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February 2024 by Greg Thomas
Great service follow up and concern for our satisfaction. We whole heartedly recommend you seek out Jeremy and his staff.
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February 2024 by Yvonne Peacock
We had a hard time finding a refrigerator that fit the space we have and we found one here. The delivery and installation went perfectly and the installers gave me a 30 minute warning and were here on time. Everything went very smoothly.
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February 2024 by susie guerra
I am a repeat customer because of the ease of working with this company and namely Alex in Sales. She helped me think through the best solution; that personal touch brought me back again. Reflects well on your company.
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February 2024 by Nikki Pattermann
Highly recommend! Great sales and delivery team.
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February 2024 by Adam Woodruff
The team at Appliance Factory Warehouse in Longmont was great. They were patient, knowledgeable and found me a great fridge. The delivery team showed up on time, worked efficiently, were courteous and got the fridge installed and working in a timely manner. No complaints!
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February 2024 by Tony Hosek
I don’t write too many reviews but the man the myth the legend Jeremy brought this out in me.I called on a weekend and you could tell he was busy. He handled the phone sale so smoothly. You could tell he was trying to do it all, but the whole time made me feel attended to. He know what he is talking about and made it very easy to communicate my issues and solve them! Amazing customer service.
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February 2024 by Debbie Ash
Very good experience with the Parts Dept. Jeremy, the manager, is knowledgeable, gave me good advice, and quickly found the part I needed. I was able to fix my washer in a few days. I am very pleased. Thank you!
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February 2024 by maggi kelly
Super friendly and knowledgeable sales person Alex Hill. Both delivery teams were so friendly, helpful and polite
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February 2024 by Laura Gurule
Good experience. Got what I asked for and good quick set up and delivery. Everyone was very friendly and professional.
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February 2024 by Trudy Lyford
Sky at Longmont store was very personable, patient, provided us with good recommendations. As seniors we felt he took the time to answer our questions, research products and their availibility.
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February 2024 by Heather C
If you want to buy defective appliances or not receive what you purchase, buy from Appliance Factory!Terrible policies, unreliable delivery company, and an exceptionally unsatisfactory experience.We purchased a used refrigerator that appeared to work in-store, only for it to not function once we transported it home (a short, flat 10 minute drive away.)We exchanged (and paid an additional $1000) for a new refrigerator, which we've been waiting for for TWO WEEKS. We still have not received what we purchased.The first delivery day, I took a day off work to receive the delivery, but the delivery truck broke down. Trucks break down, sure, but it was how Appliance Factory handled it from there that was so abysmal.Appliance Factory claims they cannot directly call their delivery company because they don't have a phone number. They say they can only email them. If this was 1992, that would be reasonable. Instead, they just claim impotence and as a customer, you're at the mercy of an unreliable delivery company.After buying a non-working refrigerator, paying an additional $1000 for a new refrigerator only to have that delivery not happen, Appliance Factory said they cannot give us a discount off the cost of the fridge for the inconvenience. I suspect that's not true, but again, they plead impotence. Their employees are pleasant and apologetic, but they say they can't do anything to ensure that their customers actually get what they pay for in a reasonable time frame. They also say things like, "This isn't the first time this has happened." And of course, you cannot simply get a refund, because they have terrible policies. BEWARE.
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February 2024 by Tami
Definitely will be a returning customer. Great customer service, quick and friendly professional delivery, and great prices! Thank you! We love our new washer and dryer set!
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February 2024 by Sunrise Ministries International
Sales team attentive and knowledgeable without high pressure to spend more than we wanted to. Installers Emir and another (didn’t get their name) did a great job of installing the range. We were satisfied. This was the 4th appliance we’ve purchased from them.
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February 2024 by Frank Leone
knowledgeable staff. Good price on unboxed induction range/oven
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January 2024 by Rebecca Nuss
Sales team was excellent & had the products in stock at a reasonable price. Delivery was exceptional. Highly recommend & will be doing business there again.
