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January 2024 by Nora
I had the pleasure of working with Sean, who not only answered all my questions but went above and beyond by providing valuable resources to enhance my understanding of saving and investing. Sean went the extra mile in explaining everything to ensure I grasped the concepts. Later, I had the opportunity to work with Romy, she was extremely helpful, ensuring that all my questions and concerns were addressed and resolved. Their thoroughness and commitment to customer satisfaction reinforced my positive impression of the branch. Their dedication, combined with the warm atmosphere and friendly staff at the branch on 390 Ken Pratt Blvd, Longmont, CO 80501, made my banking experience enjoyable. I'm sincerely grateful for the exceptional service from Sean, Romy, and the entire team at Chase Bank, restoring my faith in the bank. I'll definitely be returning for my future banking needs. Thank you for the outstanding service.
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January 2024 by Umayr Kaleem
Really great service, I wanted to drop his name but I forgot since it was like a week ago. Taller guy, beard and I think he was a manager. He was also super kind to the teller when he asked him a question. Great people
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September 2023 by Amy Van Pelt
Terrible customer service, and an inconsiderate banking system. Bank anywhere else!!!
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August 2023 by Kevo
Pretty much no one working here.. terrible customer service. Go to another bank. They don’t care here at all about customer. More one star reviews than any business I’ve ever supported
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February 2023 by Haylie Dustin
Chase bank…where their atm’s are never working. Definitely switching banks after trying to make deposits several times after bank hours and not being able too. Ridiculous
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August 2022 by Juliano Rendano
Guy tried to imply I was scamming my own father who was helping me with rent..... Guess he couldn't put two and two together when we had the same last name....
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July 2022 by Carolyn Bender
Bad customer at this location. Female Banker is rude and doesn’t offer any help to other customers. She gives a Rude tone and bad manners. There is a Long line to get to a teller window and their excuse is they don’t have enough people to work there. Ummm… maybe they should hire more people or manage their Saturdays better.
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June 2022 by Katya Rasmussen
Romy was amazing! My boyfriend and I had to set up a lot of stuff and she made the process so smooth. She was also very knowledgeable and stayed over time to help us with everything. Can’t recommend her enough!
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April 2022 by rhrgto
I was there to open a checking account. The person who helped me (Romy) was very friendly, she is an excellent person
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February 2022 by Andy Granger
Very nice and easy notary signing! Travis was very helpful and kind. I had originally planned an appointment with Venessa, but she was busy when I arrived so Travis helped me out. A well run location, indeed!
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November 2021 by Ian Mangan
Travis Dumler, the branch manager, went above and beyond making my recent experience at Chase a good one when it could have turned out far different. He provided me excellent customer service and handled an issue I was having with the ole Chase corporate brass immediately.Jaime Dixon, give this man a raise!
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October 2021 by L P
This place is an embarrassment, the staff is very ignorant when it comes to helping a client navigate the system to figure out how to recuperate a stolen check. The management at this place is incompetent they should hire capable people. I was treated rudely and was ignored. A crime had been committed against me and they couldn't have cared less. Thanks to me having been persistent 10 months later I was able to recuperate my stolen check funds. Read about Chase bank and the money they stole from their clients, No surprise!
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October 2021 by Ice Ice
What happened to being customer focused? Did you forget why you even have jobs? What happened to the 10 minute rule? Did that go out the window when you posted shortened covid hours? People need more help and more access to their money, NOT LESS! Chase is posting record profits and begging for M&A ideas while providing bad service at the branch level.
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August 2021 by Kelly Trojovsky
Desiree, as well as two lovely girls on the teller line, were quick to assist me with an issue I had which turned out to be bigger than I realized. They were extremely helpful and friendly, and it made my day a whole lot easier. I'll go out of my way to use this branch from now on!
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August 2021 by Sam
Five stars for employee Romy! She was amazing and gave my husband and I the best customer service possible.