pretty good. Not perfect, but pretty good vs some of the other banks I've worked with in the past.
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January 2023 by Stacy W.
If I could rate this establishment lower than 1-star, I would. The customer service received at this facility was completely uncalled for and targeted - the manager of this branch - Brooke Saxton, treated me and my daughter. We experienced the worst I have ever seen another human being treat someone - especially in this type of environment. My personal, business, and my child's banking was through this establishment - and we now go our of our way to NEVER go to this branch out of fear of seeing this awful human again. As a manager she is the example for the team she runs, and a representative of the bank - you should be embarrassed of how this person is running this branch, and audit how she is truly treating people. DO NOT BANK HERE
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August 2022 by Marc R.
Horrible service from the small business team at this location, I'll continue going to the areas around here. Went in to set up a new bank account at this location for my other LLC and you would swear this location was empty. The employees all hang out inside one room, don't greet you, and don't care for your business. Figured I'd support the bank closest to my home in Stonegate but I'd rather take the drive and do not recommend going here. All the other BOFAs have been very friendly and helpful.
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July 2022 by Traci B.
If you're going to change your hours, publicize it, more than a sign on the door is needed.
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March 2022 by Christopher B.
I've been with BofA for years. Always helpful, and the few issues I have had over the years were always taken care of. BofA has some of the best customer service I have ever experienced. This branch is no exception. I wouldn't bank anywhere else.
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March 2021 by Matt J.
Update. The director of Bank of America for Colorado called me personally to apologize. He owned the situation and the wrongdoing and made a commitment to fix this. I appreciate that and it gets credit in my books.
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February 2021 by Craig D.
I couldn't give it negative stars they don't care about the coustomers i watched two get up and walk out because no one was helping them i saw that left myself i opened my account at a place where i was valued sorry bank of america hire people that are not rude and don't care you loss my gain..
