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September 2023 by Pam C.
I love the people they always give me super service. So blessed to always have them help me.Thank you your a great team
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September 2023 by lautaro Pedro
I miss Belinda on this bench
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September 2022 by Jenni Kossack
Horrible customer service at this Longmont branch. I even went in person to meet with Laura who promised meshe would get back to me, or at least let me know if there was a solution to my problem. Needless to say, several emails and phone calls later I still haven't gotten any answer on what's going on. This has been going on for 2 months now and I am done. I am working on setting everything up through Elevations Credit Union. Credit unions are way better than these big banks. You can't get through to anyone and their customer service numbers leave you on hold for over an hour. Way to lose a new customer!
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September 2022 by sarah adams
Not very helpful at all. Could not even explain how to do it on my own online since they couldn’t help me. Useless!I would not recommend opening an account for the kids banking here.
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May 2022 by Victor Castillo
Unacceptable , being a client for years coming to open an account. All employee talking no customers and they required me an appointment. To open an additional account . Terrible branch. Terrible management
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October 2021 by Pamela P.
One of the reasons I started banking at Chase was the strength of their reputation internationally. Another benefit was the ability to send international wires online. HA! I have now attempted 7 times to send an international wire from my online account. Every single time it was reversed with absolutely NO NOTIFICATION. (Yes, I checked my Alert Settings.) So, I go in person to Chase. The greeter says that any teller can help me, but no teller has ANY IDEA how to send an international wire. I wait 15 minutes to speak with the bank manager who has never seen wire instructions which include a beneficiary bank in the USA. Actually, he's never sent an international wire. But he somehow muddles through this learning process (26 more minutes!) and the wire is actually sent! This time I went straight to the branch to have my wire sent (same recipient, same banks involved, same everything) but again Chase reverses the wire. No notification. On the phone with Chase customer service - they have limited information (why?) and they're certain it's on the receiving end although they did manage to get a wire through a month ago. WOW! Does anybody know anything anymore??
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October 2021 by Gareth
Overall its a nicely run bank in a convenient location. The teller was very friendly and they helped me fix my issue in a timely manner and so I was happy it got resolved and grateful for their helpfulness. Sometimes the line here can be a bit long on busier days but overall hasn't been too bad. Will probably keep coming back here since it is continent location, nothing to complain about.
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October 2021 by Dakota
Belinda was an amazing teller! She fit me in to her schedule same day to set up a checkings account, had me in and out within fifteen minutes and was very thorough with explaining the process! Would definitely recommend this bank!
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May 2021 by Endeavor
Overall its a nicely run bank in a convenient location. The teller was very friendly and they helped me fix my issue in a timely manner and so I was happy it got resolved and grateful for their helpfulness. Sometimes the line here can be a bit long on busier days but overall hasn't been too bad. Will probably keep coming back here since it is continent location, nothing to complain about.
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May 2021 by Dave Andrus
Once again Chase customer service has been exceptional.The staff at the Hover street branch helped me with what I thought was a complicated issue. They made me feel comfortable right away. I was helped as soon as I walked in the door and made the transaction seem easy.I had concern later in the afternoon about the out of state Bank pertaining to the transaction. Again they helped me confirm everything was good by calling them , even though was not a Chase branch.I don't need to go into a branch very often due to the excellent phone app,but it was nice to know when the extra service is needed its there !!
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May 2021 by Paul Lewis
I hate banking with chase, employees are not trained and management is too busy on their cell phones.
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January 2021 by Dakota Henry
Belinda was an amazing teller! She fit me in to her schedule same day to set up a checkings account, had me in and out within fifteen minutes and was very thorough with explaining the process! Would definitely recommend this bank!
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October 2020 by Jackie Reh
I’m unsure if it was luck... or maybe employee hires have gone through a big change... but I was greeted at the door by a women named Tatiana, super friendly and got directed to the station I needed. Where a women named Gail helped my with a check. She was also really friendly and talkative which I appreciated. And things were painless to get in and out. Where Tatiana was again kind as well when I left.And everything is sanitized, everyone has masks and also gloves as well, with plexy dividers everywhere as well as hand sanitizer stations.Not sure why it’s given such poor ratings...
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August 2020 by Eric
Tried to withdrawal a larger sum of money from my savings account. The first person I talked to laughed when I asked to set up the withdrawal, as if I was asking for some huge favor or something. She said I had to set it up with the vault manager, which she could not connect me with at that time. So I left a message, and two weeks later, I still have not received a call back. Don’t waste your time with this branch. It’s very concerning when you can’t withdraw your own money.
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August 2020 by Tori Houghton
Tom here at Chase Bank is wonderful!! He went out of his way on 2 different occasions to help My Fiance and I when he totally didn't have to! I've had my complaints with Chase because of their fee's and holds on checks. Employee's like this make us want to keep our account! We were seriously considering closing our Chase accounts and Tom changed that for us today. Thanks Tom! We appreciate you!!!