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November 2023 by Mike Ruth
Scott and team at Best Auto - totally trustworthy and will give you the straight up answer on your vehicle. After my last experience at a dealer, and then the truth from Best…will never go back to the dealer.
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November 2023 by Jonathan Montoya
Alternator died on the way home from my honeymoon. They got be fixed and back on the road quickly and affordable. Fantastic customer service as wellService: Electrical
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October 2023 by Natalie .F
Best Auto shop we have ever been too. Before we came here we had a different auto body shop “fix” a simple repair which they ended up majorly messing up our vehicle and If it weren’t for Best Auto Repair of Longmont, we don’t know what we would have done. They saved us. They were amazing to work with, even given that our Subaru needed some major and timely work done they did it efficiently and helped us out with the best and affordable price to fix it with no hidden fees. We don’t know what we would have done if we didn’t have them fix it. We will be forever grateful for all of the hard work that was put in to getting us driving our car safely again. Tara and Scott and everyone there were so friendly to work with and gave us straight answers about everything that was needed! Thanks to them again for getting our car back up and running again.Services: Auto engine diagnostic
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August 2023 by Paul Vanderveen
Best Auto has always been fair and reasonable, and they do quality work. They could improve communication as it seems that I often have to call them to get status on a repair. Overall they are a pleasure to work with.
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August 2023 by Coyote Creek Stables
We are from Michigan, traveling with our horse. We lost a wheel bearing on our truck. Chris is working late on a Saturday, and coming in on a Sunday to get us back on the road as soon as he can. That is the best service, coming in on his day off to help.
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August 2023 by Kevin McCallum
They repaired my Jeep fast and at a great price! I had a failed part I bought from an auto parts store. They reimbursed me for the failed part, saved me $200.00! Great place, good people..Service: Transmission
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July 2023 by William R.
I've been going to Best Auto for the past 5 years but not anymore. Over the last year or so I've had to return multiple times to get work redone for several different issues and this latest episode leaves me feeling that they are stringing me along on a problem they created with my air-conditioning system. Since they replaced the A/C compressor at a high cost over 8 months ago, I've returned the car to them 3 times and they kept saying the system tested good after they recharged it. This latest go-round they had the car for a week and a half and said they would have it fixed and ready at the end of the day when I came to pick it up and it wasn't done. Then they said they had to order a part and to take it home and they would let me know when it came in - that was over a week ago. They do not stand behind their work in my opinion.
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June 2023 by Kathleen Laviolette
After an accident my tow company made a mistake and had it towed to this garage and plopped it right in front of one of their bays! They were delightful, helpful, and patient with me and even helped me get my plates off of the car the next day. 100% recommend their kindness and service if you're looking for a shop run by good people.
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April 2023 by Jake Elkin
These folks are great all the way through- they have easily the friendliest and most considerate staff around as well as knowledgeable and helpful mechanics... I'm impressed and will definitely be back for any future work on my car.
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April 2023 by Jordan Foster
My Xterra's suspension and brakes we completely shot, I had a safety check done from another shop but it was fishy. So I spoke with Shanti, and her and Chris both expressed concern about what was actually happening. They were able to fit me in right away to get it checked out. Turns out they were right!!! The entire team treated me with respect and truly cared about the safety of my vehicle.The work they performed changed the ENTIRE performance of my car and I couldn't be more pleased. To say they've gone above and beyond is an understatement. The waiting room really is awesome, completely unlike most mechanics! The pups are incredibly sweet too! It's difficult to trust people in general, let alone mechanics.. the people over at Best Auto truly live up to their name. They're the best. Thank you guys, I'll see you soon ?Services: Brakes
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April 2023 by Lauren Flynn
I strongly advise against working with this auto shop. During my initial call I gave three issues that we wanted checked out, specifying that we knew there were other problems with my car but these were the three we wanted to start with. They performed a diagnostic on my car that I did not request, without asking and without letting us know they would be charging us $170 for it. We also felt their estimates for the work we'd asked to be done were steep, and chose not to have them handle it. I cannot speak to the quality of their repair services, but I can say they are willing to disrespect and take advantage of new customers.
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March 2023 by Alexander Pellegrino
Couldn't recommend Best Auto Repair enough. I recommend calling ahead of time to speak with Shanti at the front desk, she will set you up for success. I was able to call and get in the door to get work started faster than anyone else could offer.Chris and the mechanic staff do beautiful work and most importantly will tell you exactly what is going on with your car. No smoke and mirrors or having anything unnecessary done to your car. You get the feeling they just want to help people and happen to be mechanics.The waiting room is incredibly cozy. I brought a book and sat on the massage chairs (they also have popcorn and a coffee bar).I will recommend anyone I know to get their automotive work done here. For me it is all about trust, and I genuinely trust this company and staff. Car is back and running beautifully.Thanks for everything guys!Services: Brakes
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March 2023 by Joseph Luther
Best Auto has fantastic service. They do good work and best of all they stand by it! I took my Highlander in to get some axle work done. When some transmission issues popped up soon after they stood by their work and fixed those. I highly recommend Best Auto as an honest mechanic shop.Services: Oil change
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March 2023 by schrecengost STUFF
Best Auto Repair Longmont truly defines customer service!Beginning at check-in with Shanti, you are informed of exactly what to expect regarding the repair service you seek, followed by timely and informative updates on your repair progress, through the work completed by Chris & his mechanical fix-it right team, the entire experience is pleasantly seamless. They obviously care about getting it right, and the team at Best Auto Repair Longmont is Pro at providing you great service. Without reservation, i highly recommend you take your auto service business to them if you want it done right.Thank you Shanti & Chris, excellent service!Services: Oil change
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February 2023 by BBQ Sniffa
Super fast and very nice service! Saved me from having to spend thousands of dollars on emissions issues by informing me of how to get them dealt with for free by the dealership that sold me the car. Will be returning for any and all car maintenance needed in the future!
