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October 2023 by John B.
Too pushy at checkout.... I'm already a member spending money, don't act like car salesman when im checking out constantly trying to upsell me on memberships, cards etc. Just leave me alone and let me get my shopping done. Wow i can get 5% back on gas, always massive lines, that 5% ill lose on time waiting alone. I'll gladly pay more to go to an empty gas station, perhaps put more pumps in if you want me to entertain that idea.
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July 2023 by David M.
Stood in line for 10 minutes to buy a $1 soft pretzel. When I stepped up to order, the employee walked away to do something in the back for 3 more minutes. Finally ordered my pretzel and was told there were no pretzels ready, and in the 13 minutes I was standing in line to order, an order for 20 pizzas came through and they were just getting started on those. I was told that their conveyer belt oven would be tied up for about 20 minutes until all those pizzas were cooked until they could throw my pretzel in. Apparently, there was no way to place a pretzel on the same conveyer belt among those 20 pizzas.So I walked away with nothing after waiting 15 minutes to be rudely told I'd have to wait another 20 minutes for a pretzel. I guess I give them credit for not just taking my order and making me wait with no explanation, but if that's the best thing I can say about the incompetent staff, Sam's Club is in deep trouble.
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April 2023 by Amy K
Sherrie (sp?) with the pharmacy was incredibly rude when I called to inquire about a prescription being in stock. She didn’t even let me finish my sentence before rudely interrupting me saying she can’t tell me every dosage they have for this specific medication. NO REALLY? That’s not what I was even wanting but I’m sure she couldn’t use her brain for more than 5 seconds to realize that I had a specific dosage that I was asking about. She only has a job because of patients and she needs to remember that. I’m probably going to be switching pharmacies after this experience with her because of how rude and horrible she was. Costco here I come
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April 2023 by A S
Sherrie (sp?) with the pharmacy was incredibly rude when I called to inquire about a prescription being in stock. She didn’t even let me finish my sentence before rudely interrupting me saying she can’t tell me every dosage they have for this specific medication. NO REALLY? That’s not what I was even wanting but I’m sure she couldn’t use her brain for more than 5 seconds to realize that I had a specific dosage that I was asking about. She only has a job because of patients and she needs to remember that. I’m probably going to be switching pharmacies after this experience with her because of how rude and horrible she was. Costco here I come
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March 2023 by Mak K.
I had a number of bad experiences in Sam's, but today was the last straw. I went to get gas. No real line today, but I saw 5 open spots on the other side of my fuel door. I flipped around like I have many times. I scanned my phone, to pump gas and a man named Dennis working the pumps told me it was a one way. I explained I didn't know and I would make sure to not do this next time. Instead, he went and turned off the entire pump for me and the customer next to me because "I didn't follow his rule". I couldn't believe how horribly it was handled. After going inside to talk to a manager, I was told they can't do anything because that is what management tells them to do. The one star is worth it because I went directly over to Costco and had a better experience my first time than I ever had at Sam's. Help yourself and go to Costco, I promise you won't regret it!
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March 2023 by 7 7.
Guess Walmart cant afford hoses that reach both sides of a car that have been around for decades now, so getting gas after 9am takes 20+ minutes always backed up cuz with half the pumps empty, potholes big enough to cause damage who cares years later still there, not open 24/7 because why be efficient when you can try & get em in during shopping hours. squeeges? what are squeeges typically there never out when its literally the guys only job by 5 minutes after open they should be out but the managers grandpa cant even do that. I go to gas stations to fill my tank and clear my windows when needed in an effcient manner not to be harrased by the stores managers grandpa. but what chw gonna do these parasites are the only place left to shop. Costco not much better I hold both cards & just go to the one closest when I need a fill up. costco has modern hoses and no potholes but no squeeges lmao. merica ef yeah oh the 3 people paid to treat me like a criminal but only 1 to accept my cash to check me out is a great way to say F U to customers, no I wint use your robots without an employee discount the shear audacity of this "company" is amazing they actually think people patronize them by choice. how bout sending the 3 receipt checkers that treat customers like criminals to a register?
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January 2023 by Bob Mayhew
My daughter placed an order for pinwheels for my granddaughters birthday party. She placed the order FIVE DAYS AHEAD of the party date. When my wife arrived to pick them up, not only were they NOT prepared, but their deli knew nothing about the order. To appease my wife & daughter, they made chicken salad croissants. That's NOT what we ordered. There's a reason the pinwheels were ordered. Several days later, I spoke with a manager (with a French accent), who took my daughters name and number, as well as my name and number, and PROMISED to check into it and call us back. Nothing. No contact whatsoever. Their customer service SUCKS.
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September 2022 by Cindy Hansen
Great service. They are quick to call the doctor's office for refills. So far, I haven't had to wait very long. Nothing is perfect!
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September 2022 by Nate N.
Must've been a bad day or something waited over an hr for a pickup order, still didn't have it. Called service line, told them to cancel it since I was driving home, too tired waiting. They send a notification that my order is finally ready right before they close. I'll try again today after work, hopefully it'll be ready when they say it will be.
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July 2022 by Tammy M.
First time member of Sam's Club, really enjoy using the app so I can skip the line by scanning & go. No more waiting in lines to check-out.
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June 2022 by Gina A.
I love that this place always seems empty when I get inside! The lines move fast and the employees are helpful. I just did a pick up order and it was great! All the employees were so nice! I never have an issue with items being out of stock. There were a few things not available when I did the pick up order but it saved me an hour!
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January 2022 by Jazzmin L.
Wow, what an experience. Went in for what seemed like a simple thing, to open a membership on a Tuesday afternoon. Unluckily the person about 3 people ahead of us in line had some immense issue that took forever to solve. No issues with the person who had to deal with that or the fact that it happened, thats life. But the way that management handled it was atrocious. There was a line of us waiting at a standstill for more than 20 minutes before they finally sent over another employee. At that point, the sales manager started to just process returns. After a few of these to thin out the line, those of us at the front, who at this point had been waiting the longest and were seeing everyone go ahead of us, spoke up. Turns out the sales manager didn't know how to memberships? At least that's what he told us as an excuse. Either way, what should have been a fairly easy situation was made so much more frustrating by that experience. Ultimately we spent about 35 minutes in line, before the poor checkout girl who *could* process our membership got a chance to help us out, which took about 3 minutes. I looked around for a little while after that, but I definitely won't be returning to this particular Sam's. I'll drive to the slightly further one to see if service is a little better.
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December 2021 by Alizwa Lizwa
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September 2021 by Robert B.
This Sam's Club has extremely poor inventory control. They often run out of items that they normally carry and don't restock for several days. This makes it extremely difficult to plan routine visits to stock up on items without having to return later to pick up the items that they were out of. Also, they routinely discontinue items that we have purchased there for years with no explanation. The last straw occurred yesterday when I tried to get a price match on a coffee pot that I had purchased there last month and was now on sale. They refused to match the price because I was one day beyond their 30 day cutoff for price matching (which I didn't know existed). The manager refused to match the price saying he was not allowed to violate their corporate policy. My wife has been trying to get me to switch to Costco for years but I have resisted because the location is slightly less convenient to us. Guess it is time to finally make that move!
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December 2020 by Melissa S.
This location is always packed full, but you don't feel it once You get inside. The parking lot is large but it always looks very full. I like Sams club over Costco. This is a good location. The employees are always friendly.
