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April 2024 by antoinette evans
There was an issue of my reserved room, had to change 3 times. But the hostess was patient and accountable. The hotel is clearly under renovation.My final room was nicely decorated, a homelike feel. But the cleanliness was way below sub-par. I was disappointed; dirty bathroom floor, TV remote, chipped toilet, stained towel, and the shower was disgusting.Because I was tired of moving rooms, and knew the hostess did all she could, I rode it out for one night. I did sleep well, the bed was comfortable.I wouldn't stay there again.
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April 2024 by Melissa Johnson
Kind, exceptional and professional staff and location. Prefect home away from home!
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March 2024 by elizabeth burtch
We stayed here for a girls' weekend, and the room was clean and spacious. Breakfast was awesome, and all the service was on point. No complaints...except the loose toilet paper holder in one of the bathrooms. Lol. Would recommend!
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March 2024 by Heavy C
Receptionist was completely rude and unprofessional with her conversation.
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February 2024 by Kim Halvorson
The hotel is newly remodeled…kinda. There are no phone plugs only outlets so if you don’t have a cube you are SOL. The outlets are scattered weirdly so not everyone gets a plug next to their bedside. The toilet seats were chipped but the worse part was the cooling system. Thankfully, it is winter but it was very stuffy and I would die in the summer months. The three TV’s were nice and big but there was only 2 of 3 remotes so we had to share. The breakfast was pretty mediocre at best. We liked multiple baths and rooms but probably won’t stay again.
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January 2024 by Kara Hawk
We loved our stay here for the past 4 days! Everyone was very nice, our room was very clean, and the breakfast was good. Loved the location and it was perfect to be right outside of the city with plenty of stores in the area. The full size kitchen was amazing for us, they even included a scrub mommy and dish soap, paper towels and everything we needed. We would definitely stay here again. The only thing I could mention is the parking fee of $5/day that they tell you about when checking out. It wasn’t a super big deal to us, but for some I see how it could be frustrating. Overall I’d recommend this place for a great bang for your buck.
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December 2023 by G R
Sarah and team were absolutely awesome! From the time that I called to inquire about staying long-term to showing up and leaving, everybody was friendly, helpful, kind, and the prices were great.
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November 2023 by Lázaro Beltrán
It is satisfying to find people so kind and capable of doing their jobs. I hope to see you soon. Many thanks for everything.
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November 2023 by Jerry Byrnes
You know I originally ranked this place a bit higher. Because the service we initially received was great. Except for the night witch. Not only was she incompetent when trying to bill Priceline for my room she falsely accused me and my wife of doing drugs. Things were going great and all of a sudden were drug users? We moved 2 separate rooms in 3 weeks and never had an issue were even complimented on how clean we left the room after we moved rooms by not only housekeeping but also other front desk employees. But we decided to extend our reservation to a bit longer terms and were given a decent rate for said room we just had to move again. So we moved. Let me tell you the problems the toilet wouldn't flush because of a broken handle then the kitchen sink drain wasn't even hooked up so we had a nice flood the first night. Oh and not to mention the AC unit kept turning off on head pressure. And yet we didn't complain. I fixed the toilet and the sink. No complaints or anything. But we had a herd of elephants above us now and I called the front desk to get some sort of resolution being were going to be staying for an extended period. We decided to head out to grab some food and I got a phone call. " mind you it's 1 am" and people walk the halls at such time apparently." Because there was a "complaint". That complaint justified the front desk witch to enter my room while we were gone.? And apparently we were smoking drugs in the room. We haven't had not one single complaint in 3 weeks moved 2 rooms and not a single complaint of smell. But at 1 am we get a complaint? Yeah ok. But the front desk witch knew exactly what the smell was even told us it was one of 2 because she knew that smell why? And it wasn't pot btw. My wife is a professional holding a nursing license and for 2 I don't do drugs maybe a Nyquil here and there when I have a cold. So here we are out on the streets at 3 am with nowhere to go. I have a 13-year-old child and a dog with cancer. My wife and I are disgusted by the way this lady handled this and take offense in the highest regard by this lady's accusations and her invasion of privacy by entering our room when we were gone. And had zero proof only her made-up statement of a smell of drugs coming from my room. I was doing my model cars beforehand with paint in there right before we left. And showed it to her and all she could do was look at us with her instant regrets stupid look on her face refusing to admit she may be wrong and refusing to let us speak with the GM and even calling the police on us! Which they did not happen to smell anything let alone joke with my wife about it and said that lady is hard to deal with anyway. We deserve better than this with the amount of money we spent with this place just to be treated like dirt and kicked out on the streets with a child and sick dog with no remorse with no proof whatsoever and entering our room without just cause. I'm beyond upset at this place and I would only hope they fix this problem! But I have seen it since day one there is a definite buddy system here and it will go without any sort of disciplinary action and will happen again to someone the night witch doesn't like. Maybe I'll take my complaint to the franchise. I hope this helps anyone looking to stay long-term. Oh one more thing the renovation they did a "while" back still had the water sprinklers in the rooms taped off! Bit of a fire hazard if you ask me. Maybe the local fire department should get a call wouldn't want anything bad to happen to the future people who stay there. As well as no striker on the doors. Its a common practice for housekeeping to just walk in your room as well. And the night witch lets herself in the rooms as well. Not to mention my wife is now missing some of her underwear as well. I didnt think it could get worse!
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November 2023 by Dora Toney
Had a very pleasurable experience at Sonesta ES Suites. Very clean environment with great amenities. Very helpful and friendly staff.
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October 2023 by Vinay Chitneni
It was nice experience at this place. Rooms were with kitchen and pretty clean. Very friendly and attentive wait staff at this place. Breakfast was awesomeFood & drinks: Breakfast was good
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October 2023 by Anthony Borgia
Beware:This place is fine if you don't care if the pool or laundry is broken. Breakfast is frozen breakfast sandwiches and cereal. Half the rooms were under construction, and the one we got was just poorly done (exposed electrical, wrong size doors on cabinets, missing open guard on 3rd story window). The part that got me, though, was that they overcharged us 400 as a "security deposit," which I'm still waiting for it to come off my credit card.
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September 2023 by David Palmer
When we first arrived it was nice and the people were really nice to us then I went down to the lobby to get 2 more nights and they were nice then on Saturday was are check out day we were going just go get another night but they basically was called me lying about the room and was saying that my name wasn't even on the list how could I be lying when the cards that they gave me still working for the room I will never stay at this hotel ever again that was so rude of them calling me lying
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July 2023 by Taetyn Hansen
The staff was very accommodating, friendly, and helpful! Especially Ramzi & Frank. We had a newly renovated room that was very nice. Some of the hotel was under construction but you could tell they are making changes that are going to make this hotel very nice.
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July 2023 by mjgovani
I would give zero stars if I had an option. We reached the hotel at around 2:20 am in the night from the airport and the front desk person there said they cannot give us our room since we were 20 minutes late because the checking cutoff was at 2 am. And on top of that she was being extremely rude. When we asked to speak to the manager she gave us only an email. There was no rationale for not giving us a room unless they just overbooked. This is worst possible service I have experienced anywhere. Do yourself a favor and go to other hotels nearby (Townplace suites) which will give you a much better service.