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February 2024 by LAANDR
It was great, excellent tech support and selection of boots, the gentleman that assisted me wasSpot on with my needs and wants from the product selection and the walk test and suggestions were spot on. Will continue with more purchases from the brand soon for sure. Highly recommend it
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January 2024 by Toby Haugen (Toby)
Ordered boots that weren’t in stock at this store. I could have just ordered online but I try to support local businesses. After 2 and a half weeks and the boots not shipped yet I called the store. They told me to call corporate. I called corporate and they informed me the boots would not ship for another 5-6 weeks because they were back ordered. That would have been good info when purchasing or at a minimum they could have picked up the phone and called themselves. Got my money back and canceled the order. I will now be buying a pair of Thorogood work boots.
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November 2023 by Eric Tucker
Upon walking through the door, Jaelene explained how the various brands of boots worked, where they were at on the wall and then walked over with me and was telling me all about the different models. She spent a good while with me and must have brought out 4 or 5 pairs for me to try on. I didn't feel rushed or pressured, and felt like I was in good knowledgable hands with Jaelene.She definitely knows a lot about the product and was very helpful in me making the choice to buy a pair of Red Wing boots.I'm still working on breaking the boots in and making sure they are the right boot for me, but I wanted to do this review so I could thank Jaelene once more for all the information she provided and the positive experience I had at Red Wing thanks to her and the other staff at the store.
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October 2023 by Jered Scurlock
Chanti is amazing. She is always done very good work helping me out I feel valued completely and I am sending another tech to get boots from her and I will continue doing business because of this relationship with this Red Wing.I 100% believe that she exemplifies the true effort of what customer services and what other places of business are lacking completely. She goes above and beyond to make sure that there is a relationship before the sale and to place value. This is highly important and I know we continue the success of this location and the brand.
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June 2023 by Jamie Heitman
Shanti went above and beyond to help fit me for some work/causal boots. She recommended the king toe, and I am very happy with them! She was very knowledgeable and patient with me through this process, 10 stars!
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May 2023 by Shawn McPheters
(11:30am 4/13/23) The store manager was great and really helped me find the best boots for my job. Really comfortable considering the width of my feet and walking stance.
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April 2023 by Dan Rab
David at lonetree store went above and beyond with his customer service to ensure the absolute best fit. I can't thank him and Ken enough for going the extra mile to make things right. I will be a customer for life.
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April 2023 by Gregory Huey
Great fitting; great customer service and follow up. Thanks for ordering in a rare model number. Cheers, David
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February 2023 by Brian M.
I stopped in today and David, the store manager, was the associate who helped me. As I get older, I value customer service more and more. And, this location absolutely delivered. I had a pretty good idea on what I was going to get before I went to the shop. David still gave me some great advice and steered me in the right direction for the perfect boot for me. There were 4 customers in the store at one point and David did an excellent job taking care of everyone. I'm new to Red Wing boots and had a lot of questions - he was patient and at no point in time did I feel rushed or pressured to buy anything. This is the way. If you're looking for a good experience in purchasing your new boots, I can't recommend this spot enough.
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February 2023 by Joshua Streeter
Brian was very friendly and very helpful! Didn’t make me get something I didn’t want, just made friendly suggestions and helped me understand what to purchase.
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November 2022 by Regular Joe
Excellent customer service here.Xavier & Brian were very willing to help me out, the moment I walked into the store.They have a very good cobbler also, for re-soling/repairing boots.
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November 2022 by Todd S.
I am upset with myself that I didn't come to the store sooner. Friendly, knowledgeable, these guys brought me in measured my feet showed me what I needed. I can't believe how great these boots are!
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October 2022 by brett
I've worn RW boots for the last ten years. I think I have purchased all pairs here except for one, online. I really like this store, and I love their product, inserts, boots, leather care, belts, wallets, beanies, etc. This time they had a 3D scanner and imaged my feet for the custom insoles. Now my old boots feel great again and my new boots will look nice longer.The service here is first class, always recommend, Always coming back.
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October 2022 by Harrison Koff
The best Red Wing store in Colorado! Store is spacious and not cramped like many other locations. Xavier is the man, he is extremely knowledgeable and goes above and beyond helping his clients find boots. If you are looking to buy Red Wings in Colorado, take the time to go see Xavier you will not regret it.
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October 2022 by josedward d
Had a great experience with Manny! went there to fix my boots ended up got a new same one with the 6 months warranty they have. Manny definitely knows Red Wing products and explain everything very thorough, he has passion for helping people!
