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January 2024 by Jeff K.
I love wells, but this branch is simply terrible. No drive through, no Saturday hours, and difficult staff. I go out of my way to avoid this branch.
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September 2023 by Claire G.
I would give it less than one star if I could. No regard for people waiting in line. No customer service. People just don't give a crap. I will be moving my money shortly after 25 years.
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August 2022 by ChefJdot “ChefJdot” Garcia
For an establishment with only 3 pairs of clients and 8-9 employees, there should be a bit more focus on customer service. A pair or women who walked in less than a minute before me were approached by an employee, greeted and offered assistance. They were walked over to the teller where they were helped. I was sitting in the same area waiting for a cs personnel, was not approached nor was I acknowledged. That same person after walking the ladies to where they needed to be walked off and stood by an area and continued to chat and joke with an employee through the duration of my wait. I ended up walking up to the teller after waiting and deciding I wasn’t going to receive any help. The teller was only able to help me partially with my needs and I left. I rather leave than continue to wait in an establishment that felt unwelcoming and selective.
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April 2022 by Alex K.
Horrible customer service. I called and was asking for some information which the person on the phone could not help me with. I was asking basic questions on direct deposit and he became rude and said I could find the information online. After I asked for a manager or someone who could help he said he was the highest person available. I asked if I could talk to someone else and he hung up. I hope you are able to identify the employee
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September 2019 by Delaney D.
My boyfriend and I came here to open up his first account with Wells Fargo, and Lareza was extremely helpful. She was very warm, and personable. She answered every question we brought to her and was extremely professional. She definitely made the process easy and made us feel safe and secure in opening an account here.
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April 2019 by Gary K.
Tried to deal with the rudest outright lying service manager I've ever encountered. Having worked for Citibank, Vectra and Bank of the West I can tell you I've never experienced an attitude like hers. My son had a service charge of $12.50 for a transfer from one account to another because he didn't pay attention to the balances. I requested they reverse the charge but she explained the cost was very high because the transfer was done by a human being. Either she thought I was stupid or she is. When I said that wasn't the case she said "I won't reverse the charges then". Nice! I will close my mortgage out and the two bank accounts within the month. Keep up the good work-it explains why the place is empty and bankers just stand around greeting you like you're at a furniture store hussle.
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July 2018 by Casey D.
Spacious New Building with a Helpful Staff I like the look of this Wells Fargo. The building is modern and open. It's well-lit and fairly unique. The staff is kind and helpful, too.
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September 2017 by Rick M.
Terrible attitudes - rude, impatient and unhelpful. I've been a customer for more than a decade and that doesn't seem to matter. Their policies regarding deposits, fees and other investment requirements seem to change frequently and none of the employees are able to clearly articulate them. Perhaps another branch can be of more help.
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June 2017 by Ryan L.
This is the closest branch to my house and every time I go to get some cash $10k or less, they say they don't have enough cash to give me any and tell me to go to another branch. Extremely frustrating that a bank doesn't have $10k of cash on hand, my fiancé has more in her closet.
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September 2016 by Madison M.
So I did not go into the actual bank but I did go through the drive-through early on a Saturday morning so really I'm writing a rave review about an ATM. But, hear me out. The new Wells Fargo ATMs are really awesome. They give you a lot more options than the older ones, you can even choose how you want your cash distributed. For instance if you're getting $200 you can choose to get a mix of 20s and 50s or all 20s or all 50s. I had never seen this option before and I got really excited when I did.
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January 2016 by Jason L.
I never thought I would write a review for a bank. It is always a pleasure going there, the staff is extremely friendly and always helpful and the lines are never long. I used to dread having to deposit a check or go to the bank for whatever random reason I couldn't do it on my mobile phone or website. But I have to say I enjoy going to this location and in fact would prefer to go there than use my mobile app. That says a lot. Thank you for the great service. Other banks should take notice on how to treat customers.
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October 2015 by Chelle T.
I have to pay a compliment to the staff at this location. I stopped in today for a quick transaction and was blown away by the friendliness and genuine desire to help. Never have I had an employee run out, open and hold the door for me as I entered a bank. I was promptly offered coffee/water as I waited for a banker. I had a one minute wait, if that. The banker came over, shook my hand and made pleasant conversation while filling my request. Flawless service today! Thanks!
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August 2014 by Jese S.
You learn something new every day. I hate banks.. I really do. Everything takes so long to get accomplished. It ranks right up there with the post office for me. It's torture to usually have to go into a bank to get anything done. I had made a mistake and wrote a really big check from the wrong bank and account so I had to move some money quickly. I got to this location with a rather large cash deposit and they didn't give me a hard time about it or even roll their eyes like I have experienced before with other locations of this bank. They made it quickly and with a smile actually. The new thing I learned was from an incident a week earlier where the dog ate my debit card. Yes he did, brand new one I had just gotten. When I could not scan it for them the nice lady behind the counter told me they could give me an instant one. You can do what?? Yes, they can issue you a debit card on the spot! This was a very good thing after the few disastrous weeks I had been having to not wait for another card. Not something I plan to use, but in a pinch it's good to know.